CAKE

CAKE

Online Point of Sale (POS) software solution for restaurants

4.6/5 (302 avis)

CAKE - Présentation

Description du logiciel CAKE

CAKE, from Sysco, built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.

Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.

Upgrade your FSR to take orders and payments tableside with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.

CAKE makes it easy and at a fraction of the cost.

CAKE - Présentation

Prix

À partir de
138,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%


CAKE - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour CAKE :
Capture d'écran pour CAKE : Capture d'écran pour CAKE : A dual-POS customer touch display means more customer privacy while employees stay hard at work. Capture d'écran pour CAKE : Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants. Capture d'écran pour CAKE : Quickly process payments tableside. Capture d'écran pour CAKE : Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance. Capture d'écran pour CAKE : CAKE Reports optimized for viewing across desktop, laptop and mobile devices Capture d'écran pour CAKE : Access a comprehensive selection of reporting options including peak hour summaries Capture d'écran pour CAKE : Guest Manager reporting options include analytics for spotting wait time trends etc.

CAKE - Avis

Note globale
4.6
/
5 302 avis
Excellent
224

Très bien
49

Moyen
13

Médiocre
7

Mauvais
9

Rapport qualité-prix
4.5
Fonctionnalités
4.4
Simplicité d'utilisation
4.7
Support client
4.6
90% des utilisateurs recommandent cette application
Mark S.

Cake has made a big difference in running my bagel shops. I have more time to focus on my...


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Bridget B.

Bowen's Tavern

We are very happy with CAKE, it saves me time bookkeeping, helps with inventory and is easy for our employees. The support is wonderful and I can not say enough how nice it is to use CAKE payments for credit card processing and have everything under one system with easy to use reports!


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John L.

Cake promises undelivered

While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.


Traduire avec Google Translate
Minnie I.

YOU NEED THIS FOR YOUR BUSINESS!

Purchase and set up were easy. Friendly and supportive Cake team members walked me thru the process. And I could call with questions. It's very easy to set up and change your pos menu. Easy to add and delete staff members. And the reports are easy to pull and very helpful!


Traduire avec Google Translate
Debbie H.

I have tried for a year to get this running

We bought this system last year. At first with little business, we had some success, then one of the monitors broke down. They kindly sent out a new one right away. But then as we got busier, the POS system would crash daily. We had five registers and had to turn 2 off all the time. We were told it was our internet. We closed for the season. When we reopened we changed internet providers. It still crashed. We ran new wire. It still crashed. We bought a new modem. It still crashed. We ordered a new cradle point. It crashed again and this past week it has not been syncing which has resulted in problems with payroll. I have emailed. My managers and I have made numerous phone calls. Most of the workers have been nice but now I believe they are avoiding us because they don't know what is wrong. Lately, some of have been rude. They are not helping us figure it out. Meanwhile thousands of dollars has been wasted on this nonfunctioning system. I have tried to be positive about it the whole year as my managers are ready to throw the system out the window. It leads to frustration, loss of money from paying companies and now problems with payroll. It is easy to use when it works. It looks good. But what does that matter when it is a daily problem and I can only use two or three of the registers? I have had three other restaurants ask me about the system in the past two weeks. I had to tell them the truth. Don't buy it.


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Mark S.
Traduire avec Google Translate

Cake has made a big difference in running my bagel shops. I have more time to focus on my customers.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 26/10/2017
Provenance de l'avis : Capterra

Avantages

We were using a cash register before and I had looked at a number of different computerized options. When they brought this to me, it really looked like a great solution for us and has proven to be just that. Paperwork is much easier. Before it was all manual. I'd get the daily paperwork and have to enter it to have any idea of what we were doing so I'd have to spend a lot of time on that. It's basically 10% of the time it used to take which has freed me up tremendously to do more important things. In terms of keeping track of finances and hourly wages it has been a big improvement. I have two locations and now I'm able to keep track of both whether I'm there or not. On my day off I can keep track of what's going on remotely, which I definitely do check on many times every day. We don't have any big problems at all, and I just really love the system.

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Réponse de CAKE from Sysco

Thank you Mark for an excellent review of CAKE Point of Sale! We're thrilled to hear you've had such an overwhelmingly positive experience and that CAKE POS saves you time, money, and worry in managing your restaurant. We hope both locations of Island Bagel Co. continue to perform better when served with CAKE.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Bridget B.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Bowen's Tavern

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/01/2020
Provenance de l'avis : Capterra

We are very happy with CAKE, it saves me time bookkeeping, helps with inventory and is easy for our employees. The support is wonderful and I can not say enough how nice it is to use CAKE payments for credit card processing and have everything under one system with easy to use reports!

Avantages

The thing that I like the most is being able to connect to the POS with my computer or phone. It makes life as an owner easier, I can make buttons for items or change prices even if I am not at the tavern. Also being able to pull reports up on my computer is much better than working only with the close cash slip. The support is wonderful, I always get an answer to my question or the help I need. It is just so easy to use that even employees who have never used a POS can learn to use it easily and fairly quickly.

Inconvénients

There are only a few features that we would change such as, if you set hours for happy hour, after it is over, items cannot be cashed out if they are already on an open order so you would have to have everyone pay as you go or cash out before a certain time. The other feature that doesn't really work for our tavern is that if a refund is performed, the whole amount doesn't show as a refund, part does and the other part is refunded on the employee's tips. We would love to see the ability to close cash and assign drawers from the website as well. Other than that, we are totally happy with this system!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

John L.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Cake promises undelivered

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/09/2019
Provenance de l'avis : Capterra

While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.

Avantages

The product was recommended by Sysco. The cost and the features explained was the selling point.

Inconvénients

There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.

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Réponse de CAKE from Sysco

Hi John, thank you for taking some time to leave a candid review.

First off, thank you for acknowledging our ease of use by giving us a 5-star on it.

With that said, we would like to apologize for the inconvenience that the delayed deposit caused.

We understand that running multiple restaurants can be stressful enough. Our intention is to make life easier for our operators.

As for your concerns in regard to labor control, we have and are making concerted efforts to push features that would be beneficial to our operators. In our 6.28.1 release, we added the feature to prevent early clock-ins from breaks.

university.cake.net/s/article/What-s-New-in-6-28-1-0

Although we do not have overtime alerts, we are able to allow automatic clock-out times.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Minnie I.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

YOU NEED THIS FOR YOUR BUSINESS!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/02/2020
Provenance de l'avis : Capterra

Purchase and set up were easy. Friendly and supportive Cake team members walked me thru the process. And I could call with questions. It's very easy to set up and change your pos menu. Easy to add and delete staff members. And the reports are easy to pull and very helpful!

Avantages

How easy it was to use. Once you learn to put in one item the rest just flows. If you change something its very easy to remove. Easy to set up and remove employees.

Inconvénients

I liked everything about this system. It was easy to use. Great customer service team behind this product!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Debbie H.
Secteur d'activité: Restaurants
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

I have tried for a year to get this running

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/04/2017
Provenance de l'avis : Capterra

We bought this system last year. At first with little business, we had some success, then one of the monitors broke down. They kindly sent out a new one right away. But then as we got busier, the POS system would crash daily. We had five registers and had to turn 2 off all the time. We were told it was our internet. We closed for the season. When we reopened we changed internet providers. It still crashed. We ran new wire. It still crashed. We bought a new modem. It still crashed. We ordered a new cradle point. It crashed again and this past week it has not been syncing which has resulted in problems with payroll. I have emailed. My managers and I have made numerous phone calls. Most of the workers have been nice but now I believe they are avoiding us because they don't know what is wrong. Lately, some of have been rude. They are not helping us figure it out. Meanwhile thousands of dollars has been wasted on this nonfunctioning system. I have tried to be positive about it the whole year as my managers are ready to throw the system out the window. It leads to frustration, loss of money from paying companies and now problems with payroll. It is easy to use when it works. It looks good. But what does that matter when it is a daily problem and I can only use two or three of the registers? I have had three other restaurants ask me about the system in the past two weeks. I had to tell them the truth. Don't buy it.

Avantages

Clean, sleek, easy to use, has great written instructions, workers were very friendly when we first had problems last year

Inconvénients

It doesn't work. The system shuts down. It doesn't sync. The declared tips and the credit card tips could function much better. In order to make sure everyone has clocked out is more difficult than it should be.

Traduire avec Google Translate

Réponse de CAKE, a Sysco Company

CAKE is never happy when our service doesn't meet our customer's expectations. CAKE works diligently with our partners to create solutions that make it easy for restaurants like yours to succeed.

We appreciate your honest feedback, our goal is always to provide great customer service in all situations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
9.4/10
Basé sur 302 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

CAKE - Prix

CAKE - Prix

À partir de
138,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%

Rapport qualité-prix
4.5/5
Basé sur 302 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

CAKE - Fonctionnalités

CAKE - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rappels
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4.4/5
Basé sur 302 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur CAKE

Plus d'informations sur CAKE

CAKE - Principales fonctionnalités

  • Accept Apple Pay, Android Pay, and Paypal Order Ahead
  • Automate your inventory
  • Automatic notifications
  • Capture reservations
  • Customer trend analytics
  • Gift card management
  • Line Busting
  • Offer online discount codes
  • Online ordering
  • Online restaurant booking
  • POS
  • POS integration
  • Pulse technology pro-actively monitors terminals
  • QuickBooks integration
  • Real-time updates
  • Separate checks
  • Split checks
  • Table management
  • Table management features
  • Tableside Ordering and Payment
  • Third party integrations
  • Tips management

Avantages

  • CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.

  • Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.

  • CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.

  • Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.

  • Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.
  • CAKE - FAQ

    CAKE - FAQ

    Voici quelques-unes des questions fréquentes sur CAKE.

    Q. Quels sont les types de licence disponibles pour CAKE ?

    Types de licences disponibles pour CAKE :

    À partir de: 138,00 $US/mois

    Type de licence: Licence unique, Abonnement

    Essai gratuit: Non disponible

    CAKE Point of Sale: as low as $138 per month CAKE Guest Manager: $199 Activation fee, $79 per month Payment processing: flat 2.5%

    Q. Quelles sont les principales fonctionnalités du logiciel CAKE ?

    Fonctionnalités du logiciel CAKE :

    • Accept Apple Pay, Android Pay, and Paypal Order Ahead
    • Automate your inventory
    • Automatic notifications
    • Capture reservations
    • Customer trend analytics
    • Gift card management
    • Line Busting
    • Offer online discount codes
    • Online ordering
    • Online restaurant booking
    • POS
    • POS integration
    • Pulse technology pro-actively monitors terminals
    • QuickBooks integration
    • Real-time updates
    • Separate checks
    • Split checks
    • Table management
    • Table management features
    • Tableside Ordering and Payment
    • Third party integrations
    • Tips management

    Q. Qui utilise CAKE ?

    Utilisateurs habituels du logiciel CAKE :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues CAKE est-il disponible ?

    Langues dans lesquelles CAKE est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour CAKE ?

    Types de licences disponibles pour CAKE:

    Licence unique, Abonnement

    Q. CAKE prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par CAKE.

    Q. Avec quelles applications CAKE peut-il s'intégrer ?

    Applications s'intégrant à CAKE :

    7Shifts, CAKE Guest Manager, Marketo, PayPal, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource

    Q. Quelles sont les ressources d'aide disponibles pour CAKE ?

    Ressources d'aide disponibles pour CAKE :

    FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo