Kixie - Présentation
Description du logiciel Kixie
Kixie est un service de numérotation et de téléphonie CRM intégré permettant aux équipes commerciales d'effectuer davantage d'appels de vente, d'enregistrer tous les appels et de suivre les métriques d'appel. Le logiciel est hébergé dans le cloud et peut être configuré en 3 minutes sans matériel.
Kixie permet aux représentants commerciaux de passer des appels commerciaux facilement et de planifier de futurs appels. Le logiciel propose une liste de numérotation à appel direct et des options de numérotation automatique, ainsi que d'autres fonctions telles que l'enregistrement des appels, le routage personnalisable des appels et le suivi des appels. L'outil permet également de capturer des statistiques de vente telles que le taux de conversion et prend en charge la formation du nouveau personnel de vente à l'aide de la fonctionnalité Kixie Call Coaching. Le logiciel surveille des paramètres tels que le temps d'appel moyen par agent, le nombre total d'appels sortants, les dispositions et les connexions. Il offre également un tableau de bord avancé de reporting des appels pour évaluer les métriques de vente. Le logiciel prend également en charge la voix de qualité HD, les numéros gratuits, les messages d'accueil automatisés, la messagerie vocale, les SMS d'entreprise, les appels internationaux, la fonctionnalité de transfert et de mise en attente et l'assistance par réceptionniste virtuel.
Kixie s'intègre dans les applications de CRM tierces telles que Salesforce, Zoho, AmoCRM, Capsule et Nutshell, entre autres, pour offrir une expérience utilisateur transparente. Le logiciel peut être configuré avec des téléphones fixes et portables à l'aide d'applications natives et basées sur navigateur. Jewelscent, Bloomnation, NancyAugust et Seamless Docs sont quelques-unes des entreprises qui ont adopté cet outil.
Kixie - Présentation
Prix
Types de licence
Kixie - Fonctionnalités
Captures d'écran
Kixie - Avis
Kixie - Avis
Saved us a ton of money for a simple trackable dialer
Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.
A good phone software, with a few bugs.
Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.
Kixie PowerCall Is the Best I've Used
Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!
PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS
SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS
Great Phone Solutions to integrate with Pipedrive CRM
I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Saved us a ton of money for a simple trackable dialer
Avantages
I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.
The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.
I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.
Inconvénients
I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.
A good phone software, with a few bugs.
Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.
Avantages
We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.
Inconvénients
It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.
Kixie PowerCall Is the Best I've Used
Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!
Avantages
What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.
Inconvénients
So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.
PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS
SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS
Avantages
I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION
Inconvénients
ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED
Great Phone Solutions to integrate with Pipedrive CRM
I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!
Avantages
I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!
Inconvénients
Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Kixie - Prix
Kixie - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Kixie - Fonctionnalités
Kixie - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Kixie - FAQ
Kixie - FAQ
Voici quelques-unes des questions fréquentes sur Kixie.
Q. Quels sont les types de licence disponibles pour Kixie ?
Types de licences disponibles pour Kixie :
À partir de: 15,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Kixie ?
Nous n'avons pas d'informations sur les fonctionnalités de Kixie.
Q. Qui utilise Kixie ?
Utilisateurs habituels du logiciel Kixie :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Kixie est-il disponible ?
Langues dans lesquelles Kixie est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Kixie ?
Types de licences disponibles pour Kixie:
Abonnement
Q. Kixie prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Kixie.
Q. Avec quelles applications Kixie peut-il s'intégrer ?
Applications s'intégrant à Kixie :
Capsule, HubSpot CRM, HubSpot Marketing, Insightly, Nutshell, Pipedrive, Slack, Zendesk, Zoho CRM, amoCRM
Q. Quelles sont les ressources d'aide disponibles pour Kixie ?
Ressources d'aide disponibles pour Kixie :
FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo
Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.