Kaseya BMS
Solution de gestion d'entreprise pour les départements informatiques et MSP
4 /5 (20 avis) Donnez votre avis !Kaseya BMS - Présentation
Description du logiciel Kaseya BMS
Kaseya BMS est une plateforme d'automatisation des services professionnels de nouvelle génération conçue pour permettre aux services informatiques et aux prestataires d'infogérance de disposer des outils clés nécessaires pour réussir dans le monde moderne de la gestion informatique.
BMS offre aux utilisateurs une interface facile à utiliser, qui permet aux utilisateurs de se mettre au courant plus rapidement et d'être plus productifs à long terme, tout en offrant la profondeur et la personnalisation requises pour répondre aux différents objectifs commerciaux des différentes équipes.
Kaseya BMS est équipé de tout ce qui est nécessaire, à un prix abordable, une fraction de la concurrence. BMS aide à réussir avec les meilleures solutions pour la gestion de projet, le CRM, le suivi du temps et la facturation, l'inventaire, les finances et le centre de service.
Kaseya BMS - Présentation
Prix
Types de licence
Kaseya BMS - Fonctionnalités
Médias
Kaseya BMS - Avis
Kaseya BMS - Avis
A great client tool software
Org Management
Overall business management has improved customer service with automated workflows. Better employee time management and tracking.
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.
We saved some money over our previous CRM.
Great Integrations
We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Kaseya BMS- Starter PSA
Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Comparatif des alternatives : note globale
Comparer avec les alternatives
A great client tool software
Avantages
Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system
Inconvénients
Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.
Org Management
Overall business management has improved customer service with automated workflows. Better employee time management and tracking.
Avantages
I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.
Inconvénients
I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.
We saved some money over our previous CRM.
Avantages
In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
Inconvénients
We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.
Great Integrations
We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Avantages
The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.
Inconvénients
Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.
Kaseya BMS- Starter PSA
Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Avantages
It is quite simple in comparison to some major players such as Autotask and Connectwise.
Inconvénients
It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.
I do like the fact that these are organic features and not added on haphazardly.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Kaseya BMS - Prix
Kaseya BMS - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Kaseya BMS - Fonctionnalités
Kaseya BMS - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Kaseya BMS - FAQ
Kaseya BMS - FAQ
Voici quelques-unes des questions fréquentes sur Kaseya BMS.
Q. Quels sont les types de licence disponibles pour Kaseya BMS ?
Types de licences disponibles pour Kaseya BMS :
À partir de: 35,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Kaseya BMS ?
Nous n'avons pas d'informations sur les fonctionnalités de Kaseya BMS.
Q. Qui utilise Kaseya BMS ?
Utilisateurs habituels du logiciel Kaseya BMS :
PME, Administration publique, À but non lucratif, Entreprises de taille moyenne
Q. Dans quelles langues Kaseya BMS est-il disponible ?
Langues dans lesquelles Kaseya BMS est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Kaseya BMS ?
Types de licences disponibles pour Kaseya BMS:
Abonnement
Q. Kaseya BMS prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Kaseya BMS.
Q. Avec quelles applications Kaseya BMS peut-il s'intégrer ?
Applications s'intégrant à Kaseya BMS :
HaloITSM, IT Glue, QuickBooks Online Advanced, QuoteWerks, Quoter, Warranty Master, xMatters
Q. Quelles sont les ressources d'aide disponibles pour Kaseya BMS ?
Ressources d'aide disponibles pour Kaseya BMS :
FAQ, Forum, Support téléphonique