Commusoft

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

The ease of scheduling jobs for our engineers.
The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place.
We can then send out job reports and invoices from the Commusoft system straight to clients.

Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.

Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.

The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use.
it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

sometimes it does not always link to our accountancy software- we have to manually rest it