Little Hotelier

Little Hotelier

Gestion des réservations et des établissements en ligne

3,9/5 (66 avis)

Little Hotelier - Présentation

Description du logiciel Little Hotelier

Little Hotelier est une solution de gestion des réservations basée sur le cloud conçue principalement pour les bed and breakfast, les maisons d'hôtes et les petits hôtels. Elle aide les petits fournisseurs d'hébergement à gérer leurs opérations de réception, à accepter les réservations en ligne et à gérer la visibilité de leurs établissements sur plusieurs canaux de référencement.

Une fois la réservation confirmée, Little Hotelier met à jour les tarifs de réservation et la disponibilité des chambres sur différents canaux, puis partage automatiquement les détails de la réservation avec les clients et les gestionnaires d'établissement par e-mail et par SMS. La solution propose des modèles prédéfinis pour aider les gestionnaires d'établissement à concevoir des sites web personnalisés pouvant accepter les réservations en ligne ou via la page Facebook de l'établissement. Les directeurs d'hôtel peuvent également ajouter des images, des vidéos, des bannières et des descriptions de l'établissement à la page du site web. Le calendrier de réservation intégré offre une visibilité sur la disponibilité des chambres et le nombre de réservations. Le tableau de bord des activités suit les performances du référencement de l'établissement sur différents canaux et facilite la gestion d'autres activités de réception à partir d'un point unique. Little Hotelier permet aux directeurs d'hôtels de choisir parmi une variété de modèles d'e-mails à envoyer aux clients avant leur arrivée et après leur départ en joignant la copie de la facture.

La solution prend actuellement en charge plus de 80 langues et devises locales et ajuste automatiquement les dates de réservation sur plusieurs fuseaux horaires pour la gestion des réservations internationales. Les gestionnaires d'établissement peuvent aussi générer des rapports ad hoc, analyser les performances de leurs canaux, surveiller le taux d'occupation des chambres et suivre les paiements. Actuellement, Little Hotelier est utilisé par des propriétaires d'établissement de petite et moyenne taille en Amérique du Nord, en Asie et en Europe. Sunlover Retreat, U.K. Plymouth House et Noosa Valley Manor comptent parmi ses clients.

Little Hotelier - Présentation

Prix

À partir de
109,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Little Hotelier - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Amérique latine, Mexique, Royaume-Uni, États-Unis
Langues
anglais, français, allemand, indonésien, italien et 3 autres, portugais, espagnol, thaï

Captures d'écran

Capture d'écran pour Little Hotelier : Online booking calendar
Capture d'écran pour Little Hotelier : Online booking calendar Capture d'écran pour Little Hotelier : Customize property website Capture d'écran pour Little Hotelier : Website integration Capture d'écran pour Little Hotelier : Enable online reservations Capture d'écran pour Little Hotelier : Booking summary Capture d'écran pour Little Hotelier : Run ad-hoc reports

Little Hotelier - Avis

Little Hotelier - Avis

Note globale
3,9
/
5
Excellent
33

Très bien
14

Moyen
7

Médiocre
6

Mauvais
6

Rapport qualité-prix
3,8
Fonctionnalités
3,5
Simplicité d'utilisation
4,2
Support client
3,9
71% des utilisateurs recommandent cette application
Humberto A.

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.


Traduire avec Google Translate
Werner P.

Good reliable booking solution

We wish that LH doesn't make the software too sophisticated because it wouldn't help.


Traduire avec Google Translate
Sandra S.

Tech help is not available on weekends? I haven't been able to log in for a few weeks. ...

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.


Traduire avec Google Translate
John F.

Why I switched to Little Hotelier for my small holiday stay business

Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.


Traduire avec Google Translate
Dan & joanie P.

Little Hotelier could not have arrived at a better time.

After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.


Traduire avec Google Translate
Humberto A.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 2-10 employés
Traduire en français

the solution my property needed

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/08/2019
Provenance de l'avis : Capterra

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Avantages

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Inconvénients

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Traduire en français

Réponse de Little Hotelier

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Werner P.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 2-10 employés
Traduire en français

Good reliable booking solution

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/02/2020
Provenance de l'avis : Capterra

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Avantages

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Inconvénients

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier.
Too many nonsense emails from the support.

Traduire en français

Réponse de Little Hotelier

Hi Werner,

Thank you for taking the time to review Little Hotelier, we really appreciate it.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth.

We are always looking for ways to continually improve our users' experience, so we appreciate your feedback.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,
Misha

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sandra S.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 2-10 employés
Traduire en français

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/08/2017
Provenance de l'avis : Capterra

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Avantages

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Inconvénients

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Traduire en français

Réponse de Little Hotelier

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

John F.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Why I switched to Little Hotelier for my small holiday stay business

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 26/02/2020
Provenance de l'avis : Capterra

Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Avantages

1) ease of use of Front Desk for bookings on my own website
2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk
3) unbelievably friendly and helpful customer support and training video resources
4) modern mobile phone and tablet friendly software for users
5) innovative tie-in with Google maps and search

Inconvénients

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Traduire en français

Réponse de Little Hotelier

Hi John,

Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful!

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us around customisation of templates and forms.

Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,
Misha

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Dan & joanie P.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 2-10 employés
Traduire en français

Little Hotelier could not have arrived at a better time.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 02/08/2016
Provenance de l'avis : Capterra

After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.

Avantages

I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

Inconvénients

I would like to be able to remove any reservation or payment in cause of last minute change. Once you check someone in you can't reverse it. I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time. One other very small item that is just a pet peeve but I wish it would auto format the phone numbers.

Traduire en français

Réponse de Little Hotelier

Hi Dan & Joanie,

Thank you kindly for taking the time to review us, we appreciate it.

We are so glad to hear how happy you are with Little Hotelier.

We have taken on board your feedback and will look to implement these features in the near future to make the operation of your property easier for you.

Regards,
The Little Hotelier Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8/10
Basé sur 66 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Little Hotelier - Prix

Little Hotelier - Prix

À partir de
109,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,8/5
Basé sur 66 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Little Hotelier - Fonctionnalités

Little Hotelier - Fonctionnalités

API
Booking Management
Facturation
Gestion de la disponibilité
Gestion des calendriers
Gestion des canaux
Gestion des factures
Gestion des prix
Gestion des promotions
Gestion des remises
Gestion des réservations
Gestion des stocks
Intégration de tiers
Intégration des réservations en ligne
Notifications automatiques
Paiements électroniques
Rapports et statistiques
Réservation de chambres
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
3,5/5
Basé sur 66 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Little Hotelier - FAQ

Little Hotelier - FAQ

Voici quelques-unes des questions fréquentes sur Little Hotelier.

Q. Quels sont les types de licence disponibles pour Little Hotelier ?

Types de licences disponibles pour Little Hotelier :

À partir de: 109,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Little Hotelier ?

Nous n'avons pas d'informations sur les fonctionnalités de Little Hotelier.

Q. Qui utilise Little Hotelier ?

Utilisateurs habituels du logiciel Little Hotelier :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Little Hotelier est-il disponible ?

Langues dans lesquelles Little Hotelier est disponible :

anglais, français, allemand, indonésien, italien, portugais, espagnol, thaï

Q. Quels sont les types de licence disponibles pour Little Hotelier ?

Types de licences disponibles pour Little Hotelier:

Abonnement

Q. Little Hotelier prend-il en charge les appareils mobiles ?

Appareils pris en charge par Little Hotelier :

Android, iPhone

Q. Avec quelles applications Little Hotelier peut-il s'intégrer ?

Applications s'intégrant à Little Hotelier :

PayPal

Q. Quelles sont les ressources d'aide disponibles pour Little Hotelier ?

Ressources d'aide disponibles pour Little Hotelier :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo