Frederick - Prix, fonctionnalités, avis et comparateur de logiciels

Frederick

Automated marketing software for appointment-based business

4.7/5 (67 avis)

Frederick - Présentation

Frederick is an automated marketing solution suited to a broad range of appointment-based businesses, spanning beauty salons, health club and even auto repair shops. Designed to maximize time, fill vacant bookings and ultimately drive revenue, Frederick analyses a customer base to understand booking and service habits before scanning appointment calendars and marketing those vacancies most effectively. Fill last minute openings quickly, drive more visits on typically slow days and issue customizable special promotions tailored to individual customers. Remind established clients to book again or convince those still undecided, while promoting membership offers via targeted drip campaigns that inspire loyalty.

Frederick also enables businesses to capitalize on favorable customer experience, with features for driving word of mouth. Gather customer feedback after each visit, inviting satisfied clients to post public reviews or submit private evaluations for improving service performance. The software also supports Net Promoter Score (NPS), conducting automatic surveys via the most appropriate channels, while posting SEO-ready online reviews to Yelp, Facebook, Google+ and more.

Prix

À partir de
$99/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Frederick - Avis

Note globale
4.7/5
94% d'avis positifs
52
Excellent
11
Très bien
2
Moyen
2
Médiocre
0
Horrible
Traduire avec Google Translate

Best Value For My Business Needs!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/07/2016
Provenance de l'avis : Capterra

My clients love using Frederick to schedule their appointments with me. It's easy for them to use, and they also like the text reminder feature, especially. They also like to receive reminders to book their appointments again, as not all of my clients can book an appointment at checkout because they're busy and have varying schedules. I also enjoy the feature because there are times when I don't have time to schedule their next appointment because another client is waiting.

Avantages

Ease of use and the options with the smart marketing. I can control what things are sent out and turn them on and off at will.

Inconvénients

Sometimes the text reminders don't work. When someone posts a review, they are unable to change it later if they want to, without assistance from customer service.

Réponse de Frederick

Hi Lancer,

Thank you for your review. It's great to hear that both you and your clients are loving the Frederick Platform. We look forward to helping you continue to grow your business.

Re: text messages not working, if you are ever experiencing issues with this, please reach out to support: https://support.hirefrederick.com/hc/en-us

Thank you!
Aly

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Winning back lost customers!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/07/2016
Provenance de l'avis : Capterra

We are in the Automotive business and we have been using Frederick for over a year. Once you get it all set up, it just does it's thing. Someone else said, "set it and forget it" and it is really true. Also, if we want to send out something like a mid-week special at the last minute, it takes me about 5 minutes to get it done. Very easy to use.

More importantly, in the last 6 months, we have had 5 customers return to see us from a Frederick "lost customer" email and the average ticket is $964.40! Not only is the customer spending money, but we also have another opportunity to WOW that customer and keep them coming back.

Avantages

You can use the parts of the program that work for you and turn off items that you don't want to use.
The lost customer portion of the program is really working for us.
The reporting section has lots of information.

Inconvénients

Frederick won't allow you to send out an email to everyone at once, like if you had a big announcement that you wanted all your customers to receive at the same time. I do hear that they are working on incorporating this feature into the program.

Réponse de Frederick

Hi Jackie,

Wow - thank you for the incredible review! It makes us so happy to hear that Frederick is helping Precision Auto with customer retention and ROI. And yes you are right, regarding sending an email to all clients at one time - this feature will be released very shortly! Stay tuned :)

Thank you,
Aly

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Fredrick keeps my current clients coming back!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/02/2017
Provenance de l'avis : Capterra

The idea of Fredrick is very interesting. If we were to pay a person to do the work this software does they would charge no less than the 13/hr at least, Fredrick only charges 149/month and It's constantly on and targeting different customers for the services they like. It keeps reminding them to come to our business. I know other business owners who have a marketer or try to do this work themselves but that would cost more time and money. My favorite feature is the "feedback reviews", it helps us know how we are doing internally and we are doing good, so it's nice to hear how happy our customers feel. Lastly, Fredrick has its own extensions so they track who calls and clicks because of Fredrick emails and texts and it's a large amount of the people we see each day. Even if they're not interested in the offer they still had a reminder of our business and made them call or want to come by.

Avantages

Reviews
Reminders
Extension trackers
Smart marketing
Doesn't bother my customers

Inconvénients

You can't create your own campaign with pictures I wish they had a tab that looked like picmonkey.com and you can create a promotional postcard and then click promote and it would text/email to everyone.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

We love it!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 02/09/2016
Provenance de l'avis : Capterra

I have been looking into Frederick for over a year now & have just recently activated it. We have been thrilled with it's performance so far! Our rep, Robert was great with helping us set up everything up. We have had great response from our clients so far & have recovered many clients who had not been in for a long time. Frederick is easy to use, pleasing to the eye & the reports are great! We love the net promoter part & are getting great reviews from our clients which we are putting up on our website & using in our marketing. The fact that the discount automatically applies & that there is a note on the appointment so you can see it is a Frederick booking really helps our desk staff. If you are looking for a boost to your business or realize that we all have to get in front of people more & more now days, this is the product for you! I highly Frederick, it's great!

Avantages

The fact that the system is "smart" is amazing! It's very cool how Frederick learns what people respond to, trys a lesser discount before offering your set max discount and considers clients service history to choose the best offer for them. I also like the fact that not all campagins offer a discount! We have "recovered" many clients just by reminding them that we are here & that they haven't been in for a while.

Inconvénients

There are a few limitations to how much you can customize each campaign. For example we would like to adjust the expiration date for the referral campaign, but that is not available yet. Other than that, we have not found anything we don't like about the system.

Réponse de Frederick

Hi Kate,

Thank you so very much for your wonderful review! We love to hear about your success with the Frederick platform and we look forward to much more success in the future. We appreciate your feedback and I will be sure to send your comments to the appropriate team.

Thank you!
Aly

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

"Fred" is our Staff Member who never calls in sick!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/07/2016
Provenance de l'avis : Capterra

We have been on Fred for a couple years and things ran smoothly from the initial go-live with the product. We have always been able to get questions answered and staff can easily move through the Fred software.

Avantages

We really like the client rating and feedback. We are able to identify unhappy clients - often we can turn the situation around for the client. We are also use the feedback to spot and respond to trends.

Inconvénients

We really like the software but were we to identify places for resource investment - it would be great to be able to publish the reviews to FaceBook or even to our own website.

Réponse de Frederick

Hi Elisa,

We are so happy to hear that 'Fred', 'Freddie', 'Frederick' has become a part of your team - he's a really hard worker! Thank you for your review and look forward to helping your business grow even more.

Thanks!
Aly

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Frederick - Prix

À partir de
$99/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

14 day free trial.

Paid subscription starts at $99 per month (single location), calculate custom pricing via the website.

Frederick - Fonctionnalités

  • API
  • Marketing multicanal
  • Modèles personnalisables

  • Analyse de campagne
  • Analyse en temps réel
  • Analytique de l'engagement
  • Données en temps réel
  • Gestion de contenu
  • Gestion des campagnes
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des médias sociaux
  • Marketing sur les réseaux sociaux
  • Marquage
  • Monitoring
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités
  • Tests A/B

Plus d'informations sur Frederick

Frederick - Principales fonctionnalités

  • Add "Frederick Verified Reviews" to websites via widget
  • Behavior driven rules
  • CAN SPAM compliance
  • Client database
  • Client feedback collection via online reviews
  • Client invitations & SMS reminders
  • Client referrals
  • Client surveys & feedback
  • Customer loyalty program
  • Customizable website widget
  • Drip campaigns
  • Email Templates
  • Feedback management
  • Incentive programs
  • Mailing frequency limits
  • Market services to clients via email and SMS messages
  • Multi-channel marketing
  • Promotions management
  • SMS marketing
  • Targeted marketing for driving appointment-based bookings
  • Unsubscribe database

Avantages

  • Frederick offers automated marketing features for analyzing a client base and sending targeted promotions to drive up appointment-based business.

  • Fill open appointments with targeted email or SMS campaigns, promoting last minute availability to fill vacant slots and increase visits during typically slow days.

  • Bring back repeat business from known customers with automatic re-booking reminders and promotions for package or membership renewals.

  • Invite customer feedback, publishing positive reviews publicly or using less favorable responses to directly address problems and raise quality.

  • Frederick’s built-in reviews technology publishes SEO-friendly online reviews to top sites, while a customizable widget adds "Frederick Verified Reviews" to an existing website.
  • Frederick - FAQ

    Voici quelques-unes des questions fréquentes sur Frederick.

    Q. Quels sont les types de licence disponibles pour Frederick ?

    Types de licences disponibles pour Frederick :

    À partir de: $99/mois

    Type de licence: Freemium, Abonnement

    version d'essai gratuite: Disponible

    14 day free trial.

    Paid subscription starts at $99 per month (single location), calculate custom pricing via the website.

    Q. Quelles sont les principales fonctionnalités du logiciel Frederick ?

    Fonctionnalités du logiciel Frederick :

    • Add "Frederick Verified Reviews" to websites via widget
    • Behavior driven rules
    • CAN SPAM compliance
    • Client database
    • Client feedback collection via online reviews
    • Client invitations & SMS reminders
    • Client referrals
    • Client surveys & feedback
    • Customer loyalty program
    • Customizable website widget
    • Drip campaigns
    • Email Templates
    • Feedback management
    • Incentive programs
    • Mailing frequency limits
    • Market services to clients via email and SMS messages
    • Multi-channel marketing
    • Promotions management
    • SMS marketing
    • Targeted marketing for driving appointment-based bookings
    • Unsubscribe database

    Q. Qui utilise Frederick ?

    Utilisateurs habituels du logiciel Frederick :

    Auto-entrepreneurs, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Frederick est-il disponible ?

    Langues dans lesquelles Frederick est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Frederick ?

    Types de licences disponibles pour Frederick:

    Freemium, Abonnement

    Q. Frederick prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Frederick.

    Q. Avec quelles applications Frederick peut-il s'intégrer ?

    Applications s'intégrant à Frederick :

    Booker Software, MINDBODY

    Q. Quelles sont les ressources d'aide disponibles pour Frederick ?

    Ressources d'aide disponibles pour Frederick :

    Support en ligne, Support téléphonique

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