inSided - Présentation
Description du logiciel inSided
inSided est une solution SaaS complète, entièrement configurable et en libre-service qui permet de faire évoluer le service d'assistance, de garantir la réussite des clients et d'augmenter l'adoption des produits en tirant parti de la puissance de sa propre communauté ou d'utilisateurs experts. Le centre d'assistance communautaire transfère simplement les contenus de l'entreprise et de la communauté vers tous vos canaux numériques, en veillant à ce que les utilisateurs obtiennent des réponses à leurs questions de manière opportune. N'interrompez pas le parcours de vos utilisateurs avec votre produit, utilisez les widgets d'assistance intégrés pour leur permettre de poursuivre. Enfin, la plateforme communautaire permet non seulement à vos utilisateurs d'interagir avec votre entreprise et d'autres utilisateurs, mais aussi de vous assurer que votre base de connaissances n'est jamais obsolète.
inSided - Présentation
Prix
Types de licence
inSided - Fonctionnalités
Médias
inSided - Avis
inSided - Avis
Great service
Customer oriented company; they act as they preach!
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.
Great ideas, slow execution. Excellent support and culture.
Great product for standard websites
A more professional forum than the open source version we were using, and it was alot cheaper than the competition.
inSided review
inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Great service
Avantages
flexible, high end software which helps us to built a community around our brand, since 4 years.
Inconvénients
it is more expensive than other tools, which makes only is worth while with a solid businesscase .
Customer oriented company; they act as they preach!
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.
Avantages
All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!
Inconvénients
Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.
Great ideas, slow execution. Excellent support and culture.
Avantages
InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
The software is simple and easy to use for end-users and admins.
Some strong features that can have real business impact.
Customer support is excellent.
Moderation workflow is good for smaller communities.
Inconvénients
The software is simple and without any development options to make front-end or back-end changes.
Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
Analytics are lacking severely, however this is being addressed.
Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
Ideas for improvements are slow to be realised.
Great product for standard websites
A more professional forum than the open source version we were using, and it was alot cheaper than the competition.
Avantages
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
Inconvénients
It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".
inSided review
inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
Avantages
It's stable and does what it has to do. Easy to use, new features are being added.
Inconvénients
It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
inSided - Prix
inSided - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
inSided - Fonctionnalités
inSided - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
inSided - FAQ
inSided - FAQ
Voici quelques-unes des questions fréquentes sur inSided.
Q. Quels sont les types de licence disponibles pour inSided ?
Types de licences disponibles pour inSided :
À partir de: 900,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel inSided ?
Nous n'avons pas d'informations sur les fonctionnalités de inSided.
Q. Qui utilise inSided ?
Utilisateurs habituels du logiciel inSided :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues inSided est-il disponible ?
Langues dans lesquelles inSided est disponible :
allemand, anglais, chinois (simplifié), chinois (traditionnel), danois, espagnol, finnois, français, irlandais, italien, néerlandais, portugais, russe, suédois, taïwanais, tchèque, ukrainien
Q. inSided prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par inSided.
Q. Avec quelles applications inSided peut-il s'intégrer ?
Applications s'intégrant à inSided :
Freshdesk, RingCentral Engage Digital, Salesforce Essentials, Salesforce Service Cloud, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour inSided ?
Ressources d'aide disponibles pour inSided :
Support en ligne, FAQ, Forum, Base de connaissances, Support téléphonique, Tutoriels vidéo
