CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO's, call centers, telemarketers, appointment setters, and sales and customer support centers.
CallTools provides an outbound power dialer with a powerful predictive dialing system. The dialer uses an algorithm that helps reach more prospects and customers in a shorter period of time. Users are able to call through their list, transfer live calls to awaiting agents, as well as skip answering machines and dead numbers. Additional predictive dialing features include live agent monitoring directly from the dashboard with notifications, as well as skill-based routing for assigning calls to the appropriate agents. The contact center solution also provides a built-in CRM (customer relationship management) tool that allows users to manage call dispositions, track opportunities, set up reminders, and more.
CallTools’ inbound call center helps users effectively manage call distribution by providing service and sales agents with the knowledge to assist callers faster. The inbound solution includes real-time analytics and call recording while enable managers to gather training material for improving agent effectiveness. Call reporting capabilities display call data in various formats to help users learn from call analytics. CallTools records detailed call logs with called id, duration, date/time stamps, and call recording audio.
I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance.
Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to.
There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.
I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.
These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.
There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together
Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.
Please don't hesitate to contact us if you need any further assistance!
Your CallTools.com Team
I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.
Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!
I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.
Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.
First of all, our apologies for the late response. We¿re thankful to receive such an in-depth review and should have replied to it earlier!
We are proud to offer such a wide range of features available on our system. Live Agent Monitoring completely shifts your ability to manage agents and provides real-time insight you weren¿t able to gather before. We¿re glad it has been so helpful for you!
Please don¿t hesitate to reach out if you have any further questions regarding the system.
Your CallTools.com Team
I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.
By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.
Thank you for your incredible review! We're proud to offer a contact center platform that rises above the others. Streamline your process from inbound to outbound with our wide range of features. Our Customer Support team provides initial training then helps with any follow-up questions you have or assistance you need. We're glad to hear that CallTools.com exceeded your expectations! Please let us know if there is anything we can help you with. - Your CallTools.com Team
Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.
Phone clarity and connection rates.
Can't say I have any complaints.
Thank you for your review of CallTools.com's Predictive Dialer! We're glad Ed has been a great point of contact for you and that the Customer Support team has made working on the platform understandable. With all of the features that our software offers it may seem difficult to navigate but we pride ourselves on being available to walk you through any difficulties. With the new web phone we've integrated into the dashboard it's easier than ever to start dialing. We hope you'll find it useful at your company.
Please continue to let us know if there is anything we can help you with!
Your CallTools.com Team
Voici quelques-unes des questions fréquentes sur CallTools.
Types de licences disponibles pour CallTools :
À partir de: $100/mois
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Fonctionnalités du logiciel CallTools :
Utilisateurs habituels du logiciel CallTools :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles CallTools est disponible :
Types de licences disponibles pour CallTools:
Nous n'avons pas d'informations sur les appareils pris en charge par CallTools.
Applications s'intégrant à CallTools :
3CLogic, Infusionsoft, Magento, Microsoft Dynamics CRM, Pipedrive, Salesforce Sales Cloud, Shopify, SugarCRM, Zendesk, Zoho CRM
Ressources d'aide disponibles pour CallTools :
Support en ligne, Support téléphonique