Callcap - Prix, fonctionnalités, avis et comparateur de logiciels

Callcap

Call tracking, monitoring & recording

4.7/5 (7 avis)

Callcap - Présentation

Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.

Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs.

The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative.

Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Callcap - Avis

Note globale
4.7/5
100% d'avis positifs
5
Excellent
2
Très bien
0
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

Call record great for training and review of message, text or recording.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 24/07/2018
Provenance de l'avis : Capterra

When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.

Avantages

It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

Inconvénients

After hours, we were missing an 'office is Closed message', so the silence was recorded as well.
No other issues were noticed as a weak link.

Réponse de Callcap

Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Valuable system for monitoring phone calls and performance

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 07/02/2018
Provenance de l'avis : Capterra

Recording phone calls to listen to again at a later time.

Avantages

Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

Inconvénients

Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.

Réponse de Callcap

Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Happy new user

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 14/03/2017
Provenance de l'avis : Capterra

Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Avantages

Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Inconvénients

There is no App!

Réponse de Callcap

Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 16/07/2018
Provenance de l'avis : Capterra

Avantages

So far, I have found the software is very user friendly and I was able to quickly access the information needed.

Inconvénients

Our firm is new to use the software installed. At this time, we do not have any no cons to submit.

Réponse de Callcap

Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Using Callcap for a quality customer experience.

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 02/02/2017
Provenance de l'avis : Capterra

Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Réponse de Callcap

Thanks for the great review, Dan!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Callcap - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

$12 to $15 per number and $0.04 to $0.07 per minute

Callcap - Fonctionnalités

  • API
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration des SMS
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Tableau de bord d'activités

  • Chat
  • Conférences
  • Conférences vidéo et en direct
  • Intégration CRM
  • Intégration de tiers
  • Messagerie instantanée
  • Messagerie vocale
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Réceptions
  • Transfert d’appel

Plus d'informations sur Callcap

Callcap - Principales fonctionnalités

  • Appointment reminders
  • Automated voice surveys
  • Broadcast messaging
  • Built-in number features
  • Business intelligence
  • CRM
  • Call monitoring & tracking
  • Call sharing
  • Caller identification
  • Click-to-call
  • Cloud storage
  • Customer demographics
  • Customer phone surveys
  • Customer recordings
  • Dashboard
  • Distributed call recording
  • Email recording
  • Identify training opportunities
  • Lead source tracking
  • Local & toll-free numbers
  • Monitor customer experiences and sales
  • Phone number blacklists
  • Phone number routing
  • Real-time / email alerts
  • Real-time Callsurance service
  • Recorded outbound calls
  • Recording archive
  • Resolve issues & recover customers
  • Reward employee performance
  • Secure and PCI compliant
  • Text message reminders
  • Track individual print media
  • Track marketing campaign conversions
  • Track website visitors to phone calls

Avantages

  • Custom phone number routing helps prevent missed calls by directing customers to their own neighborhood’s branch of the business, using their area code or zip code.

  • The web-based dashboard allows users to access, listen to, and share recorded calls from anywhere, and from any internet-enabled device such as a laptop, tablet or smartphone.

  • Callcap allows organizations to discover business intelligence data that can be used to predict long-term trends, correct adverse employee behavior, or to set goals.

  • The resolution center enables employees or managers to find and work high-value calls to recover any missed opportunities that would have been lost for good.

  • Callcap's automated surveys enable organizations to get valuable client feedback to help find out if the team is leaving customers satisfied.

  • Callcap - FAQ

    Voici quelques-unes des questions fréquentes sur Callcap.

    Q. Quels sont les types de licence disponibles pour Callcap ?

    Types de licences disponibles pour Callcap :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    $12 to $15 per number and $0.04 to $0.07 per minute

    Q. Quelles sont les principales fonctionnalités du logiciel Callcap ?

    Fonctionnalités du logiciel Callcap :

    • Appointment reminders
    • Automated voice surveys
    • Broadcast messaging
    • Built-in number features
    • Business intelligence
    • CRM
    • Call monitoring & tracking
    • Call sharing
    • Caller identification
    • Click-to-call
    • Cloud storage
    • Customer demographics
    • Customer phone surveys
    • Customer recordings
    • Dashboard
    • Distributed call recording
    • Email recording
    • Identify training opportunities
    • Lead source tracking
    • Local & toll-free numbers
    • Monitor customer experiences and sales
    • Phone number blacklists
    • Phone number routing
    • Real-time / email alerts
    • Real-time Callsurance service
    • Recorded outbound calls
    • Recording archive
    • Resolve issues & recover customers
    • Reward employee performance
    • Secure and PCI compliant
    • Text message reminders
    • Track individual print media
    • Track marketing campaign conversions
    • Track website visitors to phone calls

    Q. Qui utilise Callcap ?

    Utilisateurs habituels du logiciel Callcap :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

    Q. Dans quelles langues Callcap est-il disponible ?

    Langues dans lesquelles Callcap est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Callcap ?

    Types de licences disponibles pour Callcap:

    Abonnement

    Q. Callcap prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Callcap.

    Q. Avec quelles applications Callcap peut-il s'intégrer ?

    Applications s'intégrant à Callcap :

    Google AdWords, Google Analytics, Kenshoo Enterprise, NinjaCat, Salesforce Sales Cloud, TapClicks

    Q. Quelles sont les ressources d'aide disponibles pour Callcap ?

    Ressources d'aide disponibles pour Callcap :

    Base de connaissances, Support en ligne, Support téléphonique

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