Akita

Akita

Customer Success Software

4/5 (1 avis)

Akita - Présentation

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.

Akita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.

Prix

À partir de
100,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Akita - Avis

Note globale
4/5
100% d'avis positifs
0
Excellent
1
Très bien
0
Moyen
0
Médiocre
0
Horrible
Damien B.

Note sans commentaire

Publié le 13/10/2016
Provenance de l'avis

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Akita - Prix

À partir de
100,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Price is per user per month with a 2 user minimum.
Unlimited users for the first month.
Save 20% with our annual plan.

Akita - Fonctionnalités

  • API
  • Création de tableaux de bord
  • Filtrage des données
  • Graphiques
  • Importation et exportation de données
  • Outils de collaboration
  • Rapports et statistiques
  • Rapports personnalisables
  • Tableau de bord d'activités
  • Visualisation de données

  • Analyse en temps réel
  • Analyse visuelle
  • Business Intelligence
  • Données en temps réel
  • Interface glisser-déposer
  • Intégration de tiers
  • Monitoring
  • Présentation graphique des données
  • Rapports ad hoc
  • Rapports en temps réel

Plus d'informations sur Akita

Akita - Principales fonctionnalités

  • Account health measurement
  • At-risk customer identification
  • Churn risk identification
  • Connect with the leading cloud accounting tools
  • Cost data import automation
  • Customer histories
  • Customer support ticket statuses
  • Customizable alerts
  • Filtering
  • High valued customer lists
  • Metric definition
  • Progress tracking
  • RESTful API Available
  • ROI analysis
  • Segmentation
  • Upsell target identification

Avantages

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.
  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.
  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.
  • Access a full customer history in Akita without needing to switch between your various business tools.
  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.
  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.
  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.
  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.
  • Keep the whole team on track to delivering success with advanced admin reporting.
  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.
  • Akita - FAQ

    Voici quelques-unes des questions fréquentes sur Akita.

    Q. Quels sont les types de licence disponibles pour Akita ?

    Types de licences disponibles pour Akita :

    À partir de: 100,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Price is per user per month with a 2 user minimum.
    Unlimited users for the first month.
    Save 20% with our annual plan.

    Q. Quelles sont les principales fonctionnalités du logiciel Akita ?

    Fonctionnalités du logiciel Akita :

    • Account health measurement
    • At-risk customer identification
    • Churn risk identification
    • Connect with the leading cloud accounting tools
    • Cost data import automation
    • Customer histories
    • Customer support ticket statuses
    • Customizable alerts
    • Filtering
    • High valued customer lists
    • Metric definition
    • Progress tracking
    • RESTful API Available
    • ROI analysis
    • Segmentation
    • Upsell target identification

    Q. Qui utilise Akita ?

    Utilisateurs habituels du logiciel Akita :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Akita est-il disponible ?

    Langues dans lesquelles Akita est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Akita ?

    Types de licences disponibles pour Akita:

    Abonnement

    Q. Akita prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Akita.

    Q. Avec quelles applications Akita peut-il s'intégrer ?

    Applications s'intégrant à Akita :

    ActiveCampaign, ActiveCampaign, AllClients, Capsule, Harvest, Invoicera, Mailchimp, PipelineDeals, Xero, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour Akita ?

    Ressources d'aide disponibles pour Akita :

    Support en ligne