Square for Retail

The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.

The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.

It was easy to setup and start using when you need it. You connect it to your phone and use it as a normal POS you would in a store

Support isn't always easy to get a hold of and it wouldn't integrate it with our system. This is more for small business use and not for tracking and reporting on analytics.

Cost and set up were both affordable and easy, plus transactions were never an issue on any device or credit card. The processing fees were very reasonable for our use. The reporting features were very straight forward to implement in our CMS tools.

Nothing!!! Could not find an issue if we wanted to, the hardware and software worked flawlessly.

Simple enough to add products and check out.

After using square POS for a few years, we switched to Shopify bc we also had an online store and needed to consolidate systems. We continued to pay for Square for a year although we were no longer using the system for anything other than to access old orders. When our office manager canceled the paid account, Square no longer allowed us to access the account at all. Our office manager spent several hours and finally got access. We were not informed that all other user accounts would be closed and that the only way to access old records would be through the owner email account. I called square to ask about being locked out of my account and the customer service rep ([SENSITIVE CONTENT]?) was incredibly rude, unhelpful, and sarcastic. I'm happy that we no longer use Square solely based on the customer service. Additionally, the processing fees went up drastically for us when we began offering one CBD product (THC free) out of several hundred products in our store.

It was easy to set up and my account rep was extremely helpful

My inventory numbers are always wrong. I have contacted Square twice so far and I don't know if they can figure out the problem. They never call me back. Items transferred from one store to the other don't always show up in inventory. We constantly count and fix the inventory numbers in the system and within days they're wrong again.