EventBank

EventBank

All-in-one Event & Membership Management Software Solutions

4.7/5 (41 avis)

EventBank - Présentation

EventBank is a cloud-based integrated event management solution with built-in CRM, membership management, and email marketing features. The solution helps to streamline the organization of different types of events. Event managers can manage entire events using the software on any internet-enabled device including mobile phones.

EventBank helps event planners schedule events, plan activities, assign tasks, and monitor operations. On-site managers can register and check-in attendees via the platform. EventBank modernizes the membership process and lets organizers directly connect with guests, subscribers, and attendees using automated membership applications. The solution allows organizers to send customized and targeted emails to their guests to improve personalized engagement.

With EventBank, users can manage their contacts from a single location. Businesses can also connect to their social media accounts and reach out to a larger audience using channels like Facebook, LinkedIn, and Twitter. EventBank is also equipped with finance and payment tools that help to manage invoices, track payments, and deliver registration receipts. Businesses can facilitate secure payment transactions in multiple currencies via credit cards, bank transfers, and PayPal. Other features include tools for creating and designing branded event websites, tailor subscription lists for sending targeted emails, and campaign progress analysis tools.

EventBank offers native mobile apps for iOS and Android devices. The solution can be used by organizations of all sizes including multinational enterprises, SMBs, and startups.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Afrique et Moyen-Orient, Royaume-Uni

Langues

chinois (simplifié), chinois (traditionnel), anglais, coréen, russe, espagnol

EventBank - Avis

Note globale
4.7/5
100% d'avis positifs
28
Excellent
13
Très bien
0
Moyen
0
Médiocre
0
Horrible
Brecht T.
Traduire avec Google Translate

Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/10/2017
Provenance de l'avis : Capterra

Avantages

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Inconvénients

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

I got through my first event and realized I needed a different platform once completed

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 28/06/2019
Provenance de l'avis : Capterra

My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.

Avantages

It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.

Inconvénients

1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket.

2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours.

3. Ran in to some glitches with attendees not receiving their confirmations.

4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?

Réponse de EventBank

Thank you for your review and honest feedback.

Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide.

You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers and independent contractors can check people in to events without having access to your entire account. In addition, we strive to consistently improve our software to make it more user-friendly as well as regular updates to our EventBank HelpDesk with new documentation, content, and tutorials on the EventBank platform.

We have dedicated Customer Success Managers around the world, servicing all time zones, so that you are able to receive a response to your questions or concerns whenever you need.

We sincerely hope that you'll consider using EventBank for your upcoming events again.

Brian

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Martina H.
Traduire avec Google Translate

Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/04/2018
Provenance de l'avis : Capterra

The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

Avantages

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Inconvénients

The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

Réponse de EventBank

Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
James S.
Traduire avec Google Translate

Putting the service in 'Platform as a Service'

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 17/03/2017
Provenance de l'avis : Capterra

I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.

The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.

Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.

Avantages

It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Inconvénients

There are minor issues with some of the registration functions.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Graham N.
Traduire avec Google Translate

Very effective platform, with more to come

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/03/2017
Provenance de l'avis : Capterra

EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.

Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.

They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.

Avantages

The look and feel, and the potential to manipulate the data.

Inconvénients

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

EventBank - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Visit EventBank website for detailed pricing or custom quote.

EventBank - Fonctionnalités

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

  • Intégration des e-mails
  • Rappels automatiques

Plus d'informations sur EventBank

EventBank - Principales fonctionnalités

  • Attendance management
  • Automated membership applications
  • CRM
  • Client / customer databse management
  • Conference / seminars
  • Customizable email templates
  • Customizable reporting
  • Email & newsletter subscriptions
  • Email marketing
  • Event management
  • Event scheduling
  • Event website builder
  • Finance and payment handling
  • Guest list management
  • Manage invoices and delivery receipts
  • PayPal integrations
  • Payment processing & tracking
  • Personalize engagement with guests
  • ROI tracking
  • Registration and attendance management
  • Social promotion
  • Streamline event promotions
  • Targeted email campaigns
  • Ticketing

Avantages

  • EventBank is an integrated multi-application suite offering event management, CRM, email marketing, and membership management features in a single solution.

  • The web-based solution supports multiple devices and can be accessed on different systems including Android and iOS devices.

  • EventBank helps on-site field volunteers to record and capture attendee information and sync it with back office data in real time.

  • EventBank offers a number of customizable templates for creating and sending tailored emails to the targeted audience.

  • The solution helps to track both online and offline financial transactions as well as manage invoices and payment receipts.

  • EventBank - FAQ

    Voici quelques-unes des questions fréquentes sur EventBank.

    Q. Quels sont les types de licence disponibles pour EventBank ?

    Types de licences disponibles pour EventBank :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Visit EventBank website for detailed pricing or custom quote.

    Q. Quelles sont les principales fonctionnalités du logiciel EventBank ?

    Fonctionnalités du logiciel EventBank :

    • Attendance management
    • Automated membership applications
    • CRM
    • Client / customer databse management
    • Conference / seminars
    • Customizable email templates
    • Customizable reporting
    • Email & newsletter subscriptions
    • Email marketing
    • Event management
    • Event scheduling
    • Event website builder
    • Finance and payment handling
    • Guest list management
    • Manage invoices and delivery receipts
    • PayPal integrations
    • Payment processing & tracking
    • Personalize engagement with guests
    • ROI tracking
    • Registration and attendance management
    • Social promotion
    • Streamline event promotions
    • Targeted email campaigns
    • Ticketing

    Q. Qui utilise EventBank ?

    Utilisateurs habituels du logiciel EventBank :

    Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

    Q. Dans quelles langues EventBank est-il disponible ?

    Langues dans lesquelles EventBank est disponible :

    chinois (simplifié), chinois (traditionnel), anglais, coréen, russe, espagnol

    Q. Quels sont les types de licence disponibles pour EventBank ?

    Types de licences disponibles pour EventBank:

    Abonnement

    Q. EventBank prend-il en charge les appareils mobiles ?

    Appareils pris en charge par EventBank :

    Android, iPhone, iPad

    Q. Avec quelles applications EventBank peut-il s'intégrer ?

    Applications s'intégrant à EventBank :

    Braintree, Facebook, Google Analytics, Google Calendar, LinkedIn, PayPal, Twitter, Wordpress

    Q. Quelles sont les ressources d'aide disponibles pour EventBank ?

    Ressources d'aide disponibles pour EventBank :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo