Ytel Platform

Ytel Platform

Logiciel de centre d'appels sortants primé (assistance 24h/24, 7j/7 aux États-Unis)

3.9/5 (24 avis)

Ytel Platform - Présentation

Ytel Contact Center est idéal pour les entreprises de 10 agents ou plus. Ytel Contact Center a été conçu pour optimiser l'efficacité de vos appels sortants et intégrer des moyens avancés pour atteindre vos prospects afin de les convertir en clients. Ytel est un opérateur téléphonique autorisé qui comptabilise des décennies d'expérience dans le secteur des télécommunications, ainsi que dans les technologies propriétaires et les logiciels. Reconnus par des dizaines de milliers d'entreprises et d'utilisateurs, la qualité du réseau, la fiabilité et le service client sont au cœur d'Ytel.

Ytel fournit des fonctionnalités uniques développées au fil des ans pour optimiser la génération de leads. Bénéficiez d'une technologie de pointe, d'un prix imbattable et d'une équipe de spécialistes prête à travailler pour assurer votre réussite dès le premier jour.

Prix

À partir de
100,00 $US
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Ytel Platform - Avis

Note globale
3.9/5
63% d'avis positifs
12
Excellent
3
Très bien
4
Moyen
4
Médiocre
1
Horrible
Ryan S.
Traduire avec Google Translate

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Publié le 03/06/2016
Provenance de l'avis : SoftwareAdvice

Avantages

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple!

Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Inconvénients

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Holly D.
Traduire avec Google Translate

Patrick Deserves a PLATINUM metal !

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 03/08/2016
Provenance de l'avis : Capterra

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Avantages

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Inconvénients

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Jessy M.
Traduire avec Google Translate

Ytel: Efficient Dialer

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 25/07/2019
Provenance de l'avis : Capterra

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Avantages

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Inconvénients

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
John S.
Traduire avec Google Translate

Finally a robust system that doesn't take a PHD to run

Publié le 20/05/2016
Provenance de l'avis : SoftwareAdvice

Avantages

They were able to get me up and running in a matter of days where I was waiting almost 90 days on another vendor to get my deployment done and finally started looking elsewhere which brought me to Ytel. The system is also very easy to manage especially for my agents which makes training new hires a lot easier. The outbound portion of this system is hands down the best platform I have ever used and it is blended so I can keep all my agents busy throughout the day. Also, the billing is very straight forward with no hidden fees trying to make it look less expensive than it really is.

Inconvénients

The system is great on the voice side, but right now I have to use another of their solutions to handle text and email. They have told me that their full multi channel system should be out later this year which will bring it all into 1 interface though so it's not really that bad.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Andrew B.
Traduire avec Google Translate

Good Customer Service, Very sharp learning curve

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/08/2018
Provenance de l'avis : Capterra

Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Avantages

Reporting is easy to access and analyze.

Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.

Inconvénients

The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome.

The lag time waiting for a screen to refresh is too long.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Ytel Platform - Prix

À partir de
100,00 $US
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Ytel Platform - Fonctionnalités

  • API
  • Chat
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration CRM
  • Messagerie instantanée
  • Rapports en temps réel
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Transfert d’appel

  • Analyse en temps réel
  • Conférences
  • Conférences vidéo et en direct
  • Intégration de tiers
  • Messagerie vocale
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Tableau de bord d'activités

Ytel Platform - FAQ

Voici quelques-unes des questions fréquentes sur Ytel Platform.

Q. Quels sont les types de licence disponibles pour Ytel Platform ?

Types de licences disponibles pour Ytel Platform :

À partir de: 100,00 $US

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Ytel Platform ?

Nous n'avons pas d'informations sur les fonctionnalités de Ytel Platform.

Q. Qui utilise Ytel Platform ?

Utilisateurs habituels du logiciel Ytel Platform :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Ytel Platform est-il disponible ?

Langues dans lesquelles Ytel Platform est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Ytel Platform ?

Types de licences disponibles pour Ytel Platform:

Abonnement

Q. Ytel Platform prend-il en charge les appareils mobiles ?

Appareils pris en charge par Ytel Platform :

Android, iPhone

Q. Avec quelles applications Ytel Platform peut-il s'intégrer ?

Applications s'intégrant à Ytel Platform :

HubSpot Marketing, Infusionsoft, QuickMail.io, Salesforce Marketing Cloud, SugarCRM, Velocify, Zapier, Zendesk, Zendesk Sell, Zoho CRM Plus

Q. Quelles sont les ressources d'aide disponibles pour Ytel Platform ?

Ressources d'aide disponibles pour Ytel Platform :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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