--- description: Freshchat : qu'en pensent les utilisateurs ? Lisez les avis sur Freshchat, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.fr/software/106095/freshchat Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/106095/freshchat?page=2) > Freshdesk Messaging (anciennement Freshchat) est un logiciel de messagerie moderne conçu pour aider les équipes de support client à communiquer avec les clients sur un site web, des réseaux sociaux ou une application mobile. > > Conclusion : 178 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 178 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 1 799,00 ₹ - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, assamais, bengali, bosniaque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, gallois, goudjarati, géorgien, hindi, hongrois, hébreu, indonésien, islandais, italien, japonais, kannada, khmer, letton, lituanien, malais, malayalam, marathi, norvégien, néerlandais, ourdou, pendjabi, polonais, portugais, roumain, russe, serbe, slovaque, slovène, suédois, tamoul, tchèque, thaï, turc, télougou, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Aide contextuelle - Alertes/Notifications - Analyses augmentées - Assistance à distance - Authentification unique - Autoresponders - Bot pré-configuré - CRM - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal - Conversations en temps réel - Customer Communication - Détection de la langue - Développement sans code ## Intégrations (18 au total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... et 3 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Logiciels similaires 1. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24232 reviews) 2. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1729 reviews) 3. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) ## Avis ### "FRESHCHAT REVIEW" — 5.0/5 > **Venkata Sai** | *29 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Freshchat is easy to understand, even for someone new to the platform. The interface is simple, and I was able to get familiar with its features without requiring extensive training. > > **Inconvénients**: Some of the advanced settings in Freshchat are not easy to understand initially. I feel that admins need some time and hands-on experience to become comfortable with configuring them. ----- ### "Freshchat review" — 4.0/5 > **Utilisateur vérifié** | *23 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Freshchat is quite useful, especially if you’re already part of Freshworks ecosystem. I like that conversations can be managed from one place, and the integrations make things easier when everything is set up properly. > > **Inconvénients**: The initial setup can take a bit of effort though, and some integrations takes time as they are bit complex ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2 mars 2021* | Institutions religieuses | Taux de recommandation : 5.0/10 > > **Avantages**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Inconvénients**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "New agents were comfortable using it much sooner than we expected" — 4.0/5 > **Prasad** | *29 juin 2026* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: When we rolled out Freshchat across our support team, the learning curve was surprisingly short. Even agents who had never worked with a live chat platform adapted within a couple of days. The conversation layout is straightforward, customer details are easy to access, and handling multiple chats doesn’t feel stressful. It helped us reduce onboarding time and allowed new hires to start contributing much faster. > > **Inconvénients**: The experience is smooth for day-to-day tasks, but once we started configuring advanced settings like routing rules and permissions, finding the right options wasn’t always intuitive. A more organized admin experience would make setup easier for growing teams. ----- ### "Review on freshchat" — 5.0/5 > **Deepanjali** | *27 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: The freshchat has good live chat and ai chat with a very good pricing, favorite part is the single inbox. > > **Inconvénients**: The lean features of freshchat are like a double edged knife, easy to use but the features are limited ----- Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/106095/freshchat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106095/freshchat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées