--- description: Freshchat : qu'en pensent les utilisateurs ? Lisez les avis sur Freshchat, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.fr/software/106095/freshchat Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/106095/freshchat?page=2) > Freshdesk Messaging (anciennement Freshchat) est un logiciel de messagerie moderne conçu pour aider les équipes de support client à communiquer avec les clients sur un site web, des réseaux sociaux ou une application mobile. > > Conclusion : 152 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 152 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 1 799,00 ₹ - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, espagnol, français, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Aide contextuelle - Alertes/Notifications - Analyses augmentées - Assistance à distance - Authentification unique - Autoresponders - Bot pré-configuré - CRM - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal - Conversations en temps réel - Customer Communication - Détection de la langue - Développement sans code ## Intégrations (17 au total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Logiciels similaires 1. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3471 reviews) 2. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24195 reviews) 3. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *8 décembre 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **Inconvénients**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "Clean, Professional and Simple Set-up" — 4.0/5 > **Seth** | *22 janvier 2020* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone. > > **Inconvénients**: While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative. > > I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price. ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26 octobre 2020* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Inconvénients**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Automation saved our team hours every single week" — 4.0/5 > **Sakshi** | *29 juin 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: One of the biggest improvements we noticed after adopting Freshchat was how much repetitive work disappeared. Routine customer questions could be handled automatically, while more complex conversations reached the right agents without manual intervention. This allowed our support team to focus on solving actual customer problems instead of answering the same basic queries repeatedly. > > **Inconvénients**: The automation builder is capable, but creating more sophisticated workflows takes patience. As our support processes became more detailed, we found ourselves wishing for greater flexibility when defining complex conditions and exceptions. ----- ### "Live chat works absolutely great" — 5.0/5 > **Okado** | *19 septembre 2025* | Semi-conducteurs | Taux de recommandation : 10.0/10 > > **Avantages**: The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department. I easily respond even to non-english chats. > > **Inconvénients**: There is nothing I dislike about this product, so it works perfectly for me without any technical hassle. > > The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments. ----- Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/106095/freshchat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106095/freshchat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées