--- description: Freshchat : qu'en pensent les utilisateurs ? Lisez les avis sur Freshchat, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.fr/software/106095/freshchat Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/106095/freshchat?page=2) > Freshdesk Messaging (anciennement Freshchat) est un logiciel de messagerie moderne conçu pour aider les équipes de support client à communiquer avec les clients sur un site web, des réseaux sociaux ou une application mobile. > > Conclusion : 115 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 115 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 1 799,00 ₹ - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, espagnol, français, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Aide contextuelle - Alertes/Notifications - Analyses augmentées - Assistance à distance - Authentification unique - Automatisation des processus et flux de travail - Autoresponders - Bot pré-configuré - CRM - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal - Conversations en temps réel - Customer Communication - Détection de la langue ## Intégrations (17 au total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "Freshchat is like a dashcam for your business" — 5.0/5 > **Don** | *8 mai 2021* | Rédaction et correction | Taux de recommandation : 10.0/10 > > **Avantages**: I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site. > > **Inconvénients**: I think some browsers do have features that block some users. Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes. > > Love FreshChat. I think it seriously is like having a portal into your users desktop and they are actively on my pages. TOP TIP - dont set it up on homepage, set it up on inner pages of your site. ----- ### "Bring customer servie level to the next level" — 4.0/5 > **Muneeba** | *1 mars 2018* | Recherche | Taux de recommandation : 7.0/10 > > **Avantages**: I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business. > > **Inconvénients**: It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know\! ----- ### "You get what you pay for." — 3.0/5 > **Utilisateur vérifié** | *13 décembre 2018* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options. > > **Inconvénients**: Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there. ----- ### "A good chatting platform" — 4.0/5 > **Jatin** | *26 avril 2019* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos. > > **Inconvénients**: I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type. ----- ### "Easy to set up and easy to manage" — 5.0/5 > **Krishna** | *10 août 2018* | Services d'information | Taux de recommandation : 6.0/10 > > **Avantages**: All required options are available. Reports and dashboard features are good. > > **Inconvénients**: Sometimes the notifications do not pop up on time which makes the agents difficult to act faster. > > Good and easy to set up ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/106095/freshchat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106095/freshchat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées