ClockShark

The software is very easy to use. The tutorial for mobile use is great and all of our employees have been able to adjust very easily. The scheduling aspect is top tier (we did a LOT of research on you and your competitors.)

It would be great if there was a way for each employee to flag time issues that wasn't just a note, like a push notification. Also, we would love it if you had a mass messaging option (but I've heard you are working on it!)

We tried ClockShark for it's mobile Time clock for employees which works great. No more pen and paper timesheets. What I quickly fell in love with is the Schedules section. I own a Landscaping/Hardscaping company and easily setup my Weekly and Bi-weekly mowing customers for the year. I am able to add 'Ready to be Scheduled' jobs for all my other projects, pull up the Month (or Week) Schedule and drag and drop these to assign to employees.

I wish there was a way to set the default filter when you open the Schedule task. I would set mine for 'Ready to be Scheduled' jobs because this is my primary use of this task.

The only good thing about the application is the scheduling section. We liked the drag and drop feature for either the employee or the job. Adding additional shifts and/or employees to a job was very easy as well.

There are so many things we did not like about this application. 1. GPS IS UNRELIABLE! I could sit right at my desk, clock in, and it would show me clocking in 3 miles away. I have a new phone with great Verizon service. The GPS should have been accurate. Unfortunately, this happened to at least one or more employees on a daily basis. 2. No way to track Prevailing Wage. There is no way to set a prevailing wage rate for a job. I would have to manually go into the weekly time report and change and re-add the wages for those jobs. 3. REPORTS - The reports are AWFUL! No way to customize them other than the basic per job or per employee, and date. So many of them were useless, and none of them are accurate for us because of the fluctuation in prevailing wage rates. 4.0 CUSTOMER SERVICE was almost NON-EXSISTANT! After several months of asking for help with the GPS and Reports, we pretty much was ignored because they couldn't help us. I was asked repeatedly to rate them, and kept sending messages about the issues, but didn't get any reply. It took 6 months to get an automated e-mail reply for one of our inquiries.

We've had other systems in the past. While they were great, ClockShark was the most affordable with the most features and support. Their team has never let us down. Additionally, they made the setup effortless.

The billing of ClockShark is just a little bit confusing when you're adding/removing employees from the system within a given year. It would me nice to show which users were added/removed when showing changes in billing. The use and need of an email address from each employee is limiting whereas if we needed to hire contract workers and log their hours, they would need to have an email address for logging in. This makes it difficult if you have the same person working for two companies using ClockShark.

The most important feature of ClockShark is how simple it is to use. We were very hesitant to transition from bi-weekly paper timesheets to a real time, time tracking app for fear of employee push back. That being said the transition has been seamless due to how easy the app makes using it!

There are some limited functionalities (ie. alerts/notifications are not as customizable as I would like). That being said the development team are eager to hear product suggestions and are constantly working on developing and improving the software.