UpKeep est un système de GMAO (système de gestion de maintenance assistée par ordinateur) mobile (grâce à la technologie du Cloud) conçu pour être utilisé sur des appareils mobiles. Le système peut être utilisé dans divers secteurs : fabrication, construction, distribution, entreposage, services publics, hôtels, restaurants, industrie agroalimentaire, églises, éducation, etc. Le système permet aux utilisateurs de gérer la planification de la maintenance et les ordres de travail, grâce à des outils de création de bons de travail, à la hiérarchisation, à la capture des signatures, à l'annotation des images, à l'importation des données des actifs, à la gestion des stocks, à la lecture des codes-barres, au chat et à la collaboration, à la création de factures, etc.
UpKeep permet aux utilisateurs de créer des ordres de travail personnalisés à des fins multiples, telles que la création de listes de contrôle et la mesure des valeurs, en utilisant des modèles et des éléments de formulaire. Des fichiers, des images et des parties peuvent tous être ajoutés aux tâches et les utilisateurs peuvent hiérarchiser les ordres de travail en fonction de leur urgence. Il est possible de créer les bons de travail et les factures au format PDF et de les envoyer par e-mail ou de les imprimer. Les données des actifs peuvent être importées dans UpKeep à partir de fichiers existants et des codes-barres attribués aux pièces ou aux actifs, qu'il est possible d'analyser pour les ajouter dans les ordres de travail. Les utilisateurs ont la possibilité de créer des programmes récurrents pour la maintenance préventive et de réserver ou de programmer des parties individuelles à utiliser pour des ordres de travail spécifiques. Il est possible de gérer l'inventaire par emplacement et le suivi de l'historique des pièces permet aux utilisateurs de voir où chaque pièce a été utilisée.
UpKeep envoie automatiquement aux utilisateurs des notifications push et des alertes en temps réel pour les informer de toute mise à jour des tâches ou des problèmes avec l'équipement. Il est possible d'intégrer des capteurs pour activer la surveillance des actifs en temps réel et les utilisateurs peuvent créer des déclencheurs pour générer automatiquement des demandes de maintenance lorsque les conditions spécifiques sont atteintes. Plus de 50 types de capteurs différents sont pris en charge et les utilisateurs peuvent afficher des rapports détaillés à propos des données des capteurs, telles que l'humidité, l'inclinaison, la température, etc. UpKeep permet également aux utilisateurs de collaborer en temps réel grâce au chat intégré dans l'application, pour discuter des problèmes ou échanger sur les nouveautés et signaler les tâches terminées, les dépenses et tous les problèmes récurrents.
This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.
Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.
The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.
Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.
If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.
Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!
Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.
UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.
UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.
Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team!
Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .
The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.
The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.
Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!
The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.
Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.
I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.
The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.
The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.
The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..
Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these!
The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.
I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.
Thank you so much for taking the time to leave a review! Our strength is offering mobility so that you can take and process work wherever you go so we're so happy to hear that you love using the mobile application!
I'm sorry to hear that managing recurring work orders has proven a bit more challenging to manage. One cool trick that you or whoever is setting up Work Orders can do to cut down on future work orders down the line is using the "Schedule Based on Completion" toggle option when setting up recurring work! This is an awesome tool to ensure that the next work order will show up only when the first work order is complete! Check out the instructions here: https://www.onupkeep.com/customersupport/help-learning/work-orders/how-to-create-and-manage-preventative-maintenance-repeating-work-orders/
Again, thanks for leaving us a fantastic review! We really take and appreciate all feedback seriously.
Voici quelques-unes des questions fréquentes sur UpKeep.
Types de licences disponibles pour UpKeep :
À partir de: 29,00 $US/mois
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de UpKeep.
Utilisateurs habituels du logiciel UpKeep :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles UpKeep est disponible :
Types de licences disponibles pour UpKeep:
Appareils pris en charge par UpKeep :
Android, iPhone, iPad
Applications s'intégrant à UpKeep :
Magpie Property Management Software, Slack, Slack, Zapier
Ressources d'aide disponibles pour UpKeep :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo