SimplyBook.me

SimplyBook.me

SimplyBook.me - Logiciel de réservation

4.6/5 (653 avis)

SimplyBook.me - Présentation

Simplybook.me est un logiciel de réservation pour toutes les industries du service. Il vous suffit de vous inscrire et d'accepter des réservations en ligne avec le planificateur SimplyBook.me. D'ailleurs, en quelques minutes seulement, vous aurez votre propre site de réservation et pourrez accepter des rendez-vous via votre calendrier en ligne sur votre propre page de réservation. Si vous avez déjà un site web, vous pouvez facilement ajouter un bouton de réservation ou à votre fanpage Facebook avec l'aide du logiciel de réservation SimplyBook.me.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (simplifié), néerlandais, anglais, français, allemand et 7 autres, japonais, coréen, portugais, russe, espagnol, taïwanais, turc

SimplyBook.me - Avis

Note globale
4.6/5
93% d'avis positifs
433
Excellent
175
Très bien
29
Moyen
10
Médiocre
6
Horrible
Mel L.
Traduire avec Google Translate

Health Practice Perspective

Logiciel utilisé tous les jours pendant Version d’essai gratuite
Publié le 20/06/2019
Provenance de l'avis : Capterra

Overall is grt. Quick responses from customer services.

For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Avantages

Incredible amount of features for the $.
HIPAA compliance / encryption
SOAP notes
Versatility
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option

Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Inconvénients

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas:

SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option.

Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment.

It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt.

A mobile app for clients to manage appts & take video calls would be excellent.

I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Robert T.
Traduire avec Google Translate

"Years ahead of it's time thanks to an ingenious underlying database design."

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 12/04/2019
Provenance de l'avis : Capterra

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.

Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.

Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Avantages

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST!

Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Inconvénients

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet!

"Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines.

"Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Réponse de SimplyBook.me

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Patrick P.
Traduire avec Google Translate

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2018
Provenance de l'avis : Capterra

Eliminates me having to spend time booking appointments manually.

Avantages

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Inconvénients

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not.

I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already.

In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select.

2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Réponse de Simplybook.me

Dear Patrick,

Thank you so much for taking the time to give us your review, we appreciate it greatly!

With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time.

Best of regards
The SimplyBook.me team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Angie G.
Traduire avec Google Translate

The site is simple to set up and you can instantly take bookings and love the Book Now link

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 02/12/2017
Provenance de l'avis : Capterra

Avantages

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Inconvénients

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Réponse de Simplybook.me

Dear Angie

I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously!

We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon.

With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working.

At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon.

Thanks again for input and have a great day!
All the best
The SimplyBook.me team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Marsha K.
Traduire avec Google Translate

Great program with amazing customer service!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/12/2016
Provenance de l'avis : Capterra

We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Avantages

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Inconvénients

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Réponse de Simplybook.me

Dear Marsha,

Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :)

Happy Holidays!
The SimplyBook.me team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Recommandation utilisateur
8.9/10
Calculé à partir de 653 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

SimplyBook.me - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.5/5
Calculé à partir de 653 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

SimplyBook.me - Fonctionnalités

  • API
  • Champs personnalisables
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Rapports et statistiques

  • Audit
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des stocks
  • Monitoring
  • Piste d'audit
  • Rapports en temps réel
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.4/5
Calculé à partir de 653 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur SimplyBook.me

SimplyBook.me - Principales fonctionnalités

Avantages

Accepter des réservations, gérer les rendez-vous et les emplois du temps des employés en ligne. Vous aurez votre propre site de réservation et pourrez accepter des rendez-vous via votre calendrier en ligne sur votre propre page de réservation. Le site sera accessible sur les portables aussi et vous pouvez accepter les paiments au meme temps.

SimplyBook.me - FAQ

Voici quelques-unes des questions fréquentes sur SimplyBook.me.

Q. Quels sont les types de licence disponibles pour SimplyBook.me ?

Types de licences disponibles pour SimplyBook.me :

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel SimplyBook.me ?

Nous n'avons pas d'informations sur les fonctionnalités de SimplyBook.me.

Q. Qui utilise SimplyBook.me ?

Utilisateurs habituels du logiciel SimplyBook.me :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues SimplyBook.me est-il disponible ?

Langues dans lesquelles SimplyBook.me est disponible :

chinois (simplifié), néerlandais, anglais, français, allemand, japonais, coréen, portugais, russe, espagnol, taïwanais, turc

Q. Quels sont les types de licence disponibles pour SimplyBook.me ?

Types de licences disponibles pour SimplyBook.me:

Gratuit, Abonnement

Q. SimplyBook.me prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par SimplyBook.me.

Q. Avec quelles applications SimplyBook.me peut-il s'intégrer ?

Applications s'intégrant à SimplyBook.me :

Authorize.net, Braintree, Google Analytics, Joomla, LeadsBridge, PayPal, QuickMail.io, Stripe, Telogis Fleet, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour SimplyBook.me ?

Ressources d'aide disponibles pour SimplyBook.me :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo