Fiix

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ).
Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

The Fiix software is east to navigate and use. Over the last few years we have been utilizing this software and have built our CMMS with the support of the Fiix team. They are very responsive to suggestions and continue to advance with new improvements. From an administrator stand point this platform allows us to create, move, and change our assets. As well as simply creating and changing our PM tasks and Scheduled Maintenance activities. We have also started a through put process to maximize our run time and optimize our true Pm activities.

The only area that I struggle with is the report generation. Although, if I ever have a need or a question the Fiix team is readily available and able to offer support in either building a specific report or walking me through the process.

Work orders are easy to generate and scheduled maintenance setup is straightforward.
Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM.
Reports are customizable with the upper-tier account.
Inventory management is quick and easy when the system is used on a tablet or smart device.
The mobile app is easy to set up and use.
Permissions for highly customizable for user groups.

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information.
Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors.
The report writer uses SQL code, but all of the SQL functions are not available in the interface.
WO review and approval from technician to engineer to management is not automated.