Continuum is an IT management platform offering a fully integrated managed services solution that helps efficiently backup, maintain, monitor, and troubleshoot desktops, servers and other endpoints for small and medium-sized businesses. The platform includes solutions for remote monitoring and management (RMM), backup and disaster recovery (BDR), and mobile device management (MDM).
Continuum’s Remote Monitoring and Management module automates ticketing and alerting processes, filters out false positives and produces actionable tickets for when attention is truly needed. RMM features include IntelliMon alerting, SNMP monitoring, reporting, scripting, patch management, endpoint protection, and a client communicator. Continuum Network Operations Center (NOC) services work 'round the clock for proactive endpoint management, product and integration support, project-based work, and more.
Continuity247 Backup and Disaster Recovery provides users with a dedicated UK-based data center, that automatically replicates data across multiple networks to ensure true business continuity. The solution comes with a world-class NOC, over 700 engineers, as well as 24x7 monitoring and troubleshooting. Features include industry standard AES-256 encryption, granular scheduling of backup, self-service browsing and recovery, and more.
Continuum’s Mobile Device Management solution provides complete device management for clients conducting business on tablets and smartphones. Users can offer their clients true end-to-end management and proactive dynamic security, which enables them to use an iPhone, Android, or Windows device for robust BYOD options.
Overall, Continuity247 has been very helpful, although with the flaws in layout it can be challenging to find what you need. The competitive cost of the product makes it worth investigating as an RMM tool for MSP's.
The reporting tools, and the sandbox testing of patches has been extremely straightforward to configure, review, and find difficult computers that need extra attention. Also, some of the issues on servers have been identified and repaired by Continuum overnight before we are even aware the problem was identified.
The website layout is clunky and unorganized at times. They are caught between two different layouts so some screens use an old confusing layout that requires direct training before you can find some items. Other screens have been updated and have a more intuitive layout for easier navigation.
Their support is top-notch. We couldn't run our business without it!
We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement.
They are always adding new features to bring additional value to the platform.
Their outsourcing is definitely a major focus, bringing the "Tech Advantage" program and their 24/7 NOC for support you can start up with very low operating budget and support large environments very quickly.
Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.
The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. The antivirus feature is very easy to use and easy to push out to our computers.
The interface is very user friendly and has a ton of awesome features! Our favorite feature is the remote desktop interface. It is very simple to remote into a PC without having to have the remote user accept permissions like on other software such as Bomgar.
We didn't like that we had to update the software installer every 90 days. We keep an installer on one of our network drives and each time they release a new one, we would have to go back into the drive and update it.
We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time.
Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.
Reporting and remote access are really strong.
Sometimes the web interface is slower than I'd like. It's been improved quite a bit over the years, but could still use more.
Continuum has made it very easy for us to know whats going on with our endpoints. Alerts for hardware issues as well as software patching makes it easy to address issues before they get to be critical. Having the ability to remote into comptuers and support end users has been very beneficial as well.
We can manage our computers remotely. Continuum also takes a look at whats going on our systems and sends us alerts, such as low hard drive space and out of date software patches.
Lack of geolocation software for MIcrosoft Windows based machines.
Contact Continuum for detailed pricing information.
Voici quelques-unes des questions fréquentes sur Continuum.
Types de licences disponibles pour Continuum :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Contact Continuum for detailed pricing information.
Fonctionnalités du logiciel Continuum :
Utilisateurs habituels du logiciel Continuum :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Continuum est disponible :
Types de licences disponibles pour Continuum:
Nous n'avons pas d'informations sur les appareils pris en charge par Continuum.
Applications s'intégrant à Continuum :
Accelo, Accelo, Autotask, Autotask, Computicate PSA, ConnectWise Manage, IT Glue, PROMYS CRM Help Desk PSA, SolarWinds Passportal, Webroot®
Ressources d'aide disponibles pour Continuum :
Support en ligne, Support téléphonique