Little Hotelier
Little Hotelier
En savoir plus sur Little Hotelier
Little Hotelier est une solution de gestion des réservations basée sur le cloud conçue principalement pour les bed and breakfast, les maisons d'hôtes et les petits hôtels. Elle aide les petits fournisseurs d'hébergement à gérer leurs opérations de réception, à accepter les réservations en ligne et à gérer la visibilité de leurs établissements sur plusieurs canaux de référencement.
Une fois la réservation confirmée, Little Hotelier met à jour les tarifs de réservation et la disponibilité des chambres sur différents canaux, puis partage automatiquement les détails de la réservation avec les clients et les gestionnaires d'établissement par e-mail et par SMS. La solution propose des modèles prédéfinis pour aider les gestionnaires d'établissement à concevoir des sites web personnalisés pouvant accepter les réservations en ligne ou via la page Facebook de l'établissement. Les directeurs d'hôtel peuvent également ajouter des images, des vidéos, des bannières et des descriptions de l'établissement à la page du site web. Le calendrier de réservation intégré offre une visibilité sur la disponibilité des chambres et le nombre de réservations. Le tableau de bord des activités suit les performances du référencement de l'établissement sur différents canaux et facilite la gestion d'autres activités de réception à partir d'un point unique. Little Hotelier permet aux directeurs d'hôtels de choisir parmi une variété de modèles d'e-mails à envoyer aux clients avant leur arrivée et après leur départ en joignant la copie de la facture.
La solution prend actuellement en charge plus de 80 langues et devises locales et ajuste automatiquement les dates de réservation sur plusieurs fuseaux horaires pour la gestion des réservations internationales. Les gestionnaires d'établissement peuvent aussi générer des rapports ad hoc, analyser les performances de leurs canaux, surveiller le taux d'occupation des chambres et suivre les paiements. Actuellement, Little Hotelier est utilisé par des propriétaires d'établissement de petite et moyenne taille en Amérique du Nord, en Asie et en Europe. Sunlover Retreat, U.K. Plymouth House et Noosa Valley Manor comptent parmi ses clients.
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Vous avez déjà Little Hotelier ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Cabins at Cloudcroft
Publié le 22/03/2021
We love LH and have had several chances to change providers. With the exception of the two issues...
We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change.
Avantages
It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.
Inconvénients
I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names.
The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking.
Réponse de SiteMinder
Hi Karl,
Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team.
Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions.
Thank you again for choosing Little Hotelier, Karl.
Kindest,
Jessica
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Why I switched to Little Hotelier for my small holiday stay business
Publié le 26/02/2020
Superb training and help in understanding the system, developing it, using it. I would otherwise be...
Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.
Avantages
1) ease of use of Front Desk for bookings on my own website
2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk
3) unbelievably friendly and helpful customer support and training video resources
4) modern mobile phone and tablet friendly software for users
5) innovative tie-in with Google maps and search
Inconvénients
Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.
Réponse de SiteMinder
Hi John,
Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience.
Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful!
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us around customisation of templates and forms.
Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you.
Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.
All the best,
Misha
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
You asked for my opinion
Publié le 19/02/2020
barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley...
barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.
Avantages
The customer service team is extremely helpful
Inconvénients
As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool.
The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue.
A broken tool.
As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.
Réponse de SiteMinder
Hi Micah,
Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards.
Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right.
If you have a persistent issue with the app, please contact us directly so that we can resolve this for you promptly.
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.
Let us know if there is anything we can do to further assist you get the most out of your products.
All the best,
Misha
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic tool for hotel room inventory management
Publié le 30/03/2021
Very positive, the software generally suits all our needs as a small property and the support team...
Very positive, the software generally suits all our needs as a small property and the support team is always very helpful.
Avantages
The integrated features that link to all channel and our website, saving an enormous amount of time through automatics inventory updates and automatic emails to guests
Inconvénients
The booking window could be expanded especially with the disruption of Covid some guests are tying to book more than 2 years from the current date..
Réponse de SiteMinder
Dear Lisa, Thanks so much for sharing your review on Little Hotelier. The team are really thrilled that automation and integrations are creating incredible time savings for you! On booking windows expanding to 2 years, that certainly is an interesting suggestion. Hopefully, it will not be a lasting trend. SiteMinder's World Hotel Index data of live-booking information, indicates good news for Spain in a shorter time period! As of today, 6 April 2021, we can see booking momentum hit its peak for travellers to Spain between April to October 2021. Bookings from international guests are tracking to move from 25% to 75% by October. This is great news!
Thanks again, Lisa. We appreciate your feedback.
Warmest, Mei
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy to use and cost effective
Publié le 12/04/2021
Very good.
Very good.
Avantages
- The fact that we don't have to insert the same information for repetitive guests. The info pops out as soon as we type the name of the booking.
- The fact that we don't pay commission for bookings coming from OTA's - we pay only a flat monthly fee
- The type of reports given
- So easy to use
Inconvénients
- The fact that we have to create different bookings for same guest coming for interrupted dates (some guests leave for 1 night and then come back).
- The fact that we have to create different bookings for guests that move bedrooms. (some guests have to change rooms and the system doesn't allow the same booking to have a change of rooms or dates)
Réponse de SiteMinder
Hi Susana,
We really appreciate your feedback and the time taken to share it. It's great to hear that Little Hotelier is helping you to save time, so you can focus on your guests. We are really glad you are able to manage your business cost-effectively with us.
In relation to your suggestion about creating different bookings for the same guests, this is something that has been considered by our product team.
We really appreciate your feedback and ongoing partnership.
Warmest,
Jessica
Little Hotelier - FAQ
Voici quelques-unes des questions fréquentes sur Little Hotelier.Q. Quels sont les types de licence disponibles pour Little Hotelier ?
Types de licences disponibles pour Little Hotelier :
- À partir de : 109,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Little Hotelier ?
Utilisateurs habituels du logiciel Little Hotelier :
Auto-entrepreneur, 2–10, 11–50, 51–200
Q. Dans quelles langues Little Hotelier est-il disponible ?
Langues dans lesquelles Little Hotelier est disponible :
allemand, anglais, espagnol, indonésien, italien, portugais, thaï
Q. Little Hotelier prend-il en charge les appareils mobiles ?
Appareils pris en charge par Little Hotelier :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Little Hotelier peut-il s'intégrer ?
Applications s'intégrant à Little Hotelier :
PayPal
Q. Quelles sont les ressources d'aide disponibles pour Little Hotelier ?
Ressources d'aide disponibles pour Little Hotelier :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Little Hotelier.