SimplyBook.me

SimplyBook.me

SimplyBook.me - Logiciel de réservation

4.6/5 (697 avis)

SimplyBook.me - Présentation

Simplybook.me est un logiciel de réservation pour toutes les industries du service. Il vous suffit de vous inscrire et d'accepter des réservations en ligne avec le planificateur SimplyBook.me. D'ailleurs, en quelques minutes seulement, vous aurez votre propre site de réservation et pourrez accepter des rendez-vous via votre calendrier en ligne sur votre propre page de réservation. Si vous avez déjà un site web, vous pouvez facilement ajouter un bouton de réservation ou à votre fanpage Facebook avec l'aide du logiciel de réservation SimplyBook.me.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (simplifié), néerlandais, anglais, français, allemand et 7 autres, japonais, coréen, portugais, russe, espagnol, taïwanais, turc

SimplyBook.me - Avis

Note globale
4.6/5
93% d'avis positifs
462
Excellent
187
Très bien
31
Moyen
10
Médiocre
7
Mauvais
Jean-sebastien V.

Pas possible de voir le montant de taxes facturées!!!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/11/2019
Provenance de l'avis : Capterra

Avantages

Simple a configurer. Beaucoup de fonctionnalitées.

Inconvénients

Il n'est pas possible d'isoler le montant de taxes facturées dans les rapports. Impossible de savoir combien de taxes on doit remettre au gouvernement! Le service à la clientèle s'en fou complètement et m'a envoyé promener. Ce ne sont pas tout les produits qui son taxables pour notre cas et donc nous ne pouvons pas simplement recalculer les taxes sur le total vendu taxes incluses... C'est une fonction qui devrait venir avec tout système de facturation de pouvoir isoler les taxes facturées. Très décevant.

Réponse de SimplyBook.me

Dear Jean -Sebastian

I am very sorry to hear that our support did not address your concerns regarding the tax amount in reports. We totally agree with you that this should be part of our reports and I have now created this as a task for the developers and it will be ready in only a few days.

Hopefully that will change your mind. If there is anything other that you would like to address, please send me an email directly.

All the best
Rut, from the SimplyBook.me team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Becky D.
Traduire avec Google Translate

Great features but the recent price increases have stung a bit!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/09/2019
Provenance de l'avis : Capterra

Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Avantages

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Inconvénients

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Traduire avec Google Translate

Réponse de SimplyBook.me

Dear Becky

Thank you so much for taking the time to leave us your feedback, we truly appreciate it.

Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.

We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.

All the best
The SimplyBook.me team

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Mel L.
Traduire avec Google Translate

Health Practice Perspective

Logiciel utilisé tous les jours pendant Version d’essai gratuite
Publié le 20/06/2019
Provenance de l'avis : Capterra

Overall is grt. Quick responses from customer services.

For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Avantages

Incredible amount of features for the $.
HIPAA compliance / encryption
SOAP notes
Versatility
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option

Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Inconvénients

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas:

SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option.

Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment.

It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt.

A mobile app for clients to manage appts & take video calls would be excellent.

I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Traduire avec Google Translate

Réponse de SimplyBook.me

Dear Mel

Thank you so much for your constructive feedback, we appreciate it enormously!

First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out.

With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that.

The automatic cc payment at place, will also be implemented later, but can not promise any date on that.

Thanks again for your valuable feedback
All the best
The SimplyBook.me team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Robert T.
Traduire avec Google Translate

"Years ahead of it's time thanks to an ingenious underlying database design."

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 12/04/2019
Provenance de l'avis : Capterra

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.

Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.

Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Avantages

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST!

Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Inconvénients

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet!

"Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines.

"Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Traduire avec Google Translate

Réponse de SimplyBook.me

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Patrick P.
Traduire avec Google Translate

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2018
Provenance de l'avis : Capterra

Eliminates me having to spend time booking appointments manually.

Avantages

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Inconvénients

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not.

I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already.

In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select.

2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Traduire avec Google Translate

Réponse de Simplybook.me

Dear Patrick,

Thank you so much for taking the time to give us your review, we appreciate it greatly!

With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time.

Best of regards
The SimplyBook.me team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

SimplyBook.me - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

SimplyBook.me - Fonctionnalités

  • API
  • Champs personnalisables
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Rapports et statistiques

  • Audit
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des stocks
  • Monitoring
  • Piste d'audit
  • Rapports en temps réel
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur SimplyBook.me

SimplyBook.me - Principales fonctionnalités

Avantages

Accepter des réservations, gérer les rendez-vous et les emplois du temps des employés en ligne. Vous aurez votre propre site de réservation et pourrez accepter des rendez-vous via votre calendrier en ligne sur votre propre page de réservation. Le site sera accessible sur les portables aussi et vous pouvez accepter les paiments au meme temps.

SimplyBook.me - FAQ

Voici quelques-unes des questions fréquentes sur SimplyBook.me.

Q. Quels sont les types de licence disponibles pour SimplyBook.me ?

Types de licences disponibles pour SimplyBook.me :

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel SimplyBook.me ?

Nous n'avons pas d'informations sur les fonctionnalités de SimplyBook.me.

Q. Qui utilise SimplyBook.me ?

Utilisateurs habituels du logiciel SimplyBook.me :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues SimplyBook.me est-il disponible ?

Langues dans lesquelles SimplyBook.me est disponible :

chinois (simplifié), néerlandais, anglais, français, allemand, japonais, coréen, portugais, russe, espagnol, taïwanais, turc

Q. Quels sont les types de licence disponibles pour SimplyBook.me ?

Types de licences disponibles pour SimplyBook.me:

Gratuit, Abonnement

Q. SimplyBook.me prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par SimplyBook.me.

Q. Avec quelles applications SimplyBook.me peut-il s'intégrer ?

Applications s'intégrant à SimplyBook.me :

Authorize.net, Google Analytics, Joomla, LeadsBridge, PayPal, QuickMail.io, SITE123, Stripe, Telogis Fleet, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour SimplyBook.me ?

Ressources d'aide disponibles pour SimplyBook.me :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo

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