--- description: ServiceChannel : qu'en pensent les utilisateurs ? Lisez les avis sur ServiceChannel, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de GMAO](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.fr/software/106851/servicechannel Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/106851/servicechannel?page=2) > ServiceChannel fournit une plateforme web et mobile complète de gestion des installations et des sous-traitants pour les services RM des entrepreneurs commerciaux. > > Conclusion : 147 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### ServiceChannel - Principaux avantages ServiceChannel offre des avantages substantiels et quantifiables aux gestionnaires d’installations (consolidation de l’image de marque, réduction des coûts, qualité de service plus élevée, plus grande transparence et respect accru des exigences de conformité), ainsi qu’aux sous-traitants et aux fournisseurs (visibilité et accès à plus de clients et de possibilités de travail, traitement des transactions plus rapide, meilleures conditions et garanties de paiement). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 147 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceChannel - **Pays**: New York, É.-U. - **Entreprise fondée en**: 1999 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, grec, hongrois, italien, japonais, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, slovène, suédois, tchèque, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Application mobile - Asset Assignment - Asset Lifecycle Management - Authentification unique - Barcode/Ticket Scanning - Base de données de sous-traitants - Biens commerciaux - Budgétisation et prévision - CRM - Champs personnalisables - Checklists - Codes QR - Codes-barres et RFID - Comptabilité - Comptabilité des actifs - Contrôles/Permissions d'accès - Création de bons de travail ## Intégrations (15 au total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de GMAO](https://www.getapp.fr/directory/131/cmms/software) ## Catégories connexes - [Logiciels de GMAO](https://www.getapp.fr/directory/131/cmms/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.fr/directory/251/governance-risk-compliance-grc/software) - [Logiciels de gestion des installations](https://www.getapp.fr/directory/323/facility-management/software) - [Logiciels de gestion des ordres de mission](https://www.getapp.fr/directory/705/work-order/software) - [Logiciels pour entrepreneurs](https://www.getapp.fr/directory/1011/contractor-management/software) ## Logiciels similaires 1. [Fiix](https://www.getapp.fr/software/106721/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.getapp.fr/software/117239/getmaintainx) — 4.8/5 (1050 reviews) 3. [Fracttal One](https://www.getapp.fr/software/111631/fracttal) — 4.6/5 (1784 reviews) 4. [Limble](https://www.getapp.fr/software/2049215/limble-cmms) — 4.8/5 (755 reviews) 5. [Jobber](https://www.getapp.fr/software/90723/jobber) — 4.6/5 (1463 reviews) ## Avis ### "Review of ServiceChannel - N/A manager" — 4.0/5 > **Utilisateur vérifié** | *2 décembre 2025* | Entreposage | Taux de recommandation : 10.0/10 > > **Avantages**: I like that it allows me to communicate efficiently with my customers. I use ServiceChannel to update my accounts of ETA or anything else that doesn't require direct communication via email. > > **Inconvénients**: What I like least is some of the features I'm granted access to. Sometimes when a work order needs to be closed I have to reach out to a rep to have it closed for me. - - There is an option to close the WO but there is a Closed - Approved option. > > I would say its essential to my work. I need it to communicate efficiently with my accounts. It also helps when you need a paper trail. You can search all WO by their ID's. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 décembre 2025* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Inconvénients**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 avril 2015* | Taux de recommandation : 5.0/10 > > **Avantages**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Inconvénients**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "One Stop Shop" — 5.0/5 > **Chelsie** | *25 mars 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. > > **Inconvénients**: There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. ----- ### "Service Channel Review" — 5.0/5 > **Silvia** | *26 février 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. > > **Inconvénients**: It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. > > Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. ----- Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/106851/servicechannel?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106851/servicechannel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées