CounSol.com

CounSol literally does everything. I have note templates and can customize to create any form or assessment needed. Everything can be signed electronically, and I can electronically send documents for therapy homework with ease. Clients love the streamlined interface and ability to self-schedule, submit payments, print their invoices, etc. Clients can also securely journal between sessions, and video for sessions is dependable.

I wish CounSol would develop the ability to interface with multiple clients at one time via video for the purposes of group or family sessions, and I wish there was an app. I think my clients would super appreciate the ease of an app interface.

This EMR is very user friendly and meets the needs of my solo private practice. Whenever needed, I have always appreciated the personal customer service I have received from my assigned representative.

In the beginning, I had trouble with creating forms - the process seemed more complicated than other programs I had used or tried. It was more work up front, but now it is easy to edit and use the forms.

The invoice feature, the ease of calendar, birthday emails,

The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product.

Its flexibility to handle multiple therapists and more than one avenue of revenue at the same time.

It takes a little while to set up at first.

I appreciate that CounSol.com has everything I need in one place—scheduling, telehealth, documentation, and billing. The client portal is a great feature, making it easy for clients to complete paperwork and send secure messages. Their customer support is also very responsive and helpful.

The interface feels a bit outdated and not as intuitive as I’d like. Some features take time to learn, and setting up customization can be a bit tedious.