Utilitybilling

Utilitybilling

Utility billing platform for service providers

4.8/5 (72 avis)

Utilitybilling - Présentation

Utilitybilling is a full featured utilities billing software suitable for small startups up to companies with over 100,000 customers that serve small cities and rural water and electricity systems. The platform offers metered, stepped, and flat rate billing, with streamlined payment and meter reading entry. Users can setup automated email payment reminders, view reports, and even work while on the go using the mobile app.

Utilitybilling CRM (customer relationship management) module helps keep track of customers, meters and payments in a single location. The customer portal allows customers to view their usage and pay bills online. Organizations can use the four-step billing wizard to email bills to clients, as well as send custom reminders and collections notices automatically. Template auto-reminders can be customized to suit any style message.

Meter reading functionality enables automated billing feeds utilizing standard meter formats, including manual meter entry for recording usage reads one at a time. Users can perform simple flat rate billing of water, stepped rated rate, time of use rating of electricity, and other metered services. Utilitybilling rates data from internet, telephone calls and electricity, creating more revenue and growth opportunities.

The solution provides a dashboard and monthly or quarterly reporting to help organizations understand how the business is performing. Users can get aged receivables, reports on revenue, collections, meter readings, customer reports, and more. Utilitybilling provides a cloud-based product including interface modules for QuickBooks and most AMR systems.

Prix

À partir de
99,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Mexique et 3 autres, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

anglais

Utilitybilling - Avis

Note globale
4.8/5
99% d'avis positifs
61
Excellent
10
Très bien
1
Moyen
0
Médiocre
0
Horrible
Elizabeth H.
Traduire avec Google Translate

Fantastic prgram

Publié le 25/08/2011
Provenance de l'avis : Capterra

I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming.

Avantages

After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down.

Inconvénients

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out. I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

Réponse de LMS

Penalty issue has been fixed, and are no longer removed from final bills. If the penalty was on the bill at the time of the final calculation, it remains there.

Note détaillée

Simplicité d'utilisation
Support client

Lanee' C.
Traduire avec Google Translate

Couldn't ask for a better program.

Publié le 23/07/2014
Provenance de l'avis : Capterra

Can't find a Utility program, for this price, that could Possibly be any better !!
As a non-profit company, we can not afford just any program. The WaterWorks program is everything I needed at a price we could afford. It is easy to use and even IF you can't find an answer to what your looking for, you can always call the 800 number. Terri and John are very friendly and knowledgeable . They have never failed to help me. A couple of times I've called and got the answering machine. They have ALWAYS called me back within the hour.
There are a couple of things that I wish the program could do, but it is not anything that can't be worked around. There are several safety screens included in the program to help with making sure that payments and reading are correct. There are also, many different reports that can be printed . The bottom line for me is that the WaterWorks program does everything I need it to do and when it comes time to read meters and get ready for the new billing, this program has given me 6 extra days to get my work done. FINALLY, I can do my job without so much stress !

Note détaillée

Simplicité d'utilisation
Support client

Roxanne G.
Traduire avec Google Translate

Just Love this Program

Publié le 27/08/2010
Provenance de l'avis : Capterra

Everyone should use it.

Avantages

This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :)

Inconvénients

Have not really found any cons. If i get stuck i will call Terri, and end up saying duh.

Note détaillée

Simplicité d'utilisation
Support client

Sharon L.
Traduire avec Google Translate

Excellent Water Billing Program

Publié le 16/10/2013
Provenance de l'avis : Capterra

We have been using this product since the mid-1990's and have been happy with it. It was simple to set up and learn. Any time there was an issue, help was only a mere email or phone call away with an immediate response and solution. Any suggestions that were made about improving the product or adding a report were taken into consideration during the next upgrade. By the way, email notifications are always sent out if there is an upgrade. I have talked with many locations that spent thousands of dollars on expensive, fancy software packages and were not happy with the outcome. I would recommend Waterworks to anyone with a water billing system - large or small. Great Product! Even Greater Customer Service!

Note détaillée

Simplicité d'utilisation
Support client

Michael W.
Traduire avec Google Translate

Waterworks software is significantly more user friendly than our pervious utility billing software

Publié le 23/03/2015
Provenance de l'avis : Capterra

As a small city we just could not justify the cost of high-priced municipal accounting software. We decided to adapt Quickbooks to our accounting needs, and we needed a utility billing software package that would interface with Quickbooks. Waterworks met this need and more. Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent. Our accounting staff could not be happier, and our auditor is pleased with the software's reporting capability as well.

Note détaillée

Simplicité d'utilisation
Support client

Utilitybilling - Prix

À partir de
99,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement

Cloud platform pricing:

Business: $99/month

Premium: $249/month

Custom: $5000/month

Utilitybilling - Fonctionnalités

  • API
  • Facturation
  • Gestion des flux de travail
  • Notifications automatiques
  • Rapports et statistiques

  • Analyse financière
  • Données en temps réel
  • Gestion de la comptabilité
  • Gestion de la conformité
  • Gestion des factures
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de tiers
  • Paiements électroniques
  • Prise en charge de plusieurs devises
  • Rapports personnalisables
  • Réceptions
  • Suivi des frais
  • Tableau de bord d'activités
  • Traitement des factures

Plus d'informations sur Utilitybilling

Utilitybilling - Principales fonctionnalités

  • Account management
  • Alerts / notifications
  • Bill run cycles
  • Bill run wizard
  • Bulk invoice generation
  • CRM
  • Customer management
  • Customer portal
  • Customizable templates
  • Email integration
  • Group manager
  • History tracking
  • Import data
  • Meter management
  • Metered billing
  • Move in / move out
  • Non-metered billing
  • One-off charges
  • Payments
  • Penalty / cut-off processing
  • Prepaid meters
  • Prepaid tokens
  • Rate management
  • Rate plans
  • Recurring charges
  • Reminders
  • Reports
  • SMTP Set-up
  • Service call management
  • User manager
  • Workflow management

Avantages

  • Utilitybilling helps reduce the number of calls to the call centre or help desk by enabling customers to view and pay bills online via the customer portal.

  • Template automated reminders and notices can be sent automatically to slow payers and customized to suit any style message.

  • HTML billing features offer a wide range of creative, high featured billing models complete with visual analytics and PDF invoices to send to customers.

  • Users can integrate multiple payment types such as PayPal and direct debit from AMEX, Visa, and Mastercard to quicken the process.

  • Utilitybilling provide custom mobile apps enabling users to collect and enter meter readings via iPhone or iPad, eliminating the need for expensive hand held readers.

  • Utilitybilling - FAQ

    Voici quelques-unes des questions fréquentes sur Utilitybilling.

    Q. Quels sont les types de licence disponibles pour Utilitybilling ?

    Types de licences disponibles pour Utilitybilling :

    À partir de: 99,00 $US/mois

    Type de licence: Gratuit, Abonnement

    version d'essai gratuite: Disponible

    Cloud platform pricing:

    Business: $99/month

    Premium: $249/month

    Custom: $5000/month

    Q. Quelles sont les principales fonctionnalités du logiciel Utilitybilling ?

    Fonctionnalités du logiciel Utilitybilling :

    • Account management
    • Alerts / notifications
    • Bill run cycles
    • Bill run wizard
    • Bulk invoice generation
    • CRM
    • Customer management
    • Customer portal
    • Customizable templates
    • Email integration
    • Group manager
    • History tracking
    • Import data
    • Meter management
    • Metered billing
    • Move in / move out
    • Non-metered billing
    • One-off charges
    • Payments
    • Penalty / cut-off processing
    • Prepaid meters
    • Prepaid tokens
    • Rate management
    • Rate plans
    • Recurring charges
    • Reminders
    • Reports
    • SMTP Set-up
    • Service call management
    • User manager
    • Workflow management

    Q. Qui utilise Utilitybilling ?

    Utilisateurs habituels du logiciel Utilitybilling :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Utilitybilling est-il disponible ?

    Langues dans lesquelles Utilitybilling est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Utilitybilling ?

    Types de licences disponibles pour Utilitybilling:

    Gratuit, Abonnement

    Q. Utilitybilling prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Utilitybilling :

    iPhone, iPad

    Q. Avec quelles applications Utilitybilling peut-il s'intégrer ?

    Applications s'intégrant à Utilitybilling :

    PayPal, QuickBooks

    Q. Quelles sont les ressources d'aide disponibles pour Utilitybilling ?

    Ressources d'aide disponibles pour Utilitybilling :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

    Logiciels équivalents

    Logiciels les + demandés