Everhour

I use Everhour integrated with JIRA. New updates come through every few days making the product more wholistic in its purpose, seems like they're working through a well-prioritised list of features.
I'm quite excited to see new stuff being rolled out almost each week even though not all of them always apply to me. They respond very quickly to support requests and their help sections are quite informative.

I didn't have the option to import hours from my old tool into Everhour and had to / still have to do that manually for 10 people for 3 months so we could get all hours from start of the financial year into the system.
There is an option to set Client Budgets however they dont get pulled into the reports (yet) - waiting for this feature to come through soon :)
Would be good t be able to define multiple budget periods.
Eg: "xx" amount for initial implementation for a client from Jan-Feb, and then an on-going "yy" amount from March on wards .
This is currently a manageable issue, but i do need to go in and remember to change budgets etc manually.

I like the Asana integration. I use the application regularly to keep track of project timelines and estimates. Manage employee times and timesheets and know who's in and who's out. Tried about 4 other apps and this was the exact one I was looking for. Once I found it I stopped looking.

I sometimes get confused where some of the admin features live. Having the tabs in tabs I can get a bit lost finding what tab contains timesheets or reports.

Logging hours in Basecamp 2 works really well.
They've definitely taken the time to think it through and look at usability.
It's really handy to have the start/stop buttons next to each task.

And the idea of being able to automatically pass that through to account software is a good one.

Sadly the integration with Quickbooks doesn't work
Invoice numbers are emptied and delivery email address is also removed
So it's a real pain to have to find and manually assign the correct sequential invoice number and address.

It's easier to copy and past the times from Everhour into a new invoice in QB
- but then that really defeats the whole point of the software!

Having spoken to the support team, I couldn't get a timescale for a fix.
They agreed it was unreasonable to pay for software whilst waiting for it to be made usable - but didn't have any other suggestions.
Good software needs good support and that wasn't a great response.

I'd love to use this software, but just can't wait indefinitely without any indication of how long for bugs to be resolved and sadly, competitors, much like Everhour all want an annual commitment
So it'll be at least 12 months of using something else before I can even think about looking at Everhour - by which time whatever alternative solution I've chosen will be entrenched in my business and difficult to change.

Everhour is very easy to use, as a daily user and admin, I use it every day to track time, and weekly to generate billing reports and invoices. Everhour has been invaluable to accurately tracking and billing my time.

Only thing missing is a phone app, but the website works well enough on mobile that you don't really need it.