CAKE

Solution logicielle de POS (point de vente) en ligne pour les restaurants

4,6 /5 (372 avis) Donnez votre avis !

CAKE - Présentation

Description du logiciel CAKE

CAKE, de Sysco, a conçu son système de point de vente pour répondre aux exigences du secteur de la restauration traditionnelle et rapide. C'est un système simple, intuitif et économique.

Gérez facilement les heures de pointe des services de restauration rapide avec des OrderPads qui contrôlent le flux de trafic. Ces commandes rapides et exactes permettent aux clients de s'asseoir, manger et recevoir l'addition plus rapidement, tout en profitant d'un service de qualité supérieure. Les écrans tournés vers les clients leur permettent de payer, donner des pourboires et signer, tout en laissant les employés œuvrer à leurs propres tâches.

Mettez à niveau votre service de restauration rapide pour prendre des commandes et des paiements à la table avec des OrderPads mobiles qui envoient instantanément des informations exactes en cuisine. Optimisez votre système de POS (caisse) de restaurant avec des profils de gestion client riches et des mises à jour automatiques de l'occupation des tables pour vos hôtes. Personnalisez les menus à la volée pour favoriser des associations inédites et garantissez la fraîcheur des ingrédients grâce au suivi d'inventaire automatisé.

CAKE vous facilite la tâche, à bas prix.

CAKE - Présentation

Prix

À partir de
69,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

CAKE - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Médias

A dual-POS customer touch display means more customer privacy while employees stay hard at work.
A dual-POS customer touch display means more customer privacy while employees stay hard at work.
Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants.
Quickly process payments tableside.
Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more.
Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.
Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more.
Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.
Vidéo de CAKE Vidéo de CAKE Capture d'écran pour CAKE : A dual-POS customer touch display means more customer privacy while employees stay hard at work. Capture d'écran pour CAKE : A dual-POS customer touch display means more customer privacy while employees stay hard at work. Capture d'écran pour CAKE : Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants. Capture d'écran pour CAKE : Quickly process payments tableside. Capture d'écran pour CAKE : Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more. Capture d'écran pour CAKE : Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance. Capture d'écran pour CAKE : Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more. Capture d'écran pour CAKE : Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance. Capture d'écran pour CAKE :

CAKE - Avis

Note globale
4,6
/
5
Excellent
282

Très bien
58

Moyen
16

Médiocre
7

Mauvais
9

Rapport qualité-prix
4,6
Fonctionnalités
4,4
Simplicité d'utilisation
4,7
Support client
4,6
91% des utilisateurs recommandent cette application
Allison S.

Review of CAKE

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)


Traduire avec Google Translate
Tammy C.

CAKE, WOW!!!!!!

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]


Traduire avec Google Translate
Lynn R.

POS

Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it.


Traduire avec Google Translate
Dennis H.

Not ready for Prime Time. Crashes when you need it most.

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.


Traduire avec Google Translate
Matthew D.

questions answered

i liked it


Traduire avec Google Translate
Allison S.
Secteur d'activité: Restaurants
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Review of CAKE

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/06/2020
Provenance de l'avis : Capterra

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Avantages

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Inconvénients

I don't like the new update. I feel the original version is easier to use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tammy C.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

CAKE, WOW!!!!!!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 30/04/2020
Provenance de l'avis : Capterra

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Avantages

When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Inconvénients

There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Lynn R.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

POS

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/01/2021
Provenance de l'avis : Capterra

Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it.

Avantages

Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business.

Inconvénients

I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Dennis H.
Traduire en français
Traduire en français

Not ready for Prime Time. Crashes when you need it most.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 28/08/2017
Provenance de l'avis : Capterra

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Avantages

Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Inconvénients

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Traduire en français

Réponse de CAKE from Sysco

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Matthew D.
Secteur d'activité: Restaurants
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

questions answered

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/10/2020
Provenance de l'avis : Capterra

i liked it

Avantages

it has alot of features
and is quick to learn. user friendly and good customer support

Inconvénients

little expensive compared to other POS software

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9,3/10
Basé sur 372 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

CAKE - Prix

CAKE - Prix

À partir de
69,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 372 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

CAKE - Fonctionnalités

CAKE - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
4,4/5
Basé sur 372 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

CAKE - FAQ

CAKE - FAQ

Voici quelques-unes des questions fréquentes sur CAKE.

Q. Quels sont les types de licence disponibles pour CAKE ?

Types de licences disponibles pour CAKE :

À partir de: 69,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel CAKE ?

Nous n'avons pas d'informations sur les fonctionnalités de CAKE.

Q. Qui utilise CAKE ?

Utilisateurs habituels du logiciel CAKE :

PME, Entreprises de taille moyenne

Q. Dans quelles langues CAKE est-il disponible ?

Langues dans lesquelles CAKE est disponible :

anglais

Q. CAKE prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par CAKE.

Q. Avec quelles applications CAKE peut-il s'intégrer ?

Applications s'intégrant à CAKE :

7shifts, CAKE, CAKE Guest Manager, Marketo Engage, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource

Q. Quelles sont les ressources d'aide disponibles pour CAKE ?

Ressources d'aide disponibles pour CAKE :

Support en ligne, Support téléphonique, FAQ, Forum, Base de connaissances, Tutoriels vidéo