--- description: Tidio : qu'en pensent les utilisateurs ? Lisez les avis sur Tidio, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.fr/software/105081/tidio-chat Page : 1/25\ Suivant: [Page suivante](https://www.getapp.fr/software/105081/tidio-chat?page=2) > Tidio Chat est un système de chat en direct dans le cloud qui intègre les messages de widgets de chat en direct, d'e-mails et de messages Facebook au sein d'une interface d'agent unifiée. > > Conclusion : 590 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 590 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Tidio ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, bengali, bosniaque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hindi, hébreu, indonésien, islandais, italien, japonais, letton, luxembourgeois, malais, mongol, néerlandais, persan, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, suédois, tchèque, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 202 de plus ## Fonctionnalités - A/B Testing - AI - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Analyses augmentées - Analytique ## Intégrations (44 au total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jimdo ... et 29 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) - [Logiciels de SFA (Sales Force Automation)](https://www.getapp.fr/directory/338/sales-force-automation/software) ## Logiciels similaires 1. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24229 reviews) 2. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1729 reviews) 3. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (1006 reviews) ## Avis ### "Would recommend, now used across multiple platforms and mobile apps\!" — 5.0/5 > **Darren** | *10 juin 2025* | Produits chimiques | Taux de recommandation : 10.0/10 > > **Avantages**: We use a top-level subscription yearly plan, giving us access to all features. The core chat feature is especially easy to use, and the canned responses make replying to user messages very efficient. I also like the private canned responses, which allow to to save and use pre-defined responses that are only visible to you. > > **Inconvénients**: The Lyro data source tool isn't that dynamic when scanning a whole website, and it would be very beneficial to be able to have a settings option to use or restrict website content suggestions when further information is required. So you can choose to show a full explanation in the Lyro chat, or allow users to click a link to the matching web page. > > Very positive. The Tidio support is exceptional, and every interaction with their team has been flawless. ----- ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" — 5.0/5 > **Monika** | *22 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. > > **Inconvénients**: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. > > Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. ----- ### "Tidio - Maybe Something Else..." — 3.0/5 > **Natascia** | *30 avril 2025* | Rédaction et correction | Taux de recommandation : 6.0/10 > > **Avantages**: Tidio is very easy for anyone to learn. I like how it also provides real-time support to customers. > > **Inconvénients**: It is terrible for speed as it takes quite some time to seem to "think". This causes a delay in responses. > > It is a system that seems good, but in fact can do with many improvements. It should be more technically advanced and have less glitches. There are better systems out there. ----- ### "2025 Tidio Review Best Live Chat and Chatbot Tools for Businesses" — 4.0/5 > **KRISANPAL** | *25 septembre 2025* | Rédaction et correction | Taux de recommandation : 9.0/10 > > **Avantages**: The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses. > > **Inconvénients**: While the downside is limited free chats (only 50 per month), advanced AI and marketing tools require a paid subscription. Small businesses may not be able to afford this easily. > > Tidio is a very advanced and helpful customer communication platform which is very beneficial for every business. On this platform you can use Appive chat, email, social media messages, AI chatbots and etc. on a single platform. This platform has been created for those businesses which want to provide quick and better facilities to their clients and customers. The experience of using Tidio is very good and user friendly, due to which visitors coming to the website can easily connect and fast and with this you can also answer their questions. If you are busy or cannot attend live chatbots, Tidio Chatbots work for you by sending automated replies, such as showing you product suggestions, displaying lead generation forms, and answering FAQs. You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders. Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see. The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS. It has many advantages which include easy to use dashboard, options of free plans as well, AI chatbot automation, real time visitor monitoring and there are paid plans for the benefits as well, and if we talk about its disadvantages along with its advantages then there are many disadvantages as well in which only 50 free chats are available every month, for advanced tools or advanced AI one has to buy a paid tool which is not available in the free plans, and if we talk about the price then the free plan is suitable for basic needs and if you want a little advanced level chatbots email automation then you will have to buy a paid plan and the paid plan also keeps getting upgraded as per the features. After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help small to big businesses, you just need to know how to use it and understand its plans, its dashboard is very easy to use, you will understand it easily which will help you in taking your customer support to the next level. ----- ### "Boosted Our Customer Support Speed" — 5.0/5 > **Prashant** | *26 octobre 2025* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. > > **Inconvénients**: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. > > It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. ----- Page : 1/25\ Suivant: [Page suivante](https://www.getapp.fr/software/105081/tidio-chat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/105081/tidio-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées