Gold-Vision

Gold-Vision

Sales, marketing & support CRM

4.7/5 (68 avis)

Gold-Vision - Présentation

Description du logiciel Gold-Vision

Gold-Vision is a highly configurable CRM solution that will unify your sales & marketing teams. Fully featured and covering all aspects that a modern business needs, you can also integrate Gold-Vision with a number of your day-to-day essentials such as Outlook, Exchange, Gmail, LiveChat, Eventbrite and social media networks.

With Gold-Vision CRM you have access to various sales tools that provide visibility on how your leads are performing. Capture data automatically from website forms, live chats or IP tracking tools, define touch points to score leads, and get a live view of your pipeline. Plus, sales automation features enhance the sales process with reminder alerts, defined due dates, follow ups, and much more.

Use Gold-Vision’s integrated email marketing features to blend your website visitor data with email marketing and interactions so that you can score leads and contacts accurately. You can also use targeted marketing campaigns and configure multi-stage automations for lead nurture or new customer campaigns and understand your ROI quickly with built in reporting.

Decrease waiting times for customers and improve their satisfaction with Gold-Vision’s automated customer support features. All historic support data is logged whether conversations took place via phone or web chat, helping you to track and search customer exchanges, including any linked support tickets.

Project management features keep projects organized and on schedule with automated to-do lists, project reporting, due date alerting, appointment tracking, collaboration tools, and more. Users are also able to manage events, conferences and training courses as well as create invitations and take bookings.

Gold-Vision - Présentation

Prix

À partir de
21,50 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Subscriptions include support, maintenance and software updates


Gold-Vision - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais, français, allemand

Captures d'écran

Capture d'écran pour Gold-Vision : Intelligent by design, Gold-vision is a CRM that will meet your wider business needs on the go.
Capture d'écran pour Gold-Vision : Intelligent by design, Gold-vision is a CRM that will meet your wider business needs on the go. Capture d'écran pour Gold-Vision : Get better leads with alerting and automated workflows. Capture d'écran pour Gold-Vision : Gold-Vision is ready to integrate with your key business tools. Capture d'écran pour Gold-Vision : Manage marketing campaigns in the one place. Capture d'écran pour Gold-Vision : Streamline your booking process with automated workflows, booking & delegate management and reporting. Capture d'écran pour Gold-Vision : Improve customer satisfaction with increased Help Desk productivity. Capture d'écran pour Gold-Vision : Stay on schedule, improve collaboration ad reduce tender admin with Gold-Vision's project management tool.

Gold-Vision - Avis

Gold-Vision - Avis

Note globale
4.7
/
5 68 avis
Excellent
47

Très bien
19

Moyen
2

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.6
Fonctionnalités
4.4
Simplicité d'utilisation
4.5
Support client
4.9
97% des utilisateurs recommandent cette application
Lee H.

A CRM that can flex and fit to your companies needs.

Note only a great experience with the software but also with the team. Non pushy sales, understanding project managers, amazing training and a very knowledgeable support team.


Traduire avec Google Translate
Bev W.

Solid system now upgraded beautifully!

What makes it so perfect as my marketing tool, is the integration of CRM with Connect e-marketing. Great CRM segmentation functionality, no exporting / importing of data to 3rd party e-marketing systems and no manipulation of data in Excel spreadsheets before I can send out a campaign! And, at the end of the day, the CRM is constantly updating the campaign data for reporting purposes and most importantly ensures our company remains GDPR compliant!


Traduire avec Google Translate
Karen B.

Quite Simply - Ticks Every CRM Box

From ease of creating to extracting information, Gold-Vision is superb. It has transformed each part of our business with its plethora of functionality: from forecasting to managing literature requests...is there nothing it can't do? Probably not. I can't recommend this product enough.


Traduire avec Google Translate
Steve G.

Overall, this is a good piece of software but lacks some of the sophistication of other...

It makes it easier for the team to see what's happening with various projects that often cross responsibility boundaries.


Traduire avec Google Translate
Stephanie B.

Flexible user friendly software with excellent customer support

We're able to report quickly on so many different areas of our business that we had no visibility of before having Gold Vision. This allows us to react almost immediately to issues that we were unaware of in the past. As we've recently implemented a pervasive upgrade, which has allowed us to carry out a long overdue update to the latest version of GV, we've been incredibly impressed with the lead management, campaign and event management improvements. We're about to enter a period of expansion for our business, and this would have been far more challenging without the flexibility of GV.


Traduire avec Google Translate
Lee H.
Secteur d'activité: Divertissement
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

A CRM that can flex and fit to your companies needs.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 13/11/2019
Provenance de l'avis : Capterra

Note only a great experience with the software but also with the team. Non pushy sales, understanding project managers, amazing training and a very knowledgeable support team.

Avantages

Gold-Vision CRM has had the same reaction with all users in our company. That is simply how flexible it is and how powerful it is. The pros start with the team behind it. All departments work together in the office and make sure they all get involved in areas of the product so they are making what the users need not what they think will be "cool". This means Gold-Vision is a system that has been built up over the year to be a fully featured CRM.

Account/Contact Management is simple, Opportunities are clear and can be cross linked to any other aspect of the data so you can include all stakeholders in the process. Lead Management is clear and makes sure you don't double up with duplicates.
The whole system though is driven with really powerful searching and filtering. So finding that single piece of data that is crucial to your process is fast and can be saved, making sure you can save time on repetitive tasks.
You can report all data into a a range of charts and graphs, all dynamic and easy to drill down into.
Applying the powerful filtering you can create lists for targeted marketing campaigns, quickly and easily. Then using the drag and drop template maker create stylish content templates. We also use a third party integration to track website visits.
When you get stuck you have a number of options to the reach the support team and this is part of the price so no extra spend on something you may not need. A great help site and a range of quick and simple help videos.

Inconvénients

Honesty, haven't found anything yet that we found that is a Con. When we have had an issue with have found a workaround, or checked our workflow to see if we have been doing things a way that can be made better.

Traduire avec Google Translate

Réponse de Esteiro Business Solutions

Thank you Lee for your fantastic review.

We're so pleased to hear that Gold-Vision helps everyone in Ambersphere Solutions work together and that you find our product not only simple to use, but flexible and powerful too.

We're also happy to hear of the amazing training and support that you have received from our Gold-Vision teams.

Kind regards,

Zoe

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Bev W.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Solid system now upgraded beautifully!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/11/2019
Provenance de l'avis : Capterra

What makes it so perfect as my marketing tool, is the integration of CRM with Connect e-marketing. Great CRM segmentation functionality, no exporting / importing of data to 3rd party e-marketing systems and no manipulation of data in Excel spreadsheets before I can send out a campaign! And, at the end of the day, the CRM is constantly updating the campaign data for reporting purposes and most importantly ensures our company remains GDPR compliant!

Avantages

Loved the system before but with the V8 upgrades which gives the CRM a new look and feel to menus and tool bars / views etc, it's even easier to use and without any detriment to its' already great functionality. Whether you need the system for pre-sales (leads), opportunities, marketing or something else, every screen is tailor-able making user input screens relatable and provides the facility to include terminology and fields more relevant to your business. I've worked with Gold-Vision CRM now for the last 8 years and still love using every bit of it!

Inconvénients

No 'cons' for me - we are happy with Gold-Vision

Traduire avec Google Translate

Réponse de Esteiro Business Solutions

Hi Bev,

A big thank you for your excellent review about Gold-Vision.

It's great to hear that you find it to be the perfect CRM for marketing where you can create effective campaigns easily whilst learning from campaign reporting.

Kind regards,

Zoe

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Karen B.
Secteur d'activité: Construction
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Quite Simply - Ticks Every CRM Box

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/11/2019
Provenance de l'avis : Capterra

From ease of creating to extracting information, Gold-Vision is superb. It has transformed each part of our business with its plethora of functionality: from forecasting to managing literature requests...is there nothing it can't do? Probably not. I can't recommend this product enough.

Avantages

Being able to create speedy e-shots and mailshots, logging client literature and colour swatch requests, manually adding emails to a Company/Contact.

Inconvénients

Limited number of Categories available - we have a lot of radiators available in many different colour options. However, I believe that Gold-Vision 8 has a resolution to this, so watch this space!

Traduire avec Google Translate

Réponse de Esteiro Business Solutions

Hi Karen,

Thank you so much for your excellent Capterra review.

We are so pleased to hear that as a business you use all features of Gold-Vision, and you cannot recommend our product enough!

With regards to categories Gold-Vision 8 introduces a new field type which offers multi select drop down options, and you can create as many of these as you need. We can also help you manage multiple fields from your current categories. Alternatively, categories can be extended but now offer colour options too in Gold-Vision 8.

Kind regards,

Zoe

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Steve G.
Secteur d'activité: Fabrication électrique/électronique
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Overall, this is a good piece of software but lacks some of the sophistication of other packages

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/03/2018
Provenance de l'avis : Capterra

It makes it easier for the team to see what's happening with various projects that often cross responsibility boundaries.

Avantages

The GUI is the best feature - very good to use. Other aspects that are good are the ability to link accounts together and migrate contacts from one account to another.

Inconvénients

Having to "page" in lists rather than scroll through them, especially in the quotes dialogue. That really annoying red "alerts" dialogue that crops up every couple of minutes - there really needs to be a way of cancelling that or at least making it less frequent.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Stephanie B.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Flexible user friendly software with excellent customer support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/07/2017
Provenance de l'avis : Capterra

We're able to report quickly on so many different areas of our business that we had no visibility of before having Gold Vision. This allows us to react almost immediately to issues that we were unaware of in the past. As we've recently implemented a pervasive upgrade, which has allowed us to carry out a long overdue update to the latest version of GV, we've been incredibly impressed with the lead management, campaign and event management improvements. We're about to enter a period of expansion for our business, and this would have been far more challenging without the flexibility of GV.

Avantages

Over the six years that we've been running several instances of GV, we've been extremely impressed by the flexibility of the system, enabling us to tailor screens and processes to meet our businesses varying requirements. Our in-house administrators have a large amount of scope for making changes quickly and easily without needing to wait for support from the rep, but when needed, this is fast and helpful. Our users, especially new joiners, say how easy the system is to use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.1/10
Basé sur 68 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Gold-Vision - Prix

Gold-Vision - Prix

À partir de
21,50 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Subscriptions include support, maintenance and software updates

Subscriptions include support, maintenance and software updates

Rapport qualité-prix
4.6/5
Basé sur 68 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Gold-Vision - Fonctionnalités

Gold-Vision - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.4/5
Basé sur 68 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Gold-Vision

Plus d'informations sur Gold-Vision

Gold-Vision - Principales fonctionnalités

  • API
  • Access control
  • Analytics
  • Appointment tracking
  • Automated reminders
  • Automated to-do lists
  • Automatic distribution
  • Booking management
  • CRM integration
  • Call management
  • Campaign management
  • Communication management
  • Custom integrations
  • Customer service analytics
  • Customer service tools
  • Customer support
  • Customer support tracking
  • Customizable workflows
  • Delegate management
  • Document storing
  • Due date alerting
  • Email response control
  • Event marketing
  • Forecasting
  • Intelligent data segmentation
  • Interaction tracking
  • List management
  • Live chat
  • Live dashboards
  • Mail server integration
  • Marketing automation
  • Mobile sales
  • Multi-currency
  • Performance tracking
  • Pipeline
  • Progress tracking
  • Project management
  • Quotes / proposals
  • ROI reporting
  • Real-time reports
  • Request escalation
  • Security levels
  • Standard or custom reporting
  • Support history
  • Task management
  • Team collaboration
  • Third party integrations
  • Touch point scoring

Avantages

  • The CRM helps reduce administration and increase efficiency with built-in sales automation and workflows, together with alerts and reminders, defined due dates, follow ups, and more.

  • Integration with Outlook and Gmail allows users to track emails and appointments, and automatically store them against accounts.

  • Gold-Vision helps users focus on the right leads as well as reach out at exactly the right moment using intelligent touch point lead scoring.

  • Support features help increase customer satisfaction by providing all customer data in a single location to efficiently track and search through all historical interactions.

  • Gold-Vision's dashboards and analytics provide real-time insight on sales, marketing, events and more, through a range of standard or custom charts and graphs.

  • Gold-Vision - FAQ

    Gold-Vision - FAQ

    Voici quelques-unes des questions fréquentes sur Gold-Vision.

    Q. Quels sont les types de licence disponibles pour Gold-Vision ?

    Types de licences disponibles pour Gold-Vision :

    À partir de: 21,50 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    Subscriptions include support, maintenance and software updates

    Q. Quelles sont les principales fonctionnalités du logiciel Gold-Vision ?

    Fonctionnalités du logiciel Gold-Vision :

    • API
    • Access control
    • Analytics
    • Appointment tracking
    • Automated reminders
    • Automated to-do lists
    • Automatic distribution
    • Booking management
    • CRM integration
    • Call management
    • Campaign management
    • Communication management
    • Custom integrations
    • Customer service analytics
    • Customer service tools
    • Customer support
    • Customer support tracking
    • Customizable workflows
    • Delegate management
    • Document storing
    • Due date alerting
    • Email response control
    • Event marketing
    • Forecasting
    • Intelligent data segmentation
    • Interaction tracking
    • List management
    • Live chat
    • Live dashboards
    • Mail server integration
    • Marketing automation
    • Mobile sales
    • Multi-currency
    • Performance tracking
    • Pipeline
    • Progress tracking
    • Project management
    • Quotes / proposals
    • ROI reporting
    • Real-time reports
    • Request escalation
    • Security levels
    • Standard or custom reporting
    • Support history
    • Task management
    • Team collaboration
    • Third party integrations
    • Touch point scoring

    Q. Qui utilise Gold-Vision ?

    Utilisateurs habituels du logiciel Gold-Vision :

    Entreprises de taille moyenne

    Q. Dans quelles langues Gold-Vision est-il disponible ?

    Langues dans lesquelles Gold-Vision est disponible :

    anglais, français, allemand

    Q. Quels sont les types de licence disponibles pour Gold-Vision ?

    Types de licences disponibles pour Gold-Vision:

    Abonnement

    Q. Gold-Vision prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Gold-Vision.

    Q. Avec quelles applications Gold-Vision peut-il s'intégrer ?

    Applications s'intégrant à Gold-Vision :

    Adobe Sign, Eventbrite, Facebook, Google Analytics, LiveChat, LiveChat, Microsoft Outlook, Office 365, Sage 50cloud, Twitter

    Q. Quelles sont les ressources d'aide disponibles pour Gold-Vision ?

    Ressources d'aide disponibles pour Gold-Vision :

    FAQ, Base de connaissances, Support en ligne, Support en ligne, Support téléphonique, Support téléphonique, Tutoriels vidéo