CAKE
Solution logicielle de POS (point de vente) en ligne pour les restaurants
4,6 /5 (352 avis) Donnez votre avis !CAKE - Présentation
Description du logiciel CAKE
CAKE, de Sysco, a conçu son système de point de vente pour répondre aux exigences du secteur de la restauration traditionnelle et rapide. C'est un système simple, intuitif et économique.
Gérez facilement les heures de pointe des services de restauration rapide avec des OrderPads qui contrôlent le flux de trafic. Ces commandes rapides et exactes permettent aux clients de s'asseoir, manger et recevoir l'addition plus rapidement, tout en profitant d'un service de qualité supérieure. Les écrans tournés vers les clients leur permettent de payer, donner des pourboires et signer, tout en laissant les employés œuvrer à leurs propres tâches.
Mettez à niveau votre service de restauration rapide pour prendre des commandes et des paiements à la table avec des OrderPads mobiles qui envoient instantanément des informations exactes en cuisine. Optimisez votre système de POS (caisse) de restaurant avec des profils de gestion client riches et des mises à jour automatiques de l'occupation des tables pour vos hôtes. Personnalisez les menus à la volée pour favoriser des associations inédites et garantissez la fraîcheur des ingrédients grâce au suivi d'inventaire automatisé.
CAKE vous facilite la tâche, à bas prix.
CAKE - Présentation
Prix
Types de licence
CAKE - Fonctionnalités
Médias
CAKE - Avis
CAKE - Avis
Review of CAKE
I enjoy that there is 24/7 customer support with any issues. (love the new text feature)
CAKE, WOW!!!!!!
24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]
questions answered
i liked it
Not ready for Prime Time. Crashes when you need it most.
I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.
CAKE customer for life
Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Review of CAKE
Avantages
I like that I can access it anywhere remotely to make changes, add menu items, and view sales.
Inconvénients
I don't like the new update. I feel the original version is easier to use.
CAKE, WOW!!!!!!
24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]
Avantages
When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.
Inconvénients
There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.
questions answered
i liked it
Avantages
it has alot of features
and is quick to learn. user friendly and good customer support
Inconvénients
little expensive compared to other POS software
Not ready for Prime Time. Crashes when you need it most.
I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.
Avantages
Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.
Inconvénients
It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.
Réponse de CAKE from Sysco
Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.
CAKE customer for life
Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.
Avantages
It is by far the most user-friendly POS system on the market for restaurants. You can teach someone in literally 10 minutes how to use it.
Inconvénients
I would like more of an integration with online ordering / delivery service.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
CAKE - Prix
CAKE - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
CAKE - Fonctionnalités
CAKE - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
CAKE - FAQ
CAKE - FAQ
Voici quelques-unes des questions fréquentes sur CAKE.
Q. Quels sont les types de licence disponibles pour CAKE ?
Types de licences disponibles pour CAKE :
À partir de: 69,00 $US/mois
Type de licence: Licence unique, Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel CAKE ?
Nous n'avons pas d'informations sur les fonctionnalités de CAKE.
Q. Qui utilise CAKE ?
Utilisateurs habituels du logiciel CAKE :
PME, Entreprises de taille moyenne
Q. Dans quelles langues CAKE est-il disponible ?
Langues dans lesquelles CAKE est disponible :
anglais
Q. Quels sont les types de licence disponibles pour CAKE ?
Types de licences disponibles pour CAKE:
Licence unique, Abonnement
Q. CAKE prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par CAKE.
Q. Avec quelles applications CAKE peut-il s'intégrer ?
Applications s'intégrant à CAKE :
7shifts, CAKE, CAKE Guest Manager, Marketo Engage, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource
Q. Quelles sont les ressources d'aide disponibles pour CAKE ?
Ressources d'aide disponibles pour CAKE :
Support en ligne, Support téléphonique, FAQ, Forum, Base de connaissances, Tutoriels vidéo
I enjoy that there is 24/7 customer support with any issues. (love the new text feature)