Microsoft Teams

Avantages

The integration with Sharepoint and Office 365 tools is really awesome, works very well, and also you can create and built-in Apps from Power Plataform inside your Teams's Group, and do not forget that you have all the Office 365 Apps to integrate within your groups (the number of the Apps will vary depending on your signature).

Inconvénients

I believe that the price is not so good to medium/small companies, that probably will use a less professional tool, or a freeware with limitations.

Avantages

Microsoft Teams is a very good easy to use a duplicate and changed version of Skype. Microsoft Teams can be used to do a number of different things that Skype cannot do.

Microsoft Teams on the good side can do a number of different things from starting a conversation to set reminders for groups or teams. Microsoft Teams can share files with anyone in your team with ease, and it does get deeper than that. Teams also do more than the usual chat software, like personalizing the software so it can fit your experience. If you have a full Office 365 package you will experience full Office 365 including tools such as Planner, Word, Powerpoint, Excel, Power BI. Teams has both Android and iOS apps that you can use to communicate with your colleagues with your smartphone.

Inconvénients

But then again, Teams can get confusing. Uploading a file can be easy, but then again file structure can be complicated and can frustrate users (it frustrated me). Microsoft tries and makes it easy to use by separating the main features into categories like Chat, Teams, and Files to separate apps on the sidebar. This again over-confuses users (like it did to me) as everyone prefers it to be in one app like it was on Skype. It has compatibility issues, I have installed and used Teams in my MacBook but OneDrive synchronizing has stoped I have no idea on this issue.

Avantages

My organization ( if they are well trained) are always available for a call.
Mobile or Desktop, Cloud or web. Not need to be bothered by the downloads and install, Teams allows for meeting to take place in any location, with Web, Mobile or Desktop.
I love the fact you can transfer and I once used the CC -close caption - but seem to have been disabled.
Teams allow you to share with external guest ( persons) for meeting, but it is not straight forwards as one expects

Inconvénients

Great tool, good clarity but sharing a meeting with an external client, It is sometimes troubling and not clear as other platform.
It is also a bit difficult for regular user to ensure that meeting are secured when the link is shared.
Anyone with a link for a meeting seem to be able to join the meeting. The only barrier is a good host who sits and allows users to enter, as the notification will pop up.
Most small meeting don't have dedicated host and small offices are left unaware of this leaving teams as an open meeting - for anyone who has the link.
Wish they just had a simple interface for external meeting, I know about the live, but that is complicated for the regular user and causes frustration.
Otherwise it is good tools for users

Avantages

Integration with the rest of the MS ecosystem is the biggest thing Teams has going for it. It allows easy chat/calls from Outlook and the like.

The support was pretty good, as it should be from a multi billion dollar company, and usually found the problem eventually.

Inconvénients

As with all Office 365 software, it always seems like adding new features comes before bug fixes. We used the calling feature as our office phone system, and rarely a week went by without something not working right. The most common issue was when you tried to pick up the call, it just wouldn't, or if it did, you couldn't hear the other side. They may or may not have been able to hear you, so we ended up having to tell the customer, who we didn't know if they could hear us, that we were going to transfer them to another agent. Once transferred it was usually fine, and we were able to transfer them back to the first rep. Very annoying.

Other issues had to do with settings seemingly randomly changing. After spending hours on the phone with their support running Powershell commands, we would often discover a setting that was supposed to be set one way, but had somehow changed overnight. No one was in there mucking around all the time, but settings still changed.

Then there was the random crashes.

Avantages

I am still within my first week of learning about this, as it will be replacing Skype for Business and just came out to our company, but there are a lot of neat features! It took me a bit to figure out how to connect to an "external" contact, but now that it's figured out, it is a very easy way to communicate with anybody. I also love that if a contact does not have the app, they do not have to download anything! They can just connect via the web and it's as easy as clicking "connect via web." You can then video chat, share presentations, type, etc. I know there are many other features too, including recording presentations, saving notes, changing backgrounds, sharing screen control, etc. You can also save and create groups for easily scheduling calendar invites for a whole group without knowing all the individual names. It connects right to Office so no extra emails needed. I'm sure there is much more, but many pros to start with!

Inconvénients

There is almost too much to look at to find what you're looking for. For example, I had to change a setting, but could not find my settings. Even within "help" there were so many different icons it was difficult to find. It also took a bit to make my first video chat with a group, as there were so many icons available to select from. The cons so far are just coming with learning a new program and software.