Bookwhen

Bookwhen

Système de réservation en ligne flexible pour les PME

4.8/5 (87 avis)

Bookwhen - Présentation

Bookwhen est un système de réservation en ligne flexible qui offre aux PME une plateforme centralisée et sécurisée à partir de laquelle organiser des cours, des leçons, des ateliers et des événements. En intégrant des listes d'attente, des formulaires de réservation personnalisés et un système de panier pour la réservation, ainsi que des codes de réduction et une assistance intégrée dans l'application, Bookwhen vise à fournir aux utilisateurs une solution de réservation et de planification en ligne à la fois simple et efficace.

Avec Bookwhen, les utilisateurs peuvent créer efficacement des formulaires de réservation personnalisés et des pages de programme en choisissant parmi une variété de champs, notamment des listes déroulantes et des validations. Pour améliorer le processus de réservation, Bookwhen permet de sélectionner plusieurs tickets, de générer différents types de tickets et de dresser des listes d'attente. De plus, les utilisateurs peuvent gérer des codes de réduction uniques, déterminer les autorisations utilisateurs, joindre des documents à des événements et envoyer des e-mails de rappel.

Bookwhen prend en charge des fonctions e-commerce avec PayPal, Stripe et WorldPay, permettant ainsi aux clients d'effectuer des paiements en ligne de manière pratique et sécurisée. De plus, Bookwhen permet une intégration plus poussée avec l'API Bookwhen Public qui sert à répertorier les événements et à prendre les réservations de manière productive. Pour améliorer l'expérience utilisateur de manière globale, Bookwhen fournit un design réactif pour les appareils mobiles, un flux de calendrier et un chat d'assistance via l'application.

Prix

À partir de
9,00 €/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Europe, Royaume-Uni

Langues

néerlandais, anglais, français, allemand, espagnol, suédois

Bookwhen - Avis

Note globale
4.8/5
100% d'avis positifs
70
Excellent
17
Très bien
0
Moyen
0
Médiocre
0
Horrible
Kimberlee P.
Traduire avec Google Translate

BOOKING SYSTEM EXCELLENCE

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/01/2017
Provenance de l'avis : Capterra

I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours as my brand, upload my company logo, attachments, feature social media buttons etc.
Bookwhen's own features even prompt me to gear my business in new ways: various ticket types offer the ability to sell to the customer in various avenues, without over-complicating things. Even when I wanted to offer a commission-based element to my business that they didn't already support, I approached the team to see if they would code something specifically to support my business needs and together we made it happen. This sort of service is second to none.
The best part is that anytime I've ever needed support (which is a lot) I can use the instant chat feature, email and even call the support team to get approachable service and considered help.
Within 2 years using Bookwhen my business had grown from a sole trader to a large limited company - without such a fluid booking ability for my customers this would have never been possible.
The subscription price is competitive and the features and service are top notch, I fully recommend Bookwhen.

Avantages

Its simple to understand, offers lots of features, its support team is always available.

Inconvénients

Nothing.

Réponse de Bookwhen

Thanks for the review, Kim! It's been so exciting watching Bounce go from strength to strength with bookwhen - you're scaling so fast now! A great partnership where you've really helped us with innovation on the software. All the best for 2017!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Claire C.
Traduire avec Google Translate

The perfect fit

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/01/2017
Provenance de l'avis : Capterra

I spent months trying to find the perfect booking system to meet my needs. There were many good products on offer, but nothing that gave me what exactly what I was looking for...there was always a compromise somewhere. I then found Bookwhen and it was a perfect fit. It has revolutionized the way we operate our business. It is user-friendly, very easy to navigate both backends and for our guests and it has a great design/layout which matched the look and feel of our website. Bookwhen also offers quick and professional support whenever you need. I was able to share feedback, so when the new system was introduced with the new improvements, I felt that my feedback was taken into account and that we had grown together! It really is a fantastic booking system, our business is running at 100% occupancy and I feel that this is partly due to the ease of online bookings. We will be going into our 5th year with Bookwhen and I cannot recommend it highly enough.

Avantages

Ease of use/very simple back end
User-friendly, clients find it easy to use and we have never had someone, not book due to the difficulty of the booking system.
Great design - Clean and neat
Does exactly what I need it to do
Excellent support

Inconvénients

Nothing
I think it has more features than I am making full use of!

Réponse de Bookwhen

It's always great working with you Claire - 5 years and still going strong! Hopefully you have some room free at some point this summer so we can visit your beautiful retreat!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Kelsey K.
Traduire avec Google Translate

Really flexible for a variety of businesses, useful for scheduling with different types of tickets

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/06/2017
Provenance de l'avis : Capterra

Super flexible. Schedule what you want, with the types of tickets you want, with the information you want without much fuss.

Avantages

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Réponse de Bookwhen

Thanks for the review, Kelsey. It's great to hear our flexibility was put to good use. I think this is one of the unique uses for the system we have! Here's to many more years of transporting pooches :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Nicola H.
Traduire avec Google Translate

Brilliant Bookwhen!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/06/2017
Provenance de l'avis : Capterra

Avantages

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Inconvénients

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Réponse de Bookwhen

Thanks for the amazing review, Nicola. Great to have a business such as yours on the system for many years - we couldn't do it without you! Yes - we always take feedback on board, keep it coming!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Clare C.
Traduire avec Google Translate

A great little booking tool and all for free!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/03/2018
Provenance de l'avis : Capterra

Helps us to stay organised when customers book in with us for webinars, consultations and online training sessions.

Avantages

It has a simple interface where you can customise your event(s) and take multiple bookings or limit to just one booking per customer.

We use it to allow customers to book in for online webinars, consultations and training sessions.

We don't need to take any payment so I haven't used that part of the service.

It must be simple to use, as I've never had to reach out to their support team or even online documentation - it's all pretty self explanatory once you've had a poke around to familiarise yourself first.

Inconvénients

It used to look a little dated but they recently got everyone on the old version to update to the new version (still free - yay) and it looks better now. It would be nice if you could customise the public facing page a little more, but for a free package, I'm not complaining!

Réponse de Bookwhen

Thanks for the review, Clare! Great that you're over on the new system now, hope you're enjoying it!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Recommandation utilisateur
9.6/10
Calculé à partir de 87 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Bookwhen - Prix

À partir de
9,00 €/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.9/5
Calculé à partir de 87 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Bookwhen - Fonctionnalités

  • API
  • Champs personnalisables
  • Gestion des calendriers
  • Intégration de tiers
  • Intégration des e-mails
  • Notifications automatiques
  • Rappels automatiques
  • Tableau de bord d'activités

  • Base de données de clients
  • Base de données de contacts
  • Importation et exportation de données
  • Intégration CRM
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
Fonctionnalités
4.6/5
Calculé à partir de 87 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Bookwhen - FAQ

Voici quelques-unes des questions fréquentes sur Bookwhen.

Q. Quels sont les types de licence disponibles pour Bookwhen ?

Types de licences disponibles pour Bookwhen :

À partir de: 9,00 €/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Bookwhen ?

Nous n'avons pas d'informations sur les fonctionnalités de Bookwhen.

Q. Qui utilise Bookwhen ?

Utilisateurs habituels du logiciel Bookwhen :

Auto-entrepreneurs, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues Bookwhen est-il disponible ?

Langues dans lesquelles Bookwhen est disponible :

néerlandais, anglais, français, allemand, espagnol, suédois

Q. Quels sont les types de licence disponibles pour Bookwhen ?

Types de licences disponibles pour Bookwhen:

Gratuit, Abonnement

Q. Bookwhen prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Bookwhen.

Q. Avec quelles applications Bookwhen peut-il s'intégrer ?

Applications s'intégrant à Bookwhen :

Google Analytics, PayPal, Stripe, Worldpay

Q. Quelles sont les ressources d'aide disponibles pour Bookwhen ?

Ressources d'aide disponibles pour Bookwhen :

FAQ, Base de connaissances, Support en ligne