CallTools - Prix, fonctionnalités, avis et comparateur de logiciels

CallTools

All-in-one predictive dialer & inbound call center solution

4.8/5 (61 avis)

CallTools - Présentation

CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO's, call centers, telemarketers, appointment setters, and sales and customer support centers.

CallTools provides an outbound power dialer with a powerful predictive dialing system. The dialer uses an algorithm that helps reach more prospects and customers in a shorter period of time. Users are able to call through their list, transfer live calls to awaiting agents, as well as skip answering machines and dead numbers. Additional predictive dialing features include live agent monitoring directly from the dashboard with notifications, as well as skill-based routing for assigning calls to the appropriate agents. The contact center solution also provides a built-in CRM (customer relationship management) tool that allows users to manage call dispositions, track opportunities, set up reminders, and more.

CallTools’ inbound call center helps users effectively manage call distribution by providing service and sales agents with the knowledge to assist callers faster. The inbound solution includes real-time analytics and call recording while enable managers to gather training material for improving agent effectiveness. Call reporting capabilities display call data in various formats to help users learn from call analytics. CallTools records detailed call logs with called id, duration, date/time stamps, and call recording audio.

Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

CallTools - Avis

Note globale
4.8/5
97% d'avis positifs
54
Excellent
5
Très bien
1
Moyen
1
Médiocre
0
Horrible
Traduit par Google

Call Tools Platform

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 19.01.2017
Provenance de l'avis : Capterra

I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance.

Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to.

There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.

I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

Avantages

These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

Inconvénients

There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

Blown Away!!! & I've used most of them out there. Nothing compares, hands down.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20.03.2018
Provenance de l'avis : Capterra

Full function Call Center Application

Avantages

I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.

Inconvénients

I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

better than the rest!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 29.06.2016
Provenance de l'avis : Capterra

I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Avantages

I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Inconvénients

Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 27.10.2017
Provenance de l'avis : Capterra

I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.

Avantages

By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

Inconvénients

.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10.01.2017
Provenance de l'avis : Capterra

Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.

Avantages

Phone clarity and connection rates.

Inconvénients

Can't say I have any complaints.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

CallTools - Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

CallTools - Fonctionnalités

  • API
  • Automatic Notifications
  • CRM Integration
  • Monitoring
  • Suivi des activités
  • Tableau de bord d'activités
  • Third Party Integration

  • Base de données de contacts
  • Gestion des devis
  • Gestion des opportunités
  • Importation et exportation de données
  • Intégration des e-mails
  • Modèles personnalisables
  • Outils de collaboration
  • Real Time Data
  • Saisie de leads
  • Sales Analytics
  • Sales Reporting
  • Search Functionality
  • Suivi des ventes

Plus d'information sur CallTools

Principales fonctionnalités sur CallTools

  • Answering machine detection
  • Basic CRM software built-in
  • Blended call center
  • Call logging
  • Call recording
  • Campaign management
  • Enhanced voicemail detection
  • In-depth reporting & analytics
  • Inbound call center
  • Interactive Voice Response (IVR)
  • List management
  • Live agent monitoring
  • Live chat
  • Manager account and dashboard
  • Manual dialer
  • Marketing Automation
  • Outbound call center
  • Premise-based call center
  • Progressive dialer
  • Quality management
  • Skill based routing
  • Third party software integrations
  • Virtual call center
  • Workforce management
  • data

Avantages

  • CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

  • The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

  • CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

  • Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

  • The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.

  • CallTools - FAQ

    Voici quelques-unes des questions fréquentes sur CallTools.

    Q. Quels sont les types de licence disponibles pour CallTools ?

    Types de licences disponibles pour CallTools :

    À partir de: $100/mois

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Q. Quelles sont les principales fonctionnalités du logiciel CallTools ?

    Fonctionnalités du logiciel CallTools :

    • Answering machine detection
    • Basic CRM software built-in
    • Blended call center
    • Call logging
    • Call recording
    • Campaign management
    • Enhanced voicemail detection
    • In-depth reporting & analytics
    • Inbound call center
    • Interactive Voice Response (IVR)
    • List management
    • Live agent monitoring
    • Live chat
    • Manager account and dashboard
    • Manual dialer
    • Marketing Automation
    • Outbound call center
    • Premise-based call center
    • Progressive dialer
    • Quality management
    • Skill based routing
    • Third party software integrations
    • Virtual call center
    • Workforce management
    • data

    Q. Qui utilise CallTools ?

    Utilisateurs habituels du logiciel CallTools :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues CallTools est-il disponible ?

    Langues dans lesquelles CallTools est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour CallTools ?

    Types de licences disponibles pour CallTools:

    Abonnement

    Q. CallTools prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par CallTools.

    Q. Avec quelles applications CallTools peut-il s'intégrer ?

    Applications s'intégrant à CallTools :

    3CLogic, Infusionsoft, Magento, Microsoft Dynamics CRM, Pipedrive, Salesforce Sales Cloud, Shopify, SugarCRM, Zendesk, Zoho CRM

    Q. Quelles sont les ressources d'aide disponibles pour CallTools ?

    Ressources d'aide disponibles pour CallTools :

    Support en ligne, Support téléphonique

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