
Ytel
En savoir plus sur Ytel
Ytel Contact Center est idéal pour les entreprises de 10 agents ou plus. Ytel Contact Center a été conçu pour optimiser l'efficacité de vos appels sortants et intégrer des moyens avancés pour atteindre vos prospects afin de les convertir en clients. Ytel est un opérateur téléphonique autorisé qui comptabilise des décennies d'expérience dans le secteur des télécommunications, ainsi que dans les technologies propriétaires et les logiciels. Reconnus par des dizaines de milliers d'entreprises et d'utilisateurs, la qualité du réseau, la fiabilité et le service client sont au cœur d'Ytel.
Ytel fournit des fonctionnalités uniques développées au fil des ans pour optimiser la génération de leads. Bénéficiez d'une technologie de pointe, d'un prix imbattable et d'une équipe de spécialistes prête à travailler pour assurer votre réussite dès le premier jour.
Options de tarification dès :
100,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Ytel
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais
Options de tarification dès :
100,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Ytel
Images






Fonctionnalités
Nombre total de fonctionnalités pour Ytel : 76
Alternatives
Bria

CloudTalk

Genesys Cloud CX

Call Center Studio

Avis
Vous avez déjà Ytel ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
An excellent program that scales up well with our company, increasing calls and efficiency.
Publié le 06/05/2018
Avantages
This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.
Inconvénients
There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Ytel: Efficient Dialer
Publié le 25/07/2019
Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job...
Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!
Avantages
Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!
Inconvénients
There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!
Alternatives envisagées
BriaPourquoi passer à Ytel
I chose ytel because the system looked easier to use than other ones i looked in to...- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Not good enough
Publié le 14/12/2018
It is not our company's money worth.
It is not our company's money worth.
Avantages
I like how I can see who is on break, online, offline, etc.
Inconvénients
I cannot listen to live calls without it sounding funny.
Sometimes some other lines interfere and I can hear other persons private information.
Sometimes I cannot find calls even if I go through the long process of looking for a call.
Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.
- Secteur d'activité : Enseignement primaire et secondaire
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tried Many Call Center Solutions, None of them come CLOSE to Ytel!
Publié le 03/06/2016
Avantages
First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple!
Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!
Inconvénients
I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Patrick Deserves a PLATINUM metal !
Publié le 03/08/2016
I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though...
I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,
Avantages
PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"
Inconvénients
There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.
Ytel - FAQ
Voici quelques-unes des questions fréquentes sur Ytel.Q. Quels sont les types de licence disponibles pour Ytel ?
Types de licences disponibles pour Ytel :
- À partir de : 100,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Ytel ?
Utilisateurs habituels du logiciel Ytel :
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Ytel est-il disponible ?
Langues dans lesquelles Ytel est disponible :
anglais
Q. Ytel prend-il en charge les appareils mobiles ?
Appareils pris en charge par Ytel :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Ytel peut-il s'intégrer ?
Applications s'intégrant à Ytel :
HubSpot Marketing Hub, Keap, Salesforce Marketing Cloud, SugarCRM, Velocify, Zapier, Zendesk Sell, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Ytel ?
Ressources d'aide disponibles pour Ytel :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Ytel.
- Logiciels de centre d'appel
- Logiciels de contact client
- Logiciels de predictive dialer
- Logiciels de SVI (serveur vocal interactif)
- Logiciels d'enregistrement des appels
- Logiciels de numérotation automatique
- Logiciels de télémarketing
- Logiciels de VoIP
- Logiciels de téléphonie
- Logiciels de comptabilisation des appels