Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.
Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs.
The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative.
Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.
When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.
It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.
After hours, we were missing an 'office is Closed message', so the silence was recorded as well.
No other issues were noticed as a weak link.
Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.
Recording phone calls to listen to again at a later time.
Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.
Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.
Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.
Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.
Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage
There is no App!
Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!
So far, I have found the software is very user friendly and I was able to quickly access the information needed.
Our firm is new to use the software installed. At this time, we do not have any no cons to submit.
Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!
Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.
Thanks for the great review, Dan!
$12 to $15 per number and $0.04 to $0.07 per minute
Voici quelques-unes des questions fréquentes sur Callcap.
Types de licences disponibles pour Callcap :
Type de licence: Abonnement
version d'essai gratuite: Disponible
$12 to $15 per number and $0.04 to $0.07 per minute
Fonctionnalités du logiciel Callcap :
Utilisateurs habituels du logiciel Callcap :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME
Langues dans lesquelles Callcap est disponible :
Types de licences disponibles pour Callcap:
Nous n'avons pas d'informations sur les appareils pris en charge par Callcap.
Applications s'intégrant à Callcap :
Google AdWords, Google Analytics, Kenshoo Enterprise, NinjaCat, Salesforce Sales Cloud, TapClicks
Ressources d'aide disponibles pour Callcap :
Base de connaissances, Support en ligne, Support téléphonique