Tidio
Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.
4,7 /5 (183 avis) Donnez votre avis !Tidio - Présentation
Description du logiciel Tidio
Tidio Chat est un logiciel web de chat en direct, qui associe e-mail, Facebook Messenger et widgets de discussion de site web sur une interface d'agent unifiée pour permettre aux utilisateurs de gérer tous les messages client au même moment et avec les mêmes outils, quel que soit le canal de provenance.
Tidio Chat propose diverses options de chat en direct pour permettre aux utilisateurs de sélectionner des widgets de chat, des encadrés et des pages de chat dédiées, qui peuvent tous être personnalisés. Trois styles de widgets de discussion (classique, moderne et professionnel) sont disponibles ; les utilisateurs peuvent personnaliser la fenêtre contextuelle avec différentes couleurs, positions des boutons et des messages de statut modifiables. Les pages de discussion peuvent également être personnalisées avec des images d'arrière-plan et messages de bienvenue variés. Les utilisateurs peuvent également ajouter des questions personnalisées préalables à la conversation pour obtenir les noms, numéros de téléphone et adresses e-mail des visiteurs avant le début du chat.
Tidio Chat permet aux utilisateurs de configurer un certain nombre d'automatisations afin de déclencher des actions prédéfinies lorsqu'une condition spécifique est remplie. Le déclenchement peut être activé pour un visiteur du site qui ouvre une nouvelle page, qui visite le site pour la première fois, qui revient sur le site après une visite antérieure et qui passe un certain temps sur une même page. Les actions pouvant être déclenchées incluent l'envoi de messages de discussion ou d'e-mails, ainsi que l'ajout ou la suppression de balises dans les profils clients. Les automatisations de Tidio Chat sont conçues pour identifier les problèmes rencontrés par les clients lors de la connexion, de la saisie du formulaire ou du paiement et pour réagir avant que le client ne quitte le site web.
Tidio - Présentation
Prix
Types de licence
Tidio - Fonctionnalités
Médias
Tidio - Avis
Tidio - Avis
Easy, fast and amazing!
I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.
They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.
So, I started searching for good chatbot software and came upon Tidio.
From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.
Overall, I had a really good experience, and I will continue considering Tidio for future clients.
Go Tidio!
We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.
Looks great on the outside but features not fully completed
Best value for money I've seen.
Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Effective and affordable
Simple quick affordable effective
Comparatif des alternatives : note globale
Comparer avec les alternatives
Easy, fast and amazing!
Avantages
I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.
Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.
Amazing, right?
Inconvénients
One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.
Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.
Réponse de Tidio
Hi there,
Thank you so much for a thorough review!
We are very proud that you like our product so much!
Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.
If anything, we're here for you! :)
Go Tidio!
We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.
Avantages
The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.
Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!
Inconvénients
The only thing I would add are integrations with apps like WhatsApp and Telegram.
Looks great on the outside but features not fully completed
Avantages
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Inconvénients
1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
Best value for money I've seen.
Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Avantages
Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.
Inconvénients
I really can't think of any complaints. Tidio does the job very well.
Réponse de Tidio
Thank you so much for the review!
It motivates us very much, so thank you for the kind words :)
Effective and affordable
Simple quick affordable effective
Avantages
The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.
Inconvénients
Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.
Réponse de Tidio
Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Tidio - Prix
Tidio - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Tidio - Fonctionnalités
Tidio - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Tidio - FAQ
Tidio - FAQ
Voici quelques-unes des questions fréquentes sur Tidio.
Q. Quels sont les types de licence disponibles pour Tidio ?
Types de licences disponibles pour Tidio :
À partir de: 15,00 $US/année
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Tidio ?
Nous n'avons pas d'informations sur les fonctionnalités de Tidio.
Q. Qui utilise Tidio ?
Utilisateurs habituels du logiciel Tidio :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Tidio est-il disponible ?
Langues dans lesquelles Tidio est disponible :
allemand, anglais, espagnol, français, italien, néerlandais, portugais, russe
Q. Tidio prend-il en charge les appareils mobiles ?
Appareils pris en charge par Tidio :
Android, iPhone, iPad
Q. Avec quelles applications Tidio peut-il s'intégrer ?
Applications s'intégrant à Tidio :
Agile CRM, BoomTown, ProProfs Knowledge Base, SITE123, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM
Q. Quelles sont les ressources d'aide disponibles pour Tidio ?
Ressources d'aide disponibles pour Tidio :
Base de connaissances, Support en ligne
I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.
They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.
So, I started searching for good chatbot software and came upon Tidio.
From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.
Overall, I had a really good experience, and I will continue considering Tidio for future clients.