--- description: Khoros Communities : qu'en pensent les utilisateurs ? Lisez les avis sur Khoros Communities, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Khoros Communities - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de communautés](/directory/585/online-community/software) > [Khoros Communities](/software/106739/khoros-communities) # Khoros Communities Canonical: https://www.getapp.fr/software/106739/khoros-communities Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/106739/khoros-communities?page=2) > Lithium Communities est une plateforme en ligne pour développer des communautés de clients significatives en transformant un site web d'entreprise en un site de réseautage social > > Conclusion : 10 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 10 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Khoros (formerly Spredfast + Lithium) - **Entreprise fondée en**: 2008 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Chat et messagerie - Création de contenu - Discussions/Forums - Gamification - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion de site web - Gestion des commentaires - Gestion des désabonnements - Gestion des groupes - Ideation - Marquage - Messagerie instantanée - Modération - Notes et commentaires - Personnalisation - Rapports et analyses ## Intégrations (3 au total) - SAP Customer Experience - Salesforce Marketing Cloud - Salesforce Sales Cloud ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion de communautés](https://www.getapp.fr/directory/585/online-community/software) ## Catégories connexes - [Logiciels de gestion de communautés](https://www.getapp.fr/directory/585/online-community/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Typeform](https://www.getapp.fr/software/91581/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.getapp.fr/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 4. [Trustpilot](https://www.getapp.fr/software/113149/trustpilot) — 4.5/5 (1202 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Using Lithium? Consult an expert\!" — 5.0/5 > **Allison** | *16 août 2018* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text \& canonical URLs. > > **Inconvénients**: Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. > > Originally we started out using Lithium Communities, with our prepaid brands Boost \& Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 ----- ### "Too little too late for Khoros Communities" — 4.0/5 > **Utilisateur vérifié** | *20 octobre 2020* | Internet | Taux de recommandation : 3.0/10 > > **Avantages**: The metrics dashboard is very impressive and I get so much insights from it. Very well done\! > > **Inconvénients**: The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $. > > Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up. ----- ### "Needs HIPAA compliance" — 3.0/5 > **Utilisateur vérifié** | *5 juin 2023* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: Mobile responsive. Can do many things from your phone > > **Inconvénients**: Very techy.Slow to deliver AuroraExpensive > > Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included ----- ### "Six years with Lithium Communities" — 4.0/5 > **Utilisateur vérifié** | *12 septembre 2018* | Médias de diffusion | Taux de recommandation : 9.0/10 > > **Avantages**: It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product. > > **Inconvénients**: If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best. > > I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that. ----- ### "The power of the web become the best complete community experience" — 5.0/5 > **Karenny** | *28 février 2018* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users. > > **Inconvénients**: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/106739/khoros-communities?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106739/khoros-communities) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées