inSided est une solution SaaS complète, entièrement configurable et en libre-service qui permet de faire évoluer le service d'assistance, de garantir la réussite des clients et d'augmenter l'adoption des produits en tirant parti de la puissance de sa propre communauté ou d'utilisateurs experts. Le centre d'assistance communautaire transfère simplement les contenus de l'entreprise et de la communauté vers tous vos canaux numériques, en veillant à ce que les utilisateurs obtiennent des réponses à leurs questions de manière opportune. N'interrompez pas le parcours de vos utilisateurs avec votre produit, utilisez les widgets d'assistance intégrés pour leur permettre de poursuivre. Enfin, la plateforme communautaire permet non seulement à vos utilisateurs d'interagir avec votre entreprise et d'autres utilisateurs, mais aussi de vous assurer que votre base de connaissances n'est jamais obsolète.
Avantages
All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!
Inconvénients
Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.
A more professional forum than the open source version we were using, and it was alot cheaper than the competition.
Avantages
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
Inconvénients
It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".
inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
Avantages
It's stable and does what it has to do. Easy to use, new features are being added.
Inconvénients
It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.
Avantages
InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
The software is simple and easy to use for end-users and admins.
Some strong features that can have real business impact.
Customer support is excellent.
Moderation workflow is good for smaller communities.
Inconvénients
The software is simple and without any development options to make front-end or back-end changes.
Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
Analytics are lacking severely, however this is being addressed.
Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
Ideas for improvements are slow to be realised.
Avantages
flexible, high end software which helps us to built a community around our brand, since 4 years.
Inconvénients
it is more expensive than other tools, which makes only is worth while with a solid businesscase .
Voici quelques-unes des questions fréquentes sur inSided.
Types de licences disponibles pour inSided :
À partir de: 900,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de inSided.
Utilisateurs habituels du logiciel inSided :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles inSided est disponible :
chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, irlandais, italien, portugais, russe, espagnol, suédois, taïwanais, ukrainien
Types de licences disponibles pour inSided:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par inSided.
Applications s'intégrant à inSided :
Dimelo, Freshdesk, Salesforce Essentials, Salesforce Service Cloud, Zendesk
Ressources d'aide disponibles pour inSided :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.