ServiceTrade Commercial
Une application d'intervention commerciale et de service client.
4,6 /5 (259 avis) Donnez votre avis !ServiceTrade Commercial - Présentation
Description du logiciel ServiceTrade Commercial
ServiceTrade est une application web et mobile de gestion des interventions qui s'adresse aux entreprises des secteurs suivants : réparation mécanique, CVC, protection contre les incendies, équipement alimentaire commercial, conduits d'aération, nettoyage de cuisine, lavage sous pression et équipement médical.
ServiceTrade aide les prestataires de services commerciaux à offrir un service client haut de gamme qui rend leur entreprise plus rentable. Les fonctionnalités de service client permettent de fournir un support en ligne tout au long du cycle des services pour établir des relations rentables et durables avec les clients.
Les entreprises attendent des sous-traitants innovants à même d'améliorer leur service sur site et leur engagement en ligne. Grâce à ServiceTrade, les clients reçoivent des devis en ligne multimédias, des rapports de fin de service avec photos provenant des appareils mobiles de vos techniciens, tout en bénéficiant d'un portail en ligne qui comprend leur historique complet. Les alertes de technicien en chemin et la coordination entre les différents membres du personnel d'interventions, le siège social et les clients favorisent des rendez-vous plus professionnels et efficaces. Les photos, la documentation et les notes audio enregistrées sur les tablettes et smartphones des techniciens permettent aux chefs d'entreprise de recueillir plus d'informations concernant l'état de leurs systèmes.
ServiceTrade rationalise les opérations de service pour un ou plusieurs bureaux en gérant les ordres de travail et les services planifiés et d'urgence, ainsi qu'en intégrant la plupart des plateformes comptables pour éliminer les données en doublon. L'informatisation permet de réduire le temps consacré au suivi des tâches administratives afin de procéder à la facturation des clients plus rapidement.
Cette prestation de services améliorée fournie par ServiceTrade laisse une expérience numérique durable à même de renforcer l'image de la marque du prestataire durablement après l'utilisation du service. Les clients attendent de leurs sous-traitants qu'ils se comportent comme des conseillers fiables à même de mieux leur venir en aide que leurs concurrents. Les prestataires de service qui n'adoptent pas de solutions technologiques pour gérer leur service client s'exposent à des risques de marginalisation de la part des entreprises qui le font. Grâce à une expérience client exceptionnelle, ServiceTrade stimule la croissance de l'entreprise en attirant de nouveaux prospects et en étendant les relations clients au-delà des rendez-vous.
ServiceTrade Commercial - Présentation
Prix
Types de licence
ServiceTrade Commercial - Fonctionnalités
Médias
ServiceTrade Commercial - Avis
ServiceTrade Commercial - Avis
The wind beneath my wings
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.
ServiceTrade Has Transformed Our Business
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.
The upload of PDFs is slow
It's efficiency
Service Trade is Easy to Use
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere. It's great!
Beat the billion dollar bullies
I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
Comparatif des alternatives : note globale
Comparer avec les alternatives
The wind beneath my wings
Avantages
ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.
Inconvénients
Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
ServiceTrade Has Transformed Our Business
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.
Avantages
ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
Inconvénients
I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!
The upload of PDFs is slow
It's efficiency
Avantages
The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.
Inconvénients
The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies
Service Trade is Easy to Use
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere. It's great!
Avantages
How easy it is to use. You can use Service Trade for all aspects of a job, from quoting to job management.
Inconvénients
I haven't found a way to have site photos appear on every job created for that site.
Beat the billion dollar bullies
I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
Avantages
The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.
Inconvénients
Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
ServiceTrade Commercial - Prix
ServiceTrade Commercial - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
ServiceTrade Commercial - Fonctionnalités
ServiceTrade Commercial - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
ServiceTrade Commercial - FAQ
ServiceTrade Commercial - FAQ
Voici quelques-unes des questions fréquentes sur ServiceTrade Commercial.
Q. Quels sont les types de licence disponibles pour ServiceTrade Commercial ?
Types de licences disponibles pour ServiceTrade Commercial :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel ServiceTrade Commercial ?
Nous n'avons pas d'informations sur les fonctionnalités de ServiceTrade Commercial.
Q. Qui utilise ServiceTrade Commercial ?
Utilisateurs habituels du logiciel ServiceTrade Commercial :
PME, Entreprises de taille moyenne
Q. Dans quelles langues ServiceTrade Commercial est-il disponible ?
Langues dans lesquelles ServiceTrade Commercial est disponible :
anglais
Q. ServiceTrade Commercial prend-il en charge les appareils mobiles ?
Appareils pris en charge par ServiceTrade Commercial :
Android, iPhone, iPad
Q. Avec quelles applications ServiceTrade Commercial peut-il s'intégrer ?
Applications s'intégrant à ServiceTrade Commercial :
Google Calendar, Microsoft Excel, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Sage 300 Construction, Sage Business Cloud Accounting, Sage Intacct, Wordpress, Zapier
Q. Quelles sont les ressources d'aide disponibles pour ServiceTrade Commercial ?
Ressources d'aide disponibles pour ServiceTrade Commercial :
Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.