Commercial field service and customer service application.
4.7/5 (239 avis)ServiceTrade is a web and mobile field service management application for companies in the mechanical, HVAC, fire protection, commercial food equipment, air duct, kitchen exhaust cleaning, pressure washing, and medical equipment industries.
ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle to build profitable, long-lasting relationships.
Businesses expect innovative service contractors to enhance their on-site service with online engagement. Through ServiceTrade, customers receive media-rich online quotes, after-service reports with photos from your techs’ mobile devices, and an online portal with their full service history. Tech-on-the-way alerts and coordination between field technicians, the home office, and the customer make each appointment more professional and successful. Photos, documentation, and audio notes taken with technicians’ smartphones or tablets give business owners more information about the status of their systems.
ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Going paperless decreases the amount of time spent tracking down paperwork, so you can invoice customers faster.
The enhanced service delivery provided by ServiceTrade leaves a lasting digital impression that makes the contractor’s brand memorable long after the service call. Customers expect service contractors to behave as a trusted advisor and show them how they’re helping them in ways that other contractors can’t or won’t. Service contractors who don’t adopt technology solutions for customer service are at risk of becoming marginalized by those who do. Through an amazing customer experience, ServiceTrade enables business growth by attracting new prospects and extending customer relationships beyond the service appointment.
Avantages
ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.
Inconvénients
Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
Avantages
There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!
Inconvénients
I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.
As a busy Service Company in the HVAC/Refrigeration industry, we have a number of areas within our business. Dispatching new service calls, completing routine scheduled Preventive Maintenance visits, payroll to hours employees, commission to other employees and quoting repairs from both within and out in the field. This software does it all. I went from payroll being a nightmare of hand written time sheets and multiple days of work to running a Clock Event Report from ServiceTrade and having my payroll done in 1-2 hours for an entire weeks worth of work. I particularly like the flow of the quoting and email notifications which keep me informed as the owner even when I am not in my office. My management and supervisors all have the ability to receive those same notifications and are already planning and proceeding with the work before I’ve even returned to my desk/office.
Avantages
This software has many different features that help our business daily and combines everything needed in one software. Whether its time clocking for payroll, dispatching, re-curing jobs or quoting there are so many features to this software that continue to streamline our operations. ServiceTrade has a modern day approach to making our service work visible to the customer with pictures/videos all combined within the digital experience that todays customers demand. We struggled with a number of other softwares in the past before finally finding ServiceTrade.
Inconvénients
With any multi-layer software that has many features, it takes time to learn and navigate through everything that it provides. I promise you that once you cross over the initial learning curve, you will be impressed with what this software can do to help all your employee’s jobs and lesson yours as business owners.
Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere.
Avantages
Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.
Inconvénients
There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.
David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley
It is a great application to use for the service industry and I know that there are still a bunch of small mom and pop places using the good ole pen and pad method for their services. I’ve been recommending this application to these small companies when I service them trying to simplify their lives really.
Avantages
I like that we can run everything into and out of ServiceTrade with scheduling the jobs as well as invoicing from that listed job and have everything linked to one system instead Of pulling from everywhere to close out one job. It simplifies the entire process from the admin side. From the technician side, it lays everything out in a systematic fashion. Our jobs are separated by the day and we can attach photos, invoices with job line items, as well as list deficiencies that still remain with photos. Also with the customer being able to have access to it, they are on the same page and know everything that is going on at all times and aren’t kept in the dark.
Inconvénients
The one thing that can improve I would say is when you select map to map ping the location of your jobs. It would be fantatstic to be able to select just a day instead of showing your entire schedule. We drive all over the state as well as surrounding states and to be able to narrow the search to just show what I have tomorrow for example, I could visually see where my jobs are and plan my day accordingly. This one be the greatest improvement to make from a technician standpoint.
Self-Starter: $0 - unlimited quotes, up to 20 jobs per month
Select : $59/month/technician paid annually
Premium : $89/month/technician paid annually
Enterprise : $119/month/technician paid annually
• 24/7/365 Online Service Account -- Customers login to a portal on your website to see their service history and upcoming appointments.
• Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.
• Verification in the Field -- Our tablet app gets customer approval with a digital signature – before leaving the job.
• Online Quote Approval -- Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.
• Service Review -- Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.
• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.
• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.
• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.
• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.
Voici quelques-unes des questions fréquentes sur ServiceTrade Commercial.
Types de licences disponibles pour ServiceTrade Commercial :
À partir de: 59,00 $US/mois
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Self-Starter: $0 - unlimited quotes, up to 20 jobs per month
Select : $59/month/technician paid annually
Premium : $89/month/technician paid annually
Enterprise : $119/month/technician paid annually
Fonctionnalités du logiciel ServiceTrade Commercial :
Utilisateurs habituels du logiciel ServiceTrade Commercial :
Entreprises de taille moyenne, PME
Langues dans lesquelles ServiceTrade Commercial est disponible :
anglais
Types de licences disponibles pour ServiceTrade Commercial:
Gratuit, Abonnement
Appareils pris en charge par ServiceTrade Commercial :
Android, iPhone, iPad
Applications s'intégrant à ServiceTrade Commercial :
Google Calendar, Microsoft Excel, QuickBooks, QuickBooks Online, QuickBooks Online, Sage 300 Construction, Sage Accounting, Sage Intacct, Wordpress, Zapier
Ressources d'aide disponibles pour ServiceTrade Commercial :
Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.