Salsa CRM - Prix, fonctionnalités, avis et comparateur de logiciels

Salsa CRM

Cloud-based donor management & engagement software

4.2/5 (212 avis)

Salsa CRM - Présentation

Salsa is the world's first supporter engagement platform. By unifying online supporter engagement and constituent relationship management software in one integrated toolkit, nonprofit have all the online and offline tools they need to engage communities, raise funds, rally supporters, and change the world. Salsa empowers nonprofits to target and segment rich supporter profiles, connect online and offline with relevant messages, convert supporter interest into action with online forms, and optimize outreach with built-in best practices. With access to these powerful tools plus award-winning customer support, nonprofits across the world are boosting staff efficiency, deepening supporter relationships, and accelerating fundraising growth.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Salsa CRM - Avis

Note globale
4.2/5
84% d'avis positifs
104
Excellent
74
Très bien
22
Moyen
8
Médiocre
4
Horrible
Traduire avec Google Translate

SALSA is THE best!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/11/2018
Provenance de l'avis : Capterra

I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they jumped through hoops and turned somersaults to make me happy and get me the training I needed. I even got a call from the President of the company to talk about what I was experiencing and to make sure I was getting what I needed. I can’t imagine any other company with a “the customer comes first” culture that reaches all the way to the top.

No matter what I come up with that I want to do, I find that there’s a way to do it in SALSA (except around the donations!). I would recommend this product to anyone and everyone without reservations!

Avantages

Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them.

Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best.

Inconvénients

I'm not as fond of their donation processing partner. For example, if a donor wants to increase their giving amount you have to cancel their old donation and they have to go in and create a whole new donation.

Some of their training material leaves a lot out, but the responsiveness of their support team more than makes up for that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Salsa gets it done, but only if you have the staff to make it work

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/11/2016
Provenance de l'avis : SoftwareAdvice

My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of.

Avantages

*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud).
*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem.
*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create.
*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on.
*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa.

Inconvénients

*The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN.
*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff...
*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'.
*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved.
*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself.
*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end...

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
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Easy to use, quick and reliable reports, constantly adding elements to make the experience better.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/06/2017
Provenance de l'avis : Capterra

Tracking donors easily, easily sending out communication.

Avantages

What I like most about Salsa Labs is the ease of use. Although as the administrator I am in the database daily, everyone on my team can easily find what they need and update donor profiles, and find out information about donors. The robust queries is also huge for me. The fact that I can easily segment out multiple layers of donors makes my job much easier. So far there has not been an output that I am looking for that I can not get through Salsa queries. The integrated emails and unlimited donation pages are also wonderful and have reduced the number of platforms we have to use.

Inconvénients

I do wish there was a little bit more integration between the CRM and the Engage side of the systems. Currently if I send out an email blast it does not add a note or activity to the donor's profile on the CRM side saying this was sent. Currently I have to add them to a group and then add a note to their profile. There are a couple of other little items that are more wish list items rather than items I have to have in a CRM. Also, the customer support, although they are always helpful, it is sometimes hard to get ahold of them. Emails usually take a good 3-7 days to answer (sometimes mores) and if I call I am on hold for a good 15-30 min sometimes. It is nice that I can call anytime, but frustrating that it can take awhile to get ahold of anyone.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Salsa has the right ingredients

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/11/2016
Provenance de l'avis : Capterra

I've used Salsa Labs CRM for over 6 years now, and I am able to say they are a perfect fit for my organization and others that are medium to small grassroots groups. With features to support online fundraising, email blasts, email campaigns, social media integration, and event ticketing - on top of providing supporter tracking database abilities- SALSA is exactly what I need. On top of that, the SALSA support team is outstanding. They are knowledgeable, quick to respond, personable and patient. And they always solve my puzzles! I completely recommend SALSA for CRM platform users out there.

Avantages

Options for all my needs: CRM database, online fundraising, email blasts and campaigns, event ticketing and more. Easy to learn and use. Intuitive programming and nice visually.

Inconvénients

No 'auto save'. I am constantly 'saving' information so I don't lose my drafted email language or fundraising appeals because they have not installed an 'auto save' feature as of yet.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Salsa is the best software for the money

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 03/11/2017
Provenance de l'avis : SoftwareAdvice

Ilona and Andrew on were great at walking us through the process. It is always cumbersome when starting a new CRM solution, but between them and Joe, our onboarding specialist, the people at Salsa were great. We're still getting use to all the available tools, but have found great benefit in everything so far!

Avantages

Lots of tools (Email, Events, P2P, Social Media, etc.) Great options for communicating to donors and receiving donations. A lot of customization for marketing and accounting.

Inconvénients

Merging the two solutions (Engage and the CRM) has proven clunky, but the team is committed to fixing any issues.

Réponse de Dan

Thanks for your review, Derek. Salsa CRM and Salsa Engage have a built-in two-way integration that syncs all standard and custom fields between the two, pushes online supporter activity data into Salsa CRM and enables you to build groups in Salsa CRM and push them to Salsa Engage for online engagement. Also, be sure to check out Salsa Scholars, the interactive eLearning platform that contains instructor led training courses that will help you learn all the ins and outs and maximize the software. Specifically, there is a course on the Salsa CRM and Salsa Engage integration. Let us know if you're still having trouble and we can help you sort it out!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Salsa CRM - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Salsa CRM - Fonctionnalités

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Contrôle d'accès
  • Gestion de la communication
  • Gestion des subventions
  • Intégration des e-mails
  • Intégration mobile
  • Paiements électroniques
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités
  • Traitement des cartes de crédit

  • Gestion des présences
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable

Plus d'informations sur Salsa CRM

Salsa CRM - Principales fonctionnalités

  • Ad hoc reporting
  • Built-in segments
  • Campaign management
  • Custom fields
  • Custom segments
  • Data deduplication
  • Donation history tracking
  • Donation receipts
  • Donor database
  • Donor profiles
  • Donor relationships
  • In-kind donations
  • List creation & segmentation
  • Matching donations
  • Meeting notes recording
  • Pledge management
  • RFM (recency, frequency, monetary) analysis
  • Recurring donations
  • Role-based access restrictions
  • Seasonal address tracking

Avantages

  • Pre-built constituent segments include new subscribers, petition signees, major donors, and more, with users able to configure each segment to suit their specific needs.

  • RFM (recency, frequency, monetary) analysis can be carried out using the built-in query wizard to identify donors based on the most recent donation, donation frequency, or total donation amounts, and use this to target cultivation efforts.

  • An unlimited number of custom fields can be created to track constituent details, such as anniversary dates, pets’ names, or sponsorship level, and use these to run queries, segment lists, and personalize mailings.

  • Donor histories can be tracked, with all transactions recorded, including pledges, event payments, and recurring donations, and the option to tie each donation to a specific campaign, appeal, or fund.

  • Meeting notes can be added from any device, and queries can be run to search for specific words or phrases within notes.

  • Salsa CRM - FAQ

    Voici quelques-unes des questions fréquentes sur Salsa CRM.

    Q. Quels sont les types de licence disponibles pour Salsa CRM ?

    Types de licences disponibles pour Salsa CRM :

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Q. Quelles sont les principales fonctionnalités du logiciel Salsa CRM ?

    Fonctionnalités du logiciel Salsa CRM :

    • Ad hoc reporting
    • Built-in segments
    • Campaign management
    • Custom fields
    • Custom segments
    • Data deduplication
    • Donation history tracking
    • Donation receipts
    • Donor database
    • Donor profiles
    • Donor relationships
    • In-kind donations
    • List creation & segmentation
    • Matching donations
    • Meeting notes recording
    • Pledge management
    • RFM (recency, frequency, monetary) analysis
    • Recurring donations
    • Role-based access restrictions
    • Seasonal address tracking

    Q. Qui utilise Salsa CRM ?

    Utilisateurs habituels du logiciel Salsa CRM :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Salsa CRM est-il disponible ?

    Langues dans lesquelles Salsa CRM est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Salsa CRM ?

    Types de licences disponibles pour Salsa CRM:

    Abonnement

    Q. Salsa CRM prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Salsa CRM.

    Q. Avec quelles applications Salsa CRM peut-il s'intégrer ?

    Applications s'intégrant à Salsa CRM :

    Facebook

    Q. Quelles sont les ressources d'aide disponibles pour Salsa CRM ?

    Ressources d'aide disponibles pour Salsa CRM :

    Base de connaissances, Support en ligne, Support téléphonique