CAKE

Solution logicielle de POS (point de vente) en ligne pour les restaurants

4,6 /5 (335 avis) Donnez votre avis !

CAKE - Présentation

Description du logiciel CAKE

CAKE, de Sysco, a conçu son système de point de vente pour répondre aux exigences du secteur de la restauration traditionnelle et rapide. C'est un système simple, intuitif et économique.

Gérez facilement les heures de pointe des services de restauration rapide avec des OrderPads qui contrôlent le flux de trafic. Ces commandes rapides et exactes permettent aux clients de s'asseoir, manger et recevoir l'addition plus rapidement, tout en profitant d'un service de qualité supérieure. Les écrans tournés vers les clients leur permettent de payer, donner des pourboires et signer, tout en laissant les employés œuvrer à leurs propres tâches.

Mettez à niveau votre service de restauration rapide pour prendre des commandes et des paiements à la table avec des OrderPads mobiles qui envoient instantanément des informations exactes en cuisine. Optimisez votre système de POS (caisse) de restaurant avec des profils de gestion client riches et des mises à jour automatiques de l'occupation des tables pour vos hôtes. Personnalisez les menus à la volée pour favoriser des associations inédites et garantissez la fraîcheur des ingrédients grâce au suivi d'inventaire automatisé.

CAKE vous facilite la tâche, à bas prix.

CAKE - Présentation

Prix

À partir de
69,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

CAKE - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Media

84594
84863
84864
17261
17263
17259
17265
584320
CAKE video CAKE video Capture d'écran pour CAKE : Access a comprehensive selection of reporting options including peak hour summaries Capture d'écran pour CAKE : Guest Manager reporting options include analytics for spotting wait time trends etc. Capture d'écran pour CAKE : A dual-POS customer touch display means more customer privacy while employees stay hard at work. Capture d'écran pour CAKE : Quickly process payments tableside. Capture d'écran pour CAKE : Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants. Capture d'écran pour CAKE : Quickly process payments tableside. Capture d'écran pour CAKE : Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more. Capture d'écran pour CAKE : Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.

CAKE - Avis

Note globale
4,6
/
5
Excellent
252

Très bien
51

Moyen
16

Médiocre
7

Mauvais
9

Rapport qualité-prix
4,5
Fonctionnalités
4,4
Simplicité d'utilisation
4,7
Support client
4,6
90% des utilisateurs recommandent cette application
Allison S.

Review of CAKE

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)


Traduire avec Google Translate
Tammy C.

CAKE, WOW!!!!!!

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]


Traduire avec Google Translate
Matthew S.

CAKE customer for life

Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.


Traduire avec Google Translate
Dennis H.

Not ready for Prime Time. Crashes when you need it most.

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.


Traduire avec Google Translate
Kristin S.

Value, Function, and Top Notch Customer Service

We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint.


Traduire avec Google Translate
Allison S.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire en français

Review of CAKE

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/06/2020
Provenance de l'avis : Capterra

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Avantages

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Inconvénients

I don't like the new update. I feel the original version is easier to use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tammy C.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire en français

CAKE, WOW!!!!!!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 30/04/2020
Provenance de l'avis : Capterra

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Avantages

When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Inconvénients

There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Matthew S.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire en français

CAKE customer for life

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/06/2020
Provenance de l'avis : Capterra

Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.

Avantages

It is by far the most user-friendly POS system on the market for restaurants. You can teach someone in literally 10 minutes how to use it.

Inconvénients

I would like more of an integration with online ordering / delivery service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Dennis H.
Traduire en français

Not ready for Prime Time. Crashes when you need it most.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 28/08/2017
Provenance de l'avis : Capterra

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Avantages

Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Inconvénients

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Traduire en français

Réponse de CAKE from Sysco

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Kristin S.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire en français

Value, Function, and Top Notch Customer Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/04/2020
Provenance de l'avis : Capterra

We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint.

Avantages

We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits!

Inconvénients

We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours.

Traduire en français

Réponse de CAKE from Sysco

Thank you Kristin for the detailed review about your experience with CAKE Point of Sale and being a customer since 2016! We're excited to hear that you've had such a great experience so far and we'll definitely forward your suggestions to our product team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,3/10
Basé sur 335 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

CAKE - Prix

CAKE - Prix

À partir de
69,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 335 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

CAKE - Fonctionnalités

CAKE - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4,4/5
Basé sur 335 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

CAKE - FAQ

CAKE - FAQ

Voici quelques-unes des questions fréquentes sur CAKE.

Q. Quels sont les types de licence disponibles pour CAKE ?

Types de licences disponibles pour CAKE :

À partir de: 69,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel CAKE ?

Nous n'avons pas d'informations sur les fonctionnalités de CAKE.

Q. Qui utilise CAKE ?

Utilisateurs habituels du logiciel CAKE :

PME, Entreprises de taille moyenne

Q. Dans quelles langues CAKE est-il disponible ?

Langues dans lesquelles CAKE est disponible :

anglais

Q. Quels sont les types de licence disponibles pour CAKE ?

Types de licences disponibles pour CAKE:

Licence unique, Abonnement

Q. CAKE prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par CAKE.

Q. Avec quelles applications CAKE peut-il s'intégrer ?

Applications s'intégrant à CAKE :

7Shifts, CAKE, CAKE Guest Manager, Marketo Engage, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource

Q. Quelles sont les ressources d'aide disponibles pour CAKE ?

Ressources d'aide disponibles pour CAKE :

Support en ligne, Support téléphonique, FAQ, Forum, Base de connaissances, Tutoriels vidéo