ServicePower

ServicePower

Field service workforce management solution

4.3/5 (7 avis)

ServicePower - Présentation

ServicePower is a field service and mobile workforce management solution which offers tools for schedule & route optimization, dispatching, contractor management, warranty claims management, business intelligence, and more. The platform is used by businesses of all sizes across a range of industries and locations.

The real-time scheduling and route optimization solution, ServiceScheduling, uses an AI-based algorithm and proprietary travel matrix to continuously re-optimize schedules throughout the day. Coverage can be planned and forecast using map layering, scheduled jobs can be monitored and exceptions handled through a Gantt interface in real time. Users can monitor key metrics, model any changes before committing to them, and make real-time adjustments to ensure KPIs are met. Contractors can be managed and dispatched through ServiceOperations, which scores contractors according to configurable dynamic ranking parameters, selects contractors for jobs based on rankings, skills, geography, and configurable rules, and offers time slotted appointments and automated rebooking of jobs.

ServiceMobility allows users to manage jobs and activity, time cards, inventory, forms, travel & mapping, estimates, schematics, signatures, payments, and more on their mobile devices, with continuity between different devices. ServicePower also offers business and operational intelligence through ServiceStats, where users can gather and analyze data, view preconfigured reports for both employed and contracted workforces, create custom reports, scorecards, and predictive analyses, and publish reports to a wider audience in a dashboard format.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

ServicePower - Avis

Note globale
4.3/5
71% d'avis positifs
4
Excellent
1
Très bien
2
Moyen
0
Médiocre
0
Horrible
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SERVICEPower Field Optimizer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/10/2016
Provenance de l'avis : Capterra

As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.

Avantages

Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

Inconvénients

SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
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Service Power and My Organization

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/10/2016
Provenance de l'avis : Capterra

Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.

Avantages

Ease of use and setup

Inconvénients

Better suited when used at the onset or when willing to restructure the business' data ahead of time

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
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Excellent Support! Great SOFTWARE

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/11/2016
Provenance de l'avis : Capterra

We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!

Avantages

GUI and support

Inconvénients

Additional cost of programming is always a frustrating component.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
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ServicePower Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/10/2016
Provenance de l'avis : Capterra

The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.

Avantages

Ease of usage, great support staff!

Inconvénients

Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
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Service Contractor Management

Publié le 14/01/2016
Provenance de l'avis : Capterra

AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.

Note détaillée

Simplicité d'utilisation
Support client

ServicePower - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Pricing information is available on inquiry.

ServicePower - Fonctionnalités

  • Suivi de l'inventaire

  • API
  • Audit
  • Champs personnalisables
  • Contrôle d'accès
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Piste d'audit
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur ServicePower

ServicePower - Principales fonctionnalités

  • Artificial Intelligence-based algorithm
  • Asset tracking
  • Business intelligence
  • Change modeling
  • Coverage forecasting
  • Dispatch management
  • Estimating
  • Mobile workforce management
  • Part inventory management
  • Payment collection
  • Real-time adjustments
  • Real-time email alerts
  • Scheduling optimization
  • Service history tracking
  • Signature collection
  • Status updates
  • Time management
  • Travel matrix
  • Vehicle tracking
  • Workforce tracking

Avantages

  • ServiceScheduling continuously re-optimizes the service schedule throughout the day, using an AI-based algorithm and a proprietary travel matrix with pre-calculated data for fast response times.

  • ServiceMobility provides continuity between devices, giving teams flexibility in the field, and allowing users to view schedules, preview job details, accept or reject jobs, track parts, labor, and travel, capture notes and photos, manage inventory, view schematics diagrams, follow turn-by-turn directions, track time spent on each job, and more.

  • ServiceGPS tracks vehicles and gives users real-time visibility into their fleet’s locations, and access to daily GPS event histories, real-time alerts, reporting, and more.

  • ServiceOperations gives users the ability to dispatch, manage, pay, and score third-party contractors, manage warranties, and process claims in real time.

  • ServiceStats enables users to analyze customer satisfaction, coverage, job reports, GPS reports, claim reports, scorecards, change analysis, and more.

  • ServicePower - FAQ

    Voici quelques-unes des questions fréquentes sur ServicePower.

    Q. Quels sont les types de licence disponibles pour ServicePower ?

    Types de licences disponibles pour ServicePower :

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Pricing information is available on inquiry.

    Q. Quelles sont les principales fonctionnalités du logiciel ServicePower ?

    Fonctionnalités du logiciel ServicePower :

    • Artificial Intelligence-based algorithm
    • Asset tracking
    • Business intelligence
    • Change modeling
    • Coverage forecasting
    • Dispatch management
    • Estimating
    • Mobile workforce management
    • Part inventory management
    • Payment collection
    • Real-time adjustments
    • Real-time email alerts
    • Scheduling optimization
    • Service history tracking
    • Signature collection
    • Status updates
    • Time management
    • Travel matrix
    • Vehicle tracking
    • Workforce tracking

    Q. Qui utilise ServicePower ?

    Utilisateurs habituels du logiciel ServicePower :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues ServicePower est-il disponible ?

    Langues dans lesquelles ServicePower est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour ServicePower ?

    Types de licences disponibles pour ServicePower:

    Abonnement

    Q. ServicePower prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par ServicePower.

    Q. Avec quelles applications ServicePower peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par ServicePower.

    Q. Quelles sont les ressources d'aide disponibles pour ServicePower ?

    Ressources d'aide disponibles pour ServicePower :

    Support en ligne, Support téléphonique