Kixie

Kixie

Le moyen le plus rapide de passer davantage d'appels de vente.

4.5/5 (46 avis)

Kixie - Présentation

Description du logiciel Kixie

Kixie est un service de numérotation et de téléphonie CRM intégré permettant aux équipes commerciales d'effectuer davantage d'appels de vente, d'enregistrer tous les appels et de suivre les métriques d'appel. Le logiciel est hébergé dans le cloud et peut être configuré en 3 minutes sans matériel.

Kixie permet aux représentants commerciaux de passer des appels commerciaux facilement et de planifier de futurs appels. Le logiciel propose une liste de numérotation à appel direct et des options de numérotation automatique, ainsi que d'autres fonctions telles que l'enregistrement des appels, le routage personnalisable des appels et le suivi des appels. L'outil permet également de capturer des statistiques de vente telles que le taux de conversion et prend en charge la formation du nouveau personnel de vente à l'aide de la fonctionnalité Kixie Call Coaching. Le logiciel surveille des paramètres tels que le temps d'appel moyen par agent, le nombre total d'appels sortants, les dispositions et les connexions. Il offre également un tableau de bord avancé de reporting des appels pour évaluer les métriques de vente. Le logiciel prend également en charge la voix de qualité HD, les numéros gratuits, les messages d'accueil automatisés, la messagerie vocale, les SMS d'entreprise, les appels internationaux, la fonctionnalité de transfert et de mise en attente et l'assistance par réceptionniste virtuel.

Kixie s'intègre dans les applications de CRM tierces telles que Salesforce, Zoho, AmoCRM, Capsule et Nutshell, entre autres, pour offrir une expérience utilisateur transparente. Le logiciel peut être configuré avec des téléphones fixes et portables à l'aide d'applications natives et basées sur navigateur. Jewelscent, Bloomnation, NancyAugust et Seamless Docs sont quelques-unes des entreprises qui ont adopté cet outil.

Kixie - Présentation

Prix

À partir de
15,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Kixie - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Brésil, Canada, Europe, Allemagne et 4 autres, Amérique latine, Mexique, Afrique et Moyen-Orient, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Kixie : Track call metrics such as time of call, agent answering and call duration
Capture d'écran pour Kixie : Track call metrics such as time of call, agent answering and call duration Capture d'écran pour Kixie : Call tracking tools help to review sales calls and evaluate sales metrics Capture d'écran pour Kixie : Integration with applications such as Salesforce help to match call details with the customer profile that is already stored Capture d'écran pour Kixie : Integration with CRM applications help to improve sales productivity Capture d'écran pour Kixie : Improve workflow and capture statistics such as conversion rate with Kixie sales metrics Capture d'écran pour Kixie : Filter the call reporting dashboard by agent, customer contact or date Capture d'écran pour Kixie : Schedule sales and other follow-up calls

Kixie - Avis

Note globale
4.5
/
5 46 avis
Excellent
35

Très bien
5

Moyen
2

Médiocre
2

Mauvais
2

Rapport qualité-prix
4.4
Fonctionnalités
4.3
Simplicité d'utilisation
4.5
Support client
4.7
87% des utilisateurs recommandent cette application
Rowdie mitch G.

Saved us a ton of money for a simple trackable dialer

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.


Traduire avec Google Translate
Nick Y.

A good phone software, with a few bugs.

Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.


Traduire avec Google Translate
Mark F.

Kixie PowerCall Is the Best I've Used

Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!


Traduire avec Google Translate
Annette B.

PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS

SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS


Traduire avec Google Translate
Alec T.

Great Phone Solutions to integrate with Pipedrive CRM

I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!


Traduire avec Google Translate
Rowdie mitch G.
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Saved us a ton of money for a simple trackable dialer

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/03/2018
Provenance de l'avis : Capterra

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Avantages

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Inconvénients

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Nick Y.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

A good phone software, with a few bugs.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/11/2019
Provenance de l'avis : Capterra

Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Avantages

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Inconvénients

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Mark F.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Kixie PowerCall Is the Best I've Used

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/08/2018
Provenance de l'avis : Capterra

Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!

Avantages

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Inconvénients

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Annette B.
Secteur d'activité: Assurance
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 09/12/2019
Provenance de l'avis : Capterra

SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS

Avantages

I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION

Inconvénients

ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 3.0/10

Alec T.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Great Phone Solutions to integrate with Pipedrive CRM

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/12/2019
Provenance de l'avis : Capterra

I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!

Avantages

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Inconvénients

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8.9/10
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Kixie - Prix

Kixie - Prix

À partir de
15,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.4/5
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Kixie - Fonctionnalités

Kixie - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Monitoring
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Rapports sur les appels
Routage des appels
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4.3/5
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Kixie - FAQ

Kixie - FAQ

Voici quelques-unes des questions fréquentes sur Kixie.

Q. Quels sont les types de licence disponibles pour Kixie ?

Types de licences disponibles pour Kixie :

À partir de: 15,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Kixie ?

Nous n'avons pas d'informations sur les fonctionnalités de Kixie.

Q. Qui utilise Kixie ?

Utilisateurs habituels du logiciel Kixie :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Kixie est-il disponible ?

Langues dans lesquelles Kixie est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Kixie ?

Types de licences disponibles pour Kixie:

Abonnement

Q. Kixie prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Kixie.

Q. Avec quelles applications Kixie peut-il s'intégrer ?

Applications s'intégrant à Kixie :

Capsule, HubSpot CRM, HubSpot Marketing, Insightly, Nutshell, Pipedrive, Slack, Zendesk, Zoho CRM, amoCRM

Q. Quelles sont les ressources d'aide disponibles pour Kixie ?

Ressources d'aide disponibles pour Kixie :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo