Continuum

Continuum

IT management platform for managed service providers

4.8/5 (21 avis)

Continuum - Présentation

Continuum is an IT management platform offering a fully integrated managed services solution that helps efficiently backup, maintain, monitor, and troubleshoot desktops, servers and other endpoints for small and medium-sized businesses. The platform includes solutions for remote monitoring and management (RMM), backup and disaster recovery (BDR), and mobile device management (MDM).

Continuum’s Remote Monitoring and Management module automates ticketing and alerting processes, filters out false positives and produces actionable tickets for when attention is truly needed. RMM features include IntelliMon alerting, SNMP monitoring, reporting, scripting, patch management, endpoint protection, and a client communicator. Continuum Network Operations Center (NOC) services work 'round the clock for proactive endpoint management, product and integration support, project-based work, and more.

Continuity247 Backup and Disaster Recovery provides users with a dedicated UK-based data center, that automatically replicates data across multiple networks to ensure true business continuity. The solution comes with a world-class NOC, over 700 engineers, as well as 24x7 monitoring and troubleshooting. Features include industry standard AES-256 encryption, granular scheduling of backup, self-service browsing and recovery, and more.

Continuum’s Mobile Device Management solution provides complete device management for clients conducting business on tablets and smartphones. Users can offer their clients true end-to-end management and proactive dynamic security, which enables them to use an iPhone, Android, or Windows device for robust BYOD options.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Continuum - Avis

Note globale
4.8/5
100% d'avis positifs
16
Excellent
5
Très bien
0
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

A good RMM for the price

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/10/2018
Provenance de l'avis : Capterra

Overall, Continuity247 has been very helpful, although with the flaws in layout it can be challenging to find what you need. The competitive cost of the product makes it worth investigating as an RMM tool for MSP's.

Avantages

The reporting tools, and the sandbox testing of patches has been extremely straightforward to configure, review, and find difficult computers that need extra attention. Also, some of the issues on servers have been identified and repaired by Continuum overnight before we are even aware the problem was identified.

Inconvénients

The website layout is clunky and unorganized at times. They are caught between two different layouts so some screens use an old confusing layout that requires direct training before you can find some items. Other screens have been updated and have a more intuitive layout for easier navigation.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Garry A.
Traduire avec Google Translate

Phenomenal product with amazing support backing it.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/12/2017
Provenance de l'avis : Capterra

Their support is top-notch. We couldn't run our business without it!

Avantages

We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement.
They are always adding new features to bring additional value to the platform.
Their outsourcing is definitely a major focus, bringing the "Tech Advantage" program and their 24/7 NOC for support you can start up with very low operating budget and support large environments very quickly.

Inconvénients

Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Grace J.
Traduire avec Google Translate

#1 in Remote Desktop

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/08/2018
Provenance de l'avis : Capterra

The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. The antivirus feature is very easy to use and easy to push out to our computers.

Avantages

The interface is very user friendly and has a ton of awesome features! Our favorite feature is the remote desktop interface. It is very simple to remote into a PC without having to have the remote user accept permissions like on other software such as Bomgar.

Inconvénients

We didn't like that we had to update the software installer every 90 days. We keep an installer on one of our network drives and each time they release a new one, we would have to go back into the drive and update it.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Ben N.
Traduire avec Google Translate

Long time user

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/10/2016
Provenance de l'avis : Capterra

We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time.

Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.

Avantages

Reporting and remote access are really strong.

Inconvénients

Sometimes the web interface is slower than I'd like. It's been improved quite a bit over the years, but could still use more.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Managed Services made easy!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/08/2018
Provenance de l'avis : Capterra

Continuum has made it very easy for us to know whats going on with our endpoints. Alerts for hardware issues as well as software patching makes it easy to address issues before they get to be critical. Having the ability to remote into comptuers and support end users has been very beneficial as well.

Avantages

We can manage our computers remotely. Continuum also takes a look at whats going on our systems and sends us alerts, such as low hard drive space and out of date software patches.

Inconvénients

Lack of geolocation software for MIcrosoft Windows based machines.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Continuum - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact Continuum for detailed pricing information.

Continuum - Fonctionnalités

  • API
  • Alertes et remontée des problèmes
  • Intégration de tiers
  • Monitoring
  • Rapports en temps réel
  • Surveillance en temps réel
  • Sécurité SSL

  • Audit
  • Contrôle d'accès
  • Données en temps réel
  • Gestion des flux de travail
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration des applications
  • Notifications automatiques
  • Outils de collaboration
  • Projections
  • Rapports et statistiques
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Continuum

Continuum - Principales fonctionnalités

  • 24x7 monitoring and trouble shooting
  • AES-256 encryption
  • Actionable tickets
  • Alerts / escalation
  • Application security
  • Automated scheduling
  • Automated ticketing and alerting
  • Automatic backup
  • Automatic data replication
  • Backup and disaster recovery
  • Backup log
  • Chat
  • Client communicator
  • Communication management
  • Continuous backup
  • Continuum Network Operations Center (NOC)
  • Data recovery
  • Data replication
  • Disaster recovery
  • Disaster recovery testing and full DR support
  • Employee management
  • Endpoint protection
  • Event logs
  • Event logs
  • Filter out false positives
  • Fully-managed
  • Granular scheduling of backup
  • Help desk integration
  • IP address monitoring
  • IT asset management
  • IT asset tracking
  • Integrate with hardware vendors
  • Issue management
  • Issue resolution
  • Issue tracking
  • Knowledge management
  • Mobile alerts
  • Mobile device management
  • Mobile integration
  • Monitoring
  • Network availability monitoring
  • Patch management
  • Patching
  • Performance reports
  • Prioritizing
  • Real time analytics
  • Real time monitoring
  • Real time reporting
  • Remote control
  • Remote monitoring
  • Remote monitoring and management (RMM)
  • Retention policies
  • Retention policy
  • Risk alerts
  • Router / switch monitoring
  • SSL security
  • Scripting
  • Self service portal
  • Self-service file and folder browsing
  • Self-service virtualization of individual machines
  • Server monitoring
  • Server performance
  • Software testing
  • Status reporting
  • Support ticket tracking
  • Testing management
  • Third party integration
  • Ticket management
  • Trouble ticketing
  • User activity monitoring
  • Website security

Avantages

  • Continuum's ItelliMon monitoring feature includes pre-configured alerts to identify and diagnose critical issues immediately.

  • A team of 650+ NOC technicians help free up teams from routine tasks and help reduce the overhead needed to offer 24x7 monitoring.

  • MSPs can auto-generate email reports to demonstrate to their clients that data has been backed up successfully, ensuring their data is safe and accessible.

  • The MDM solution is fully integrated into the Continuum platform, allowing for quick and agile configuration and deployment across mobile devices.

  • Continuum's business continuity and IT management software allows organizations to integrate with the hardware vendors that best suit their clients’ needs.

  • Continuum - FAQ

    Voici quelques-unes des questions fréquentes sur Continuum.

    Q. Quels sont les types de licence disponibles pour Continuum ?

    Types de licences disponibles pour Continuum :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Contact Continuum for detailed pricing information.

    Q. Quelles sont les principales fonctionnalités du logiciel Continuum ?

    Fonctionnalités du logiciel Continuum :

    • 24x7 monitoring and trouble shooting
    • AES-256 encryption
    • Actionable tickets
    • Alerts / escalation
    • Application security
    • Automated scheduling
    • Automated ticketing and alerting
    • Automatic backup
    • Automatic data replication
    • Backup and disaster recovery
    • Backup log
    • Chat
    • Client communicator
    • Communication management
    • Continuous backup
    • Continuum Network Operations Center (NOC)
    • Data recovery
    • Data replication
    • Disaster recovery
    • Disaster recovery testing and full DR support
    • Employee management
    • Endpoint protection
    • Event logs
    • Event logs
    • Filter out false positives
    • Fully-managed
    • Granular scheduling of backup
    • Help desk integration
    • IP address monitoring
    • IT asset management
    • IT asset tracking
    • Integrate with hardware vendors
    • Issue management
    • Issue resolution
    • Issue tracking
    • Knowledge management
    • Mobile alerts
    • Mobile device management
    • Mobile integration
    • Monitoring
    • Network availability monitoring
    • Patch management
    • Patching
    • Performance reports
    • Prioritizing
    • Real time analytics
    • Real time monitoring
    • Real time reporting
    • Remote control
    • Remote monitoring
    • Remote monitoring and management (RMM)
    • Retention policies
    • Retention policy
    • Risk alerts
    • Router / switch monitoring
    • SSL security
    • Scripting
    • Self service portal
    • Self-service file and folder browsing
    • Self-service virtualization of individual machines
    • Server monitoring
    • Server performance
    • Software testing
    • Status reporting
    • Support ticket tracking
    • Testing management
    • Third party integration
    • Ticket management
    • Trouble ticketing
    • User activity monitoring
    • Website security

    Q. Qui utilise Continuum ?

    Utilisateurs habituels du logiciel Continuum :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Continuum est-il disponible ?

    Langues dans lesquelles Continuum est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Continuum ?

    Types de licences disponibles pour Continuum:

    Abonnement

    Q. Continuum prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Continuum.

    Q. Avec quelles applications Continuum peut-il s'intégrer ?

    Applications s'intégrant à Continuum :

    Accelo, Accelo, Autotask, Autotask, Computicate PSA, ConnectWise Manage, IT Glue, PROMYS CRM Help Desk PSA, SolarWinds Passportal, Webroot®

    Q. Quelles sont les ressources d'aide disponibles pour Continuum ?

    Ressources d'aide disponibles pour Continuum :

    Support en ligne, Support téléphonique