EBizCharge, offered by Century Business Solutions, is a payment processing solution that enables business executives, accounting professionals, shop owners, consultants, and IT personnel to accept online payments. The solution is designed for SMBs that process gift cards, credit cards, and e-checks. The platform is PCI compliant and ensures that customer and business payment data is secure.
EBizCharge helps to streamline workflows by integrating with ERP, CRM, and accounting solutions. Integration with accounting solutions help to automatically post payment data to general ledgers and accounts receivables. This eliminates the need for double data entry and reduces the likelihood of human error. EBizCharge also integrates with customers’ existing online shopping carts to process various types of debit, credit, and government spending account (GSA) cards.
EBizCharge allows organizations to swipe or manually add customer credit card information in order to make recurring payments. Users can also view and download the complete transaction history of each customer through a single interface. EBizCharge Desktop POS enables business executives to release funds and manage returns. They can select multiple invoices to make customer refunds and process credits.
EBizCharge lets users monitor and accept transactions by using mobile apps for Android and iOS devices. The mobile app automatically syncs inventory, calculates tax, and archives transaction history for all customers. Other features of EBizCharge include customizable reporting tools, email receipts, real-time batch views, and search functionality. EBizCharge also offers 24/7 customer support to its clients.
My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions!
After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it.
Tristan & Gio are top notch! Very Professional & very helpful!
This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!
I love how everything is integrated from the POS terminal to our online websites, etc. And I love the ease of use/straight forward approach to your software!
None so far!
Thanks for the positive feedback!
At Century Business Solutions, we strive to ensure that your taken care of from start to finish.
If you have any questions regarding your integration, please don't hesitate to reach out to us.
We are here to help.
I like that it is easy to see the transactions in the eBiz portal and to create custom reports. It has also been great to have the support documentation that is available online.
Please create a service ticket structure for support issues. As a customer, I want to see the status of my support issue more clearly. Emailing to a generic mailbox for support makes it difficult to reference multiple issues that occur near the same time period. Having a ticket structure would also make it easier for customers like us to communicate issues/resolutions across our global developer teams who need updates on the status of issues with our gateway integration. It would also make it clearer who our contact is for each issue. We have experienced times where the support person has to locate an email that we sent to support, but there was no ticket reference number assigned, so we spent time describing the issue instead of them just being able to pull it up.
Thank you so much for taking the time to write us this great review. We really appreciate the feedback you provided and we're always looking for ways to improve our customer experience :) We will make sure to discuss ticket structure as a team and see how we can implement it in future communications. Please don't hesitate to give additional feedback to our support team anytime.
I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.
Being user friendly
There is nothing I don't like about this product.
Thanks for the positive feedback.
We are happy to hear that our focus on Customer Support is showing through feedback such as yours.
We are committed to helping our community, so thank you for the positive feedback Jole.
Please don't hesitate to reach out to us if you have any other issues.
Century Business Solutions
SUPPORT when needed. I rarely need support, however as we all know.... when you need it, you need support team to be there.
It helps by having an extra "checks and balance" step with the batch reports. Since I am dealing with peoples money, I use this as hard-copy report to review for double checking. AS well as using it to help balance my Quick Books banking/deposit process.
you have to reenter the entire card number when only the expiration date has changed. but in the scheme of things, this is a minor issue.
Thank you for the wonderful review. It's always a pleasure to work with you!
I have never had issues or problems with this software and that makes me ecstatic!! On top of that they have saved us money:)
We have Sage accounting and anytime I do a Sage upgrade I have to reinstall EBiz. So I do need to call and have them reinstall it for me but they are always accessible and quick to get it done!
Hello Marie, thank you for the wonderful review! We appreciate you taking the time to share your experience with us and we're so glad that EBizCharge is integrating well with your Sage accounting software. Please let us know if we can help you with anything else in the future. Thanks again, Marie!
Please contact Century Business Solutions for pricing details.
• EBizCharge uses encryption and tokenization techniques to securely store customers’ credit card information and reduce an organization’s financial liability.
• EBizCharge enables users to generate custom reports, find data in reports using various search criteria and finally save them in Microsoft Excel or Word format.
• The solution offers the functionality to automatically send an email reminder to customers for pending payments.
• EBizCharge enables customers to view their payment history, email themselves a payment receipt, edit account information, and manage payment methods in real-time.
• EBizCharge allows businesses to create customized payment forms by adding multiple fields such as drop down menu, input boxes for discount codes, and 'Buy Now' buttons.
Voici quelques-unes des questions fréquentes sur EBizCharge.
Types de licences disponibles pour EBizCharge :
Type de licence: Gratuit
version d'essai gratuite: Non disponible
Please contact Century Business Solutions for pricing details.
Fonctionnalités du logiciel EBizCharge :
Utilisateurs habituels du logiciel EBizCharge :
Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles EBizCharge est disponible :
Types de licences disponibles pour EBizCharge:
Appareils pris en charge par EBizCharge :
Applications s'intégrant à EBizCharge :
3dcart, Acumatica Cloud ERP, Kechie, Microsoft Dynamics CRM, Microsoft Dynamics NAV in the Cloud, NetSuite, Shopify, Volusion, WebJaguar eCommerce Suite, Zoho CRM
Ressources d'aide disponibles pour EBizCharge :
FAQ, Base de connaissances, Support en ligne, Support téléphonique