Heap

Heap

Web and mobile analytics

4.7/5 (18 avis)

Heap - Présentation

Heap is a mobile and web analytics solution which is designed to automate event tracking and user analytics. Real-time insights into user activity is provided through a user list view or up-to-the-minute metrics. Data can also be accessed directly using Heap SQL, allowing for advanced SQL queries, custom user models, and integration with internal data sources.

Heap automatically captures all user actions without needing them to be defined in advance, including clicks, swipes, taps, page views, and form submissions. If additional custom events are required, they can be defined without code, using the inbuilt point-and-click event visualizer to define the event associated with a performed action. When an event is defined, it is automatically applied to all historical app data, enabling retroactive analysis of custom interactions. Custom properties can be assigned to users, which persist across sessions, allowing users to be tagged with email addresses, total revenue, payment plans, and more, and for web and mobile sessions by the same user to be linked.

User-level activity streams can also be viewed in Heap, in real time. Users can be searched for, and all their historical actions are available, enabling the identification of high-value leads, tailoring of sales pitches, and exploration of unusual paths taken through the app. Users can also be segmented for analysis, with the flexibility to add as many filters as required to define customer segments. Funnels can also be setup to measure conversion, with the option to filter funnels to a narrow section of the user base, and split funnels across user segments based on locations, referrers, install dates, and more.

Prix

À partir de
$24000/année
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Heap - Avis

Note globale
4.7/5
94% d'avis positifs
14
Excellent
3
Très bien
1
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

A must/have tool to understand user behaviour

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/12/2017
Provenance de l'avis : Capterra

Understanding our users in ways we could have never without it. We use it on a daily basis and thanks to this our website continues to improve. We recommend this without a doubt! Best we've used and tested.

Avantages

Thanks to Heap we've been able to track every single step of our user's journey. We've made an incredible amount of improvements and have found bugs in places we could have never without this tool. It even makes Google Analytics look average. Absolutely wonderful piece of software

Inconvénients

I can't say using and implementing heap is the easiest thing. However, there are many tutorials, they have a great onboarding process and their customer service is magnificent. I assume you can't expect a tool this good to be the easiest to use. It needs some training!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
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Never loose your web analytics history

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/08/2018
Provenance de l'avis

Avantages

The best feature of heap is not to loose your history. If you tag other web analytics tool, your data would start at day 1. But if you tag or create an event at Heap, you'll see history. This is awesome!

Inconvénients

It need basic html tagging knowledge. Sometimes it's confusing for business users. Maybe an advanced documentation or training would be nice.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Heap has paved the way for deeper analytics.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/06/2018
Provenance de l'avis : Capterra

Improved how I read user behaviour across the site and gave me a better understanding of the user flow.

Avantages

The super simplistic use of setting up click tracking has been tremendously helpful and provided much more meaningful analytics than GA.

I also love that the tracking code did not impact loading as much as google analytics did.

Inconvénients

Reading the data and setting up reports had a bit of a learning curve but it worked great nonetheless.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

The best Analytics Tool for our startup!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/01/2018
Provenance de l'avis : Capterra

Now I really know what are my users doing on my website.

Avantages

I think these guys are the improvers. They are really good developing this tool to measure everything that you need in your website. With Heap we can make really good decisions. Wi do funnels, reports and watch a lot fo KPIs.

Inconvénients

In some reports can be slow but not too much. They also need to develop more tutorials and a community where you can find more tips and answers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Data Analytics Solutions that Pays for Itself

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 12/12/2018
Provenance de l'avis : Capterra

From the sales to the implementation process, Heap has been involved and professional. They equipped us with great implementation collateral, some of which I asked for slide desks so we could mimic for our clients!

Avantages

I love the access to real-time data. It has been instrumental in troubleshoot issues with clients by observing their click history. On multiple occasions, Heap was the tool used to demonstrate to clients that it was their hiccup that resulted in a "bug" or issue and restored faith in our product.
I find the reporting feature to be fairly straight forward and easy to narrow to a specific user, time, browser, and more.

Inconvénients

I wish that configuration required less internal dev work. That being said, we have a complex product offering, so our configuration is likely more complicated than most.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10

Heap - Prix

À partir de
$24000/année
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

14-day free trial, no credit card required.

Analysis - up to 5000 sessions per month: free

Infrastructure - millions of sessions per month: custom pricing

Heap - Fonctionnalités

  • Analyse en temps réel
  • Intégration de tiers
  • Rapports et statistiques
  • Visualisation de données

  • API
  • Analyse visuelle
  • Business Intelligence
  • Création de tableaux de bord
  • Données en temps réel
  • Filtrage des données
  • Graphiques
  • Importation et exportation de données
  • Interface glisser-déposer
  • Monitoring
  • Présentation graphique des données
  • Rapports ad hoc
  • Rapports en temps réel
  • Rapports personnalisables
  • Sources de données multiples
  • Tableau de bord d'activités

Plus d'informations sur Heap

Heap - Principales fonctionnalités

  • Conversion funnel creation
  • Custom event tracking
  • Custom user model creation
  • Custom user property assignment
  • Data capture
  • Direct SQL access to retroactive user data
  • Direct data access
  • Event visualizer
  • Point-and-click interface
  • Real-time insights
  • Retention reporting
  • Retroactive stats
  • Search functionality
  • Segment analysis
  • Third party integrations
  • Time-based cohort analysis
  • Trend tracking
  • User-level activity streams

Avantages

  • All user actions are automatically captured, including clicks, swipes, taps, page views, and form submissions, and all data can be analyzed retroactively.

  • Events can be defined without code, using the point-and-click event visualizer which allows users to define events by performing the action themselves.

  • Key metrics can be plotted over time to analyze trends, and users can adjust the granularity, range, and visualization type to suit their needs.

  • Real-time user-level activity streams allow all actions taken by a single user to be observed in a single place, enabling the identification of high-value leads, or of unexpected paths taken within the app.

  • Funnels can be created and split across user segments, using properties such as location, referer, install date, and UTM parameters.

  • Heap - FAQ

    Voici quelques-unes des questions fréquentes sur Heap.

    Q. Quels sont les types de licence disponibles pour Heap ?

    Types de licences disponibles pour Heap :

    À partir de: $24000/année

    Type de licence: Gratuit, Abonnement

    version d'essai gratuite: Disponible

    14-day free trial, no credit card required.

    Analysis - up to 5000 sessions per month: free

    Infrastructure - millions of sessions per month: custom pricing

    Q. Quelles sont les principales fonctionnalités du logiciel Heap ?

    Fonctionnalités du logiciel Heap :

    • Conversion funnel creation
    • Custom event tracking
    • Custom user model creation
    • Custom user property assignment
    • Data capture
    • Direct SQL access to retroactive user data
    • Direct data access
    • Event visualizer
    • Point-and-click interface
    • Real-time insights
    • Retention reporting
    • Retroactive stats
    • Search functionality
    • Segment analysis
    • Third party integrations
    • Time-based cohort analysis
    • Trend tracking
    • User-level activity streams

    Q. Qui utilise Heap ?

    Utilisateurs habituels du logiciel Heap :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Heap est-il disponible ?

    Langues dans lesquelles Heap est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Heap ?

    Types de licences disponibles pour Heap:

    Gratuit, Abonnement

    Q. Heap prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Heap.

    Q. Avec quelles applications Heap peut-il s'intégrer ?

    Applications s'intégrant à Heap :

    Chartio, Clearlogin, Instapage, Rippling, Zylotech

    Q. Quelles sont les ressources d'aide disponibles pour Heap ?

    Ressources d'aide disponibles pour Heap :

    FAQ, Base de connaissances, Support en ligne

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