ZenGRC

ZenGRC brings all the tools you need to run a successful GRC program to the table in a clear, concise and minimalist package that's nimble and efficient. Our company had been utilizing the old method of email/spreadsheets and was getting lost in the weeds even on the smallest of audits and struggling to keep up each year to stay ahead. Our evaluations with other tools fell flat, didn't meet our requirements or introduced complexity. Our evaluation of ZenGRC started with skepticism, but quickly turned positive once we realized how logically organized the system was on the back-end. During our testing period, we were able to quickly create a Sarbanes-Oxley program, using both their template import and the GUI, in a matter of days. Since that time only a few short weeks ago we have now almost completed a full internal audit of our SOX program, complete with evidence collection and control evaluations. Our rough estimate has us gaining back a full week of time from previous audits last year and year prior using the old email/spreadsheet method. We are now rolling out an ISO27001, SOC2 and internal security control framework on the heels of the SOX success.

As with any SaaS from a small company that is new to market (less than 5 years), there are aspects of the tool that require some creative thinking and clever workarounds. This is not necessarily a dislike in my opinion, however less technical individuals may find this aspect difficult or troublesome. ZenGRC staff do redeem themselves on this front as they're quick to respond to feature requests and have already implemented several suggestions our team has submitted. Since starting to use the product, they have continually updated the product with new features, fixes and updates to existing functionality.

The ease of use and administration is well balanced with the functionality needed in a GRC tool. ZenGRC gets the job done without being overly complicated.

To meet our Privacy and Data Governance requirements, we initially deployed on-premises. However, soon after that, we found that software upgrades required significant IT involvement. Also, the technical specifications to continue to host on-premises did not align with our internal standards. We had to re-assessing our risk in storing sensitive information off-site. After performing more stringent due diligence of ZenGRC as a vendor, we migrated to ZenGRC cloud-hosted. Our preference would have been to remain on-premises with better upgrade automation that ZenGRC Administrators could perform within the user interface.

Simple, easy to use, despite managing complex workflows and multiple audits across ,multiple teams. Easy to import specific controls and modify existing control sets to meet our needs as necessary. Audit readiness dashboard is critical as you prepare for new compliance initiatives or are questioned on "how difficult" it would be to be to become compliant with a specific regulation or framework to close a deal.

The JIRA integration is improving in significant ways, however the complexity and manner with which we implemented JIRA makes an effective integration difficult and as a result the immediate integration is not as useful as we would like to see. That being said, the two-way sync has made a dramatic improvements, and for most customers, the existing integration is likely more than sufficient.