Tokeet

- The graphics interface is great.
- Customer support is very responsive and helpful. Very good library of how-tos.
- The relation price-quality is excellent. At a very minimum price, it easily maintains my propriety synched across 6 platforms
- Reports are very useful, and the fact that not only it includes revenue but also expenses gives a great overview of how your propriety is performing.
- It seems that there is a continuous development of the app, based on the input of users, which is great because more functions can be antecipated.

The cons are details, in view of my overall experience, but here are some improvement points:
- When submitting expenses, the system should allow registering pdf of the bills and not only jpg, as most bills are nowadays sent by email in pdf format
- When entering reservations from the calendar screen, the "back" button directs to inquiries and not back to the calendar (where I actually was)
- Given that so much information is collected regarding guests, it would be great that reporting had a section where the audience is analysed (to help understand who is the audience, based on nationality, age groups, etc).
- it's a pity that the full synchronization (via API) only works for Airbnb, booking and expedia. It would be great to add more API connection possibilities with other popular channels.
- It would be awesome to add more functionality to the app, for example, seeing reportings and being able to check-in and check-out guests.

The interface is very easy to use and easy to navigate compared to others who haven't moved on from the last century. Tokeet are very responsive to the needs of their users and ask us for our opinions and suggestions all the time which shows their commitment to customer satisfaction. Really hope that they keep the small community feel even though they are rapidly expanding.

The app is developing so fast that I feel as though I am being left behind a bit and not using all of the functionality. More training videos would help. Some topic specific webinars wouldn't go amiss either. The Live Chat can vary between really quick and responsive to very slow and long winded as you wait for an answer that is trickled out over a couple of hours. More staff seem to have improved this recently though.

Calendar management was good and was easy to use.

It did not integrate with Tripadvisor which was one of two OTAs that we were using.

Very easy and intuitive UI, integrated payment gateway for both directy bookings and OTA bookings, packed with features like multiple variations of booking engines, free website, ability to create an online guest portal, template and automated messages, etc. Tokeet has made my world SO much easier.

In the future would love to see more seamless integrations with other OTAs other than AirBnB, booking.com and Expedia. Currently there are limited integrations with other OTAs, but not as easy to manage those.

We like the ease of use when setting up new properties; the support team listen to us, the users, and are always striving to ensure we have access to a channel manager that meets the needs of a constantly evolving market. Highly recomned Tokeet as a channel manager

It would be good if it synched automatically with more OTAs but this isnt really an issue as the overall product is excellent