ServiceTrade

Une application d'intervention commerciale et de service client.

En savoir plus sur ServiceTrade

ServiceTrade est une application web et mobile de gestion des interventions qui s'adresse aux entreprises des secteurs suivants : réparation mécanique, CVC, protection contre les incendies, équipement alimentaire commercial, conduits d'aération, nettoyage de cuisine, lavage sous pression et équipement médical.

ServiceTrade aide les prestataires de services commerciaux à offrir un service client haut de gamme qui rend leur entreprise plus rentable. Les fonctionnalités de service client permettent de fournir un support en ligne tout au long du cycle des services pour établir des relations rentables et durables avec les clients.

Les entreprises attendent des sous-traitants innovants à même d'améliorer leur service sur site et leur engagement en ligne. Grâce à ServiceTrade, les clients reçoivent des devis en ligne multimédias, des rapports de fin de service avec photos provenant des appareils mobiles de vos techniciens, tout en bénéficiant d'un portail en ligne qui comprend leur historique complet. Les alertes de technicien en chemin et la coordination entre les différents membres du personnel d'interventions, le siège social et les clients favorisent des rendez-vous plus professionnels et efficaces. Les photos, la documentation et les notes audio enregistrées sur les tablettes et smartphones des techniciens permettent aux chefs d'entreprise de recueillir plus d'informations concernant l'état de leurs systèmes.

ServiceTrade rationalise les opérations de service pour un ou plusieurs bureaux en gérant les ordres de travail et les services planifiés et d'urgence, ainsi qu'en intégrant la plupart des plateformes comptables pour éliminer les données en doublon. L'informatisation permet de réduire le temps consacré au suivi des tâches administratives afin de procéder à la facturation des clients plus rapidement.

Cette prestation de services améliorée fournie par ServiceTrade laisse une expérience numérique durable à même de renforcer l'image de la marque du prestataire durablement après l'utilisation du service. Les clients attendent de leurs sous-traitants qu'ils se comportent comme des conseillers fiables à même de mieux leur venir en aide que leurs concurrents. Les prestataires de service qui n'adoptent pas de solutions technologiques pour gérer leur service client s'exposent à des risques de marginalisation de la part des entreprises qui le font. Grâce à une expérience client exceptionnelle, ServiceTrade stimule la croissance de l'entreprise en attirant de nouveaux prospects et en étendant les relations clients au-delà des rendez-vous.


Images

ServiceTrade Logiciel - 1
ServiceTrade Logiciel - 2
ServiceTrade Logiciel - 3
ServiceTrade Logiciel - 4
ServiceTrade Logiciel - 5
En voir 6 de plus
Vidéo de ServiceTrade
ServiceTrade Logiciel - 1
ServiceTrade Logiciel - 2
ServiceTrade Logiciel - 3
ServiceTrade Logiciel - 4
ServiceTrade Logiciel - 5

ServiceTrade ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ServiceTrade

4,6 (297)
VS.
Le plus évalué

À partir de

Prix introuvable
49,00 $US
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

82
104

Intégrations

12
5

Simplicité d’utilisation

4,5 (297)
4,2 (627)

Rapport qualité-prix

4,5 (297)
4,6 (627)

Service client

4,7 (297)
4,5 (627)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives

Contractor Foreman

4,5
Alternative n° 1 à ServiceTrade
À partir de 49 $/mois (pour toute l'entreprise), Contractor Foreman est un logiciel de gestion de la construction...

ServiceMax

4,2
Alternative n° 2 à ServiceTrade
ServiceMax est une excellente solution de gestion des interventions adoptée par des centaines d'entreprises dans le...

FieldAware

3,3
Alternative n° 3 à ServiceTrade
L'application mobile et le logiciel web de FieldAware offrent aux entreprises la puissance, l'intelligence et la...

Intuit Field Service Management

2,8
Alternative n° 4 à ServiceTrade
Intuit Field Service Management ES est une solution de gestion des interventions qui offre des fonctions de planificatio...

Avis

Note globale

4,6 /5
(297)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,7/5

Vous avez déjà ServiceTrade ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 297
Amanda
Note globale
  • Secteur d'activité : Sécurité publique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ServiceTrade Review

Publié le 09/03/2023

We are extremely happy with the ServiceTrade product and team.

We are extremely happy with the ServiceTrade product and team.

Avantages

ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.Their support team is always friendly, quick with their responses, and helpful. Behind the scenes, their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors.

Inconvénients

It would be nice for the mobile app and web versions to automatically log users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, which is usually the root cause of mobile app glitches they experience.

LINDA
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Saved by Service Trade!

Publié le 15/05/2019

I am solving the problems of scheduling jobs for on time appointments. It was a nightmare before...

I am solving the problems of scheduling jobs for on time appointments. It was a nightmare before Service Trade. Now, I can schedule jobs and the techs love it. They each have iPads with the Service Trade app on them and we communicate all day instead of waiting for them to return to the office at the end of the day!

Avantages

The service and software are perfect for our company and it keeps everyone on schedule.  I like that the techs can look ahead for the week and see where they are working and what jobs they are doing.  Also, I can keep up with where they are located and how they are doing time wise.   If I need to add another job while the tech is in the field, I can. I can update my customers by calling a customer to inform them that the tech will be early or late to the appointment because I can see where they are located and how long they have been on the job. I don't know how we survived without Service Trade!!  They saved us!! Thank you!!

Inconvénients

I only have one complaint about the software and that is when I need to reschedule a job from one week to the other, I can't do it without going in the job and making the change. I would love to be able to move the jobs in the scheduling area where you just click and drag the job to the next day! I've asked Service Trade about this idea...I'm sure they will have it at some point!

Paul
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Don't trust this software with your business's vital processes

Publié le 07/09/2022

We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great...

We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning.
That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were.
If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result.

Avantages

This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet.
Very customer friendly. Automated emails with custom links is terrific.
Overall their product looks great on the surface, and the presentation is top notch.

Inconvénients

This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well.
Major updates are frequently rolled out without notice, and have a huge impact on your processes.
Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software.
Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report.
This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money.
Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments)

Réponse de ServiceTrade

Hi Paul,

I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback!

- Mary Clayton Shearer

David
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Service Trade absolutely revolutionized our business. It is amazing.

Publié le 13/09/2016

Our company went from a literal shoe box full of index cards to Service Trade. It was such an...

Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere.

Avantages

Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.

Inconvénients

There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.

Réponse de ServiceTrade

David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley

Crystal
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A must-have for modern service industry businesses

Publié le 24/10/2016

If you're scheduling multiple crews, wanting to see where the techs are/ when they clocked in, and...

If you're scheduling multiple crews, wanting to see where the techs are/ when they clocked in, and wanting to give customers great follow up information and photos, you pretty much have to have Service Trade. After the initial learning curve, which is definitely not bad, it frees up a lot of time and bandwidth because you can do much more. It keeps it organized for you and impresses your customers with the technology they expect- even from their HVAC, fire/ safety service, etc.

We've made a number of requests for changes and tweaks in the system to customize it further to our needs. Not all can be accommodated, but tech support has been great at listening to us and making sure they understand what we want. Then they tell us if it's feasible or if there is a better way that already exists. We've been really happy with the personalized touch. We attended their recent conference in SC and were really pleased with the additional ideas that are available that we're not yet implementing- getting to work on those ASAP.

Get with the future or get left behind. ServiceTrade is the new requirement for what we must provide to do good work and give customers what they want. ST is allowing us to expand and grow.

Avantages

Ease of use, short initial learning curve, number of available features

Inconvénients

Invoicing could be smoother - requesting more features for this area

Afficher 5 avis sur 297 Lire tous les avis

ServiceTrade - FAQ

Voici quelques-unes des questions fréquentes sur ServiceTrade.

Types de licences disponibles pour ServiceTrade :

  • À partir de :
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel ServiceTrade :

2–10, 11–50, 51–200, 201–500, 501–1 000

Langues dans lesquelles ServiceTrade est disponible :

anglais

Appareils pris en charge par ServiceTrade :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à ServiceTrade :

ComputerEase, FOUNDATION, Google Calendar, Microsoft Excel, QuickBooks Online Advanced, Quickbooks Online, Sage 100, Sage 300 Construction and Real Estate, Sage Accounting, Sage Intacct, WordPress, Zapier

Ressources d'aide disponibles pour ServiceTrade :

Service client/e-mail, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ServiceTrade.