Système CRM et solution de prise en charge des clients pour les cabinets d'avocats4.7/5 (64 avis)
Lexicata est un système de CRM et de prise en charge des clients qui offre aux cabinets d'avocats, de petite et de moyenne tailles, une plateforme unique et centralisée pour y gérer les relations clients potentielles et existantes. En intégrant la technologie de suivi des leads, les listes de contrôle d'admission et les modèles d'e-mail, ainsi qu'un assistant d'ordonnancement et une fonctionnalité de signature électronique, Lexicata vise à fournir une solution complète de prise en charge des clients.
Afin de gérer la prise en charge des clients efficacement, Lexicata fournit aux utilisateurs les outils nécessaires pour assurer le suivi des clients potentiels et organiser facilement la documentation sur ces prises en charge en ligne. Grâce à un générateur de formulaires de prise en charge, à l'éditeur de modèles de documents et à la saisie de signatures électroniques, Lexicata permet de rationaliser les opérations de prise en charge des clients. Pour renforcer la productivité des utilisateurs, Lexicata facilite le suivi des délais et des rappels automatiques de suivi.
Conçu pour renforcer les relations avec les clients, le système CRM des cabinets d'avocats Lexicata permet aux utilisateurs de gérer efficacement les réseaux de communication grâce à des fonctionnalités de suivi des leads et de suivi d'affaires juridiques. Grâce à l'attribution d'un statut et d'une source de recommandation aux leads, Lexicata permet aux utilisateurs de suivre les leads rapidement et avec précision. De plus, le système CRM de Lexicata permet aux utilisateurs d'affecter des tâches, de synchroniser les e-mails et d'ajouter des notes directement aux documents juridiques et aux contacts.
Helps me manage my client intake process, evaluate my marketing and my referral sources. Offers online form completion, e-signing, simple document assembly, "to do" function in one package. Outstanding value for the money.
I started my solo practice 5 years ago after being an in-house counsel for large corporations for many years. I needed a tool to manage my intake process and to differentiate my firm. I discovered Lexicata when it was still in the beta stage and have been a user ever since. Overall very happy.
*Client Intake: Once I got used to the discipline of using Lexicata for all client intake purposes, it became my hub for all my work.
*Form Creation: not only for intake but to collect all kinds of information. I use it to collect detailed personal information from my divorce mediation clients.
*E-Signing: Built in integration with HelloSign allows me to create singable documents from my own .pdf templates.
*To Do: I use the "Agenda" feature as my "to do" system. It has built in reminder email tools which I found to be much more effective than the myriad of online "to do" programs. You can sent emails to contacts associated with your matters from within the program.
*Referral Management: Built in tools help me keep track of who is referring matters to me.
*Online Training: I took their "drip email" marketing webinar which was very well produced and very useful.
*Integrations: I have not yet taken full advantage, but they have integrations with mailchimp, Clio, virtual receptionist, and others.
*Good Interface - Thoughtfully designed. New features are introduced through the program (not just email), with instant training.
*No mobile app.
*I would like to see better integration with my gmail contacts. Right now, I do some double entry which is not as convenient as I would like.
*I would like to see integration with a time/billing system (which I am told may be in the works) and ultimately an interface with Quickbooks.
*No autosave feature in Notes. I've lost notes after forgetting to click save.
I made a conversion from referrals out of my enormous existing client base, the majority of whom are older and now gone, unfortunately. This means I had to create new business and so I have signed up for various referral programs. Referrals do not know me so I have had to arrive at a systematic approach to making contacts by calls and emails which is the online version of competency. I have to manually enter new prospects which is easy as I said above and the program allows me to use a form and have the client that himself enter their personal data which goes directly into my computer. This company is keeping me in business!
Data entry is intuitive, for example on the opening page I can both search for an existing prospect or client at the same time or I can click a different button and enter new data. is best if I have the complete name and email for the prospect because they have a fantastic built-in follow-up that I use frequently to drip male prospects reminding them that I have not heard from them yet. Eventually it works and I get clients that I never expected! Then, it is easy to build an online fee agreement that I can tailor individually in seconds. it makes me look incredibly professional and the speed is unbelievable. I love it.
one thing I hope every program will do is to set up a list of tasks in order for me to follow. When I start my day, I have many important clients and I am not sure where to begin until I look over everyone. The pipeline feature reports status of various prospects and clients but there is still some thinking required to make sure beginning on the most important task for the day. From reading one good financial book, I concluded that I should begin with a question "what is closest to the money (getting paid)" which is a great strategy.
Lexicata makes our client intake process 100% easier than it was before. It is simple to enter information and it can be easily exported to Clio or a spreadsheet, depending on your preferences. As a law firm using Clio, this integration has saved me tons of time. It is also formatted in a way that helps you see the progression of leads through all stages.
Lexicata is awesome! The law firm I work for uses it as our CRM for all clients; new and old. It is intuitive and user-friendly, especially in comparison to similar programs I have tried. It's great because you can keep all of the information in one place from the beginning. It is also completely customizable so it can be suited to just about anyone's needs. We use it in conjunction with Clio, so it's very helpful that they integrate with each other. Lexicata has such a broad spectrum of uses as well; from new client intake, to scheduling appointments, to sending drip campaigns, Lexicata can just about do it all! Thir staff is great at solving issues quickly as well whenever they arise.
Certain things in Lexicata are not customizable and that can be annoying. However, they recently put through a lot of updates and changes so it is getting better. Additionally, we have always used DocuSign for electronic signatures and I find Lexicata's integration with HelloSign both mediocre and not at all user-friendly or intuitive.
It's unfortunate this day and age that it is often accepted for customer service to be lacking. However there is still hope, and I found this hope with Lexicata and the co-founder, he took time out of his day on several occasions to assist me with a problem that I was having when trying to sync with his network. Even though the connection issues was from my side and not Lexicata our rep went above and beyond by taking his time and methodically going through my own computer settings one step at a time with me. our reps approach and genuine level of service is not typically common with today's front line customer service agents let along a co-founder of a company. Our rep has renewed my hope that there are still individuals and companies that truly care about their customers. Thank you for your incredible service!
I appreciate the quick intake feature, the automated (yet customizable) emails for appointments, forms that import data directly to the contact's file, and HelloSign for documents. The price is reasonable too.
The task management features are really clunky. First, you have to dig into sub-menus to find what tasks are due or overdue. Even when you do find the task list, you have to click on each task individually to figure out what matter it relates to and who it is assigned to. As you can imagine, a law firm may have several attorneys with "write brief" as a task. The task feed just says "write brief" without saying what case it relates to or who needs to do it. Worse, unless the task is due today, the task feed doesn't say when the task is due. Again, you have to click on each item individually. It seems that each user's tasks (and only that user's tasks) should appear prominently on the dashboard and the tasks should include matter and due date.
Regarding other issues, I would prefer more robust security on the forms. As attorneys we collect confidential information. Information collected on a Lexicata form is available to ANYONE who has the secret link, and it stays available in perpetuity after the form is submitted (unless you manually delete the form after downloading it). Apparently it is not stored encrypted at rest on the Lexicata server. Formstack is much safer. Once a form is submitted, only an authorized Formstack user can access the data. Formstack also lets you set an option to keep the data encrypted at rest on the server so that an encryption key is required to unlock it.
Thank you for the feedback, we appreciate it. A few points to consider: 1) we agree, the agenda and task management could be better which is why we made it better :) we are actually releasing a new version of Lexicata (Lexicata 3.0) very shortly on Jan 1, 2018 that will solve those shortcomings in that area, hope you like them, definitely send your feedback to email@example.com and we will take them into consideration as we are constantly improving the system).
2) We are also releasing an upgrade on security to give encryption at rest in the next few weeks. 3) Additionally, with the new version of Lexicata we are removing the download link for the clients to greater enhance security protocol. Thanks for the feedback and we hope you enjoy the new updates!
Voici quelques-unes des questions fréquentes sur Lexicata.
Types de licences disponibles pour Lexicata :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Lexicata.
Utilisateurs habituels du logiciel Lexicata :
Entreprises de taille moyenne, PME
Langues dans lesquelles Lexicata est disponible :
Types de licences disponibles pour Lexicata:
Nous n'avons pas d'informations sur les appareils pris en charge par Lexicata.
Applications s'intégrant à Lexicata :
Clio, Clio, Mailchimp, Smith.ai Live Website Chat, Wordpress, Wordpress
Ressources d'aide disponibles pour Lexicata :
FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo