ChartMogul

ChartMogul

Reporting & analytics for subscription businesses

4.6/5 (31 avis)

ChartMogul - Présentation

Description du logiciel ChartMogul

ChartMogul is a real-time reporting and analytics solution for subscription businesses who use Stripe, PayPal, Chargify, Braintree, or Recurly. With ChartMogul, key performance indicators (KPIs) and business metrics are automatically calculated, allowing users to automate performance reporting for their business.

ChartMogul offers a range of built-in metrics which fall into three main categories: management and investor metrics; sales, marketing, and customer success metrics; and finance metrics. Users can track monthly recurring revenue (MRR), average sale price (ASP), customer lifetime value (CLV), average revenue per account (ARPA), annual run rate (ARR), MRR movement, customer, revenue, and quantity churn rates, customer growth, gross and net cash flow, non-recurring revenue, refunds, failed payments, and more. Metrics can also be analyzed based on other factors, with the ability to break down by geographic location, lead source, customer cohorts, different subscription plan types, and more, with built-in options including MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate per sales rep. Users can apply data filters and custom metrics to answer their specific business questions.

ChartMogul is suitable for subscription businesses of all shapes and sizes, with pricing based on the number of active subscriptions, and tailored solutions available for high volume businesses.

ChartMogul - Présentation

Prix

À partir de
100,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.


ChartMogul - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour ChartMogul :
Capture d'écran pour ChartMogul : Capture d'écran pour ChartMogul : ChartMogul allows customers to carry out customer cohort analysis Capture d'écran pour ChartMogul : Customer locations can also be mapped in ChartMogul Capture d'écran pour ChartMogul : Metrics can be segmented by lead source, plan type, location, and more in ChartMogul Capture d'écran pour ChartMogul : Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogul Capture d'écran pour ChartMogul : ChartMogul enables users to track conversion rates for different plans over time Capture d'écran pour ChartMogul : ChartMogul automatically notifies users of new customers and updates to their dashboard Capture d'écran pour ChartMogul : A full list of customers can be viewed in ChartMogul Capture d'écran pour ChartMogul : ChartMogul includes customer profiles with full subscription histories Capture d'écran pour ChartMogul : Customer subscriptions can also be modified through ChartMogul

ChartMogul - Avis

ChartMogul - Avis

Note globale
4.6
/
5 31 avis
Excellent
22

Très bien
7

Moyen
1

Médiocre
1

Mauvais
0

Rapport qualité-prix
4.4
Fonctionnalités
4.3
Simplicité d'utilisation
4.4
Support client
4.4
94% des utilisateurs recommandent cette application
Thibaut D.

Excellent software to keep track of key business metrics

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!


Traduire avec Google Translate
Johnny P.

Simple Interface, Value Packed Data, and Incredible Support

They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.


Traduire avec Google Translate
Paula P.

ChartMogul


Traduire avec Google Translate
Sean D.

WOW!

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.


Traduire avec Google Translate
Dawn G.

Good idea, poorly executed

We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

"... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.


Traduire avec Google Translate
Thibaut D.
Secteur d'activité: Logiciels
Traduire avec Google Translate

Excellent software to keep track of key business metrics

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/12/2017
Provenance de l'avis : Capterra

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Avantages

ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate.
Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do.
The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period.
The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Inconvénients

Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Johnny P.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Simple Interface, Value Packed Data, and Incredible Support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/12/2018
Provenance de l'avis : Capterra

They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.

Avantages

1) I'm in Chartmogul on a daily basis. It's really simple to view metrics like new MRR, churn, and expansion for the week.

2) The flexibility to edit, merge, and connect subscriptions is a huge part of why we chose Chartmogul. As much as we'd like for every deal/subscription to fit the standard mold, a lot of our customers have unique plans with us and the ability to help the system interpret what's going on with the subscription is great.

3) We've changed billing systems in the past and been able to transition Chartmogul to work with both tools. The flexibility to work with both systems helped us keep all the billing history in tact which was a huge win for us.

4) I came to Chartmogul for the basics (new mrr, expansion, churn, etc.) But I love the ability to track trial conversions, cohort analysis, LTV, and cash flow.

Inconvénients

I'd love to get a daily digest email with all the revenue movement for the day. Right now you can get email alerts for updates to individual plans, but there isn't an option to schedule a single email with all the changes for the day.

It's not a huge deal because I'm in Chartmogul most days, but it would be a great addition that would help us keep our team up to date.

Lastly, I'd love the ability to add users and assign them to specific segments. I'd like to give our CSMs access to their accounts only (so they can see rev movement and overall performance of their accounts).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Paula P.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

ChartMogul

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/02/2020
Provenance de l'avis : Capterra

Avantages

I like how intuitive and easy it is to create charts and filters, also, it's great that you can privately save charts.
Dashboards are really great as well.

Inconvénients

The integration takes a while to run and update the information.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Sean D.
Secteur d'activité: Internet
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

WOW!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/10/2019
Provenance de l'avis : Capterra

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

Avantages

For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

Inconvénients

Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Dawn G.
Secteur d'activité: Événementiel
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Good idea, poorly executed

Publié le 21/01/2017
Provenance de l'avis : GetApp

We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

"... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

Avantages

It gives you an idea of what your general trends are and the graphs are pretty.

Inconvénients

It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Recommandation utilisateur
8.6/10
Basé sur 31 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ChartMogul - Prix

ChartMogul - Prix

À partir de
100,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

Rapport qualité-prix
4.4/5
Basé sur 31 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ChartMogul - Fonctionnalités

ChartMogul - Fonctionnalités

API
Analyse des tendances
Analyse en temps réel
Analyse visuelle
Business Intelligence
Création de tableaux de bord
Données en temps réel
Filtrage des données
Graphiques
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Outils de collaboration
Rapports ad hoc
Rapports et statistiques
Rapports personnalisables
Sources de données multiples
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4.3/5
Basé sur 31 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur ChartMogul

Plus d'informations sur ChartMogul

ChartMogul - Principales fonctionnalités

  • API access
  • Billing integrations
  • Cash flow analysis
  • Churn rate analysis
  • Cohort analysis
  • Consolidated customer database
  • Custom list creation
  • Custom segments
  • Customer profiles
  • Data analysis
  • Data filtering
  • Data visualization
  • Geo mapping
  • Key performance indicators (KPI)
  • MRR (monthly recurring revenue) breakdowns
  • MRR movement analysis
  • Performance metrics
  • Segmentation
  • Subscription histories
  • Trend indicators

Avantages

  • Key metrics are automatically calculated in real time, enabling users to automate their reporting.

  • Management and investor metrics include average sale price (ASP), monthly recurring revenue (MRR), customer lifetime value (CLV), customer, revenue, and quantity churn rates, customer growth, and more.

  • Sales, marketing, and customer success metrics include MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate by sales rep.

  • Finance metrics include non-recurring revenue, gross and net cash flow, failed payments, refunds, and more.

  • Metrics can be broken down by country, lead source, plan type, customer cohorts, and more.

  • ChartMogul - FAQ

    ChartMogul - FAQ

    Voici quelques-unes des questions fréquentes sur ChartMogul.

    Q. Quels sont les types de licence disponibles pour ChartMogul ?

    Types de licences disponibles pour ChartMogul :

    À partir de: 100,00 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    14-day free trial, no credit card required. Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

    Q. Quelles sont les principales fonctionnalités du logiciel ChartMogul ?

    Fonctionnalités du logiciel ChartMogul :

    • API access
    • Billing integrations
    • Cash flow analysis
    • Churn rate analysis
    • Cohort analysis
    • Consolidated customer database
    • Custom list creation
    • Custom segments
    • Customer profiles
    • Data analysis
    • Data filtering
    • Data visualization
    • Geo mapping
    • Key performance indicators (KPI)
    • MRR (monthly recurring revenue) breakdowns
    • MRR movement analysis
    • Performance metrics
    • Segmentation
    • Subscription histories
    • Trend indicators

    Q. Qui utilise ChartMogul ?

    Utilisateurs habituels du logiciel ChartMogul :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues ChartMogul est-il disponible ?

    Langues dans lesquelles ChartMogul est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour ChartMogul ?

    Types de licences disponibles pour ChartMogul:

    Abonnement

    Q. ChartMogul prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par ChartMogul.

    Q. Avec quelles applications ChartMogul peut-il s'intégrer ?

    Applications s'intégrant à ChartMogul :

    Chargebee, Chargify, ChurnZero, Geckoboard, HubSpot CRM, Klipfolio, LeadsBridge, PayKickstart, Stripe, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour ChartMogul ?

    Ressources d'aide disponibles pour ChartMogul :

    Base de connaissances, Support en ligne