Xüdle

Xüdle

Cloud-based POS and eCommerce solution for wineries

4.5/5 (19 avis)

Xüdle - Présentation

Xüdle is a cloud-based point of sale, online marketing and reservation software for wineries. The software offers features for customer management, product management, event management and shipping management, among others. The tool can synchronize both offline and online sales channels of wineries.

Xüdle offers customized and SEO friendly solutions to drive more traffic to the winery’s e-commerce portal as well as supports online marketing efforts such as social media marketing, search engine marketing and pay-per-click services. The reservation tool helps to manage reservations and sell tickets for tasting events, vineyard tours and member appreciation dinners. The software also provides details about customers' past purchases and helps wine clubs to retain clients through loyalty schemes. The solution helps to reduce staff efforts on administrative tasks such as order verification by auto-generating sales confirmation emails after each purchase.

Xüdle can be integrated with third-party systems such as CRM software to track email marketing campaigns. The solution also helps in new client acquisition by utilizing the CRM data to provide customized solutions. Real-time inventory management features help to calculate product sales occurring at the wine shops and on online platforms and to limit sales within a state’s permitted regulatory levels.

The software also allows customers to create accounts on the e-commerce portal and to update billing and credit card information in a secure environment. Role-based access controls to the client data help ensure data security and privacy. Xüdle customers include Foyt Family Wines, Lorimar Winery, Fazeli Cellars, Rolling Bay Winery and Gainey Vineyard.

Prix

À partir de
149,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Xüdle - Avis

Note globale
4.5/5
95% d'avis positifs
10
Excellent
8
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Jennifer A.
Traduire avec Google Translate

Intuitive, comprehensive system that provides a one-stop solution for winery management

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/07/2018
Provenance de l'avis : Capterra

Avantages

We have been very happy with our Xudle experience. Starting from the beginning, Xudle has a very organized and formal onboarding system that is handled in-house with key staff members who help you set up and customize your system, while guiding you through the training along the way. We moved to Xudle because it is designed to make the user experience intuitive and efficient. Compared with other winery POS systems we've used, this system truly simplifies the process to minimize the clicks/screens and speed up the process. This reduces errors and provides a more streamlined and professional customer experience. In addition, the Wine Club and shipping tools are robust, yet streamlined to provide an efficient process and low risk of errors. Finally, unlike past POS systems that had you email your database from within the system using somewhat wonky formatting and cumbersome processes, Xudle integrates with the experts (we use Mail Chimp) making the email process more efficient, glitch-free, and more professional.

Inconvénients

Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end. They have an online help desk which has some information, but it is sometimes hard to find what I'm looking for. However customer service has been very patient and responsive to my many questions and requests . Also, we are one of their first customers in WA, so there have been a couple of features that we have needed that hadn't been built into the system because they weren't necessary in other markets. Again, customer service has been excellent and they have literally built and uploaded the needed changes within days. Very impressive.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Ivory M.
Traduire avec Google Translate

Overall Xudle is an advanced system that offers better features than other websites & POS systems

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/07/2018
Provenance de l'avis : Capterra

-More advanced than Square (previous system)
-Great for managing out wine club
-Love being able to edit our website content quickly and easily
-Customer service is prompt

Avantages

-Editing website content is very easy
-The system overall is very intuitive both on the back end and POS
-The design team at Xudle is creative, professional and easy to work with
-Customer support is often very prompt
-System works great for managing wine clubs! One of it's best features
-Love that you can track sales of associates
-Wine club sign-up kiosk works great and uploads quickly!
-Wine club check-in's and pickups work great for wine club events

Inconvénients

-No automatic six bottle discount in the POS (only bottles or cases)
-Not being able to offer multiple promotions at one time (i.e. free shipping promotion with case discounts- Xudle will override separate promotions and only apply the best one)
-Xudle offers a pre-order option on online products, but charges shipping and tax in advance before order is fulfilled
-Not being able to adjust sales on the back end without having to refund the entire order and start over. (Customers often call and change their orders.)
-The POS system is slow and freezes in peak hours (could be internet speed issue)
-Card swipers must be loaded and pre-loaded multiple times a day
-Would like to be able to see totals of sales from all associates on the POS in a given day. Currently it's only available on the back end.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Cheri G.
Traduire avec Google Translate

Review for Xudle Software for a fast growing winery with multiple needs.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/09/2018
Provenance de l'avis : Capterra

The support staff is EXCELLENT! They are quick to respond and are always willing to help us either create a new element to our software or make changes & fix issues we may be having.

Avantages

Once familiar with the software, program, the processes, and steps to take within this software to perform a particular task it has proven to be an excellent product for us to use. We, as a growing, fast paced, ever changing business in the wine industry, Xudle has implemented and created many avenues for us to calculate sales, track inventory, and help manage our very large wine club accurately.

Inconvénients

The Point of Sale (the front end) sometimes has too many steps to take to have something entered correctly. This really only applies to, for instance, an exchange or credit.....however, steps and measures have been taken to minimize these steps.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Elizabeth (liz) B.
Traduire avec Google Translate

very pleased

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/02/2019
Provenance de l'avis : Capterra

Overall we're very happy with this system, they are responsive and making regulars upgrades and improvements regularly.

Avantages

Not only is this software specifically designed for use by wineries, it also offers a great wine club solution and the ability to book reservations. When we were looking for a new point of sale solution many needed to have 'add-ins' to solve all of our needs. Xüdle does it all and offers great support when we have questions or need help.

Inconvénients

We're still adapting to the system after 10+ years with our old system. We were used to being able to export any type of data we could think of for slicing/dicing in excel. While we can export many reports it isn't quite as flexible as we were used to.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Lauren G.
Traduire avec Google Translate

Xudle is great!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/07/2018
Provenance de l'avis : Capterra

Avantages

I use their system for my online store and virtual wine club as we don't have a brick and mortar tasting room. My favorite tool is their wine club management. It's automated, allowing me to run my club alone without hiring an assistant. The team is also great to work with and very speedy in their response to my requests they are also open to customizations which some other suppliers are not. Xudle is a progressive solution that really has solved my challenges.

Inconvénients

There are times when the internet speed is less then desirable at our office, which affects the speed on producing a report in a timely manner. This is less of a Xudle issue and more of a connection issue.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Xüdle - Prix

À partir de
149,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

$149/ month for monthly sales volume up to $10,000
$349/ month for monthly sales volume from $10,000 to $50,000
$549/ month for monthly sales volume greater than $50,000

Xüdle - Fonctionnalités

  • Importation et exportation de données
  • Intégration CRM

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Xüdle

Xüdle - Principales fonctionnalités

  • CRM integration
  • Campaign planning
  • Credit card processing
  • Customer accounts
  • Customizable viewing
  • Graphical user interface
  • Import / export data
  • Order history
  • Point of sale
  • Progress reports
  • Reduce fraud
  • Retail inventory management
  • SEO management
  • Sales tracking
  • Scheduled emails
  • Secure login
  • Time Tracking
  • User access controls
  • Web analytics

Avantages

• Xüdle manages various functions of a wine club including wine shipments, payment processing and sales performance of offline and online channels.

• Xüdle offers an EMV compatible user-friendly interface to process transactions securely and to prevent fraud.

• The solution provides real-time analytics reports on customer buying behavior, product reviews and the effectiveness of promotion campaigns.

• Xüdle keeps track of customers’ preferences, recent conversations, favorite wine and other personal information such as birthdays and special occasions to help improve customer experience.

• The solution allows customers to manage their accounts on the e-commerce channels and to make wine purchases through a mobile friendly interface.

Xüdle - FAQ

Voici quelques-unes des questions fréquentes sur Xüdle.

Q. Quels sont les types de licence disponibles pour Xüdle ?

Types de licences disponibles pour Xüdle :

À partir de: 149,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

$149/ month for monthly sales volume up to $10,000
$349/ month for monthly sales volume from $10,000 to $50,000
$549/ month for monthly sales volume greater than $50,000

Q. Quelles sont les principales fonctionnalités du logiciel Xüdle ?

Fonctionnalités du logiciel Xüdle :

  • CRM integration
  • Campaign planning
  • Credit card processing
  • Customer accounts
  • Customizable viewing
  • Graphical user interface
  • Import / export data
  • Order history
  • Point of sale
  • Progress reports
  • Reduce fraud
  • Retail inventory management
  • SEO management
  • Sales tracking
  • Scheduled emails
  • Secure login
  • Time Tracking
  • User access controls
  • Web analytics

Q. Qui utilise Xüdle ?

Utilisateurs habituels du logiciel Xüdle :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Xüdle est-il disponible ?

Langues dans lesquelles Xüdle est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Xüdle ?

Types de licences disponibles pour Xüdle:

Abonnement

Q. Xüdle prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Xüdle.

Q. Avec quelles applications Xüdle peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Xüdle.

Q. Quelles sont les ressources d'aide disponibles pour Xüdle ?

Ressources d'aide disponibles pour Xüdle :

FAQ, Base de connaissances, Support en ligne, Support téléphonique

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