EventBank is a cloud-based integrated event management solution with built-in CRM, membership management, and email marketing features. The solution helps to streamline the organization of different types of events. Event managers can manage entire events using the software on any internet-enabled device including mobile phones.
EventBank helps event planners schedule events, plan activities, assign tasks, and monitor operations. On-site managers can register and check-in attendees via the platform. EventBank modernizes the membership process and lets organizers directly connect with guests, subscribers, and attendees using automated membership applications. The solution allows organizers to send customized and targeted emails to their guests to improve personalized engagement.
With EventBank, users can manage their contacts from a single location. Businesses can also connect to their social media accounts and reach out to a larger audience using channels like Facebook, LinkedIn, and Twitter. EventBank is also equipped with finance and payment tools that help to manage invoices, track payments, and deliver registration receipts. Businesses can facilitate secure payment transactions in multiple currencies via credit cards, bank transfers, and PayPal. Other features include tools for creating and designing branded event websites, tailor subscription lists for sending targeted emails, and campaign progress analysis tools.
EventBank offers native mobile apps for iOS and Android devices. The solution can be used by organizations of all sizes including multinational enterprises, SMBs, and startups.
As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.
It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.
The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.
Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.
EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.
My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.
It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.
1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket.
2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours.
3. Ran in to some glitches with attendees not receiving their confirmations.
4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?
Thank you for your review and honest feedback.
Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide.
You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers and independent contractors can check people in to events without having access to your entire account. In addition, we strive to consistently improve our software to make it more user-friendly as well as regular updates to our EventBank HelpDesk with new documentation, content, and tutorials on the EventBank platform.
We have dedicated Customer Success Managers around the world, servicing all time zones, so that you are able to receive a response to your questions or concerns whenever you need.
We sincerely hope that you'll consider using EventBank for your upcoming events again.
The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.
The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.
The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process
Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!
I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.
The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.
Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.
It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.
There are minor issues with some of the registration functions.
EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.
Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.
They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.
The look and feel, and the potential to manipulate the data.
It has been a struggle to iron out the complications in the CRM, but it gets better all the time.
Visit EventBank website for detailed pricing or custom quote.
Voici quelques-unes des questions fréquentes sur EventBank.
Types de licences disponibles pour EventBank :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Visit EventBank website for detailed pricing or custom quote.
Fonctionnalités du logiciel EventBank :
Utilisateurs habituels du logiciel EventBank :
Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles EventBank est disponible :
chinois (simplifié), chinois (traditionnel), anglais, coréen, russe, espagnol
Types de licences disponibles pour EventBank:
Appareils pris en charge par EventBank :
Android, iPhone, iPad
Applications s'intégrant à EventBank :
Braintree, Facebook, Google Analytics, Google Calendar, LinkedIn, PayPal, Twitter, Wordpress
Ressources d'aide disponibles pour EventBank :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo