Petal Booking (PetalMD)

Petal Booking (PetalMD)

Portail de rendez-vous et tableaux de bord en ligne pour cliniques médicales

4/5 (64 avis)

Petal Booking (PetalMD) - Présentation

Petal Booking s'intègre à de nombreux dossiers médicaux électroniques et propose la synchronisation de différents canaux de réservation de rendez-vous pour les patients, l'automatisation de rappels, la prise de rendez-vous en ligne et une borne d'enregistrement en libre-service. De plus, des tableaux de bord analytiques qui permettent de mesurer et d'optimiser la gestion des rendez-vous sont disponibles.

Les patients peuvent prendre rendez-vous sur le site web de la clinique médicale, optimisant ainsi l'accès aux disponibilités des médecins. La solution privilégie le lien entre un patient et son médecin de famille lors de l'attribution d'un rendez-vous, même en cas de demande de consultation sans rendez-vous.

Rappels de rendez-vous automatisés pour de précieux gains de temps : rappels et demandes de confirmation. Cette fonctionnalité réduit également les pertes de revenus liées aux non-présentations de patients.

Une borne d'enregistrement en libre-service permet aux patients d'annoncer rapidement leur arrivée à la clinique, de manière autonome. Cela libère du personnel administratif et améliore l'expérience du patient en réduisant la file d'attente à la réception.

Enfin, les tableaux de bord analytiques et les rapports statistiques constituent des indicateurs de performance clés qui permettent aux cliniques médicales d'optimiser leurs opérations.

Prix

À partir de
$50/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada

Langues

anglais, français

Petal Booking (PetalMD) - Avis

Note globale
4/5
78% d'avis positifs
21
Excellent
29
Très bien
8
Moyen
5
Médiocre
1
Horrible
Traduire avec Google Translate

Physician lifestyles have been totally transformed

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/03/2018
Provenance de l'avis : Capterra

Avantages

PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Inconvénients

There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules).

The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier.

The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Réponse de PetalMD

Wow! Thank you for this amazing and complete review! We're really glad to see that you fully appreciate the time saved by our software; this is one of our goals!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

overall pretty good

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/03/2018
Provenance de l'avis : Capterra

Better way to book off time.

Avantages

there are a number of different calendar views that make it easy to navigate. I can clearly see what I have booked off. I am able to see who is working with me during the day and who is available for trades. trades are straight forward.

Inconvénients

I book off months in advance and there are only a few options for time off, there should be more
Sometimes, my days off are dropped.
Printing can be hassle - I like a particular view which is sometimes hard to find in the list of options.
The more users the more confusing the trade situation. I usually have this ironed out before hand and then go into Petal to make the switch. Otherwise it moght be a bit more difficult.

Réponse de PetalMD

Hello Jonathan,

Thank you for your kind words about the calendar views and trade features! Please know that we are currently working on upgrading these features to make them easier to use.

As far as your comment on the time off functionality, the planner of a group can create the categories that s/he wants to allow the group to use. So you should check with your group planner. This is not a PetalMD limitation.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/03/2018
Provenance de l'avis : Capterra

Avantages

I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

Inconvénients

Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software.
The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

Réponse de PetalMD

Hello Fiona,

Thank you for your positive review of our customer service!

As for your current package, if you feel the Advanced plan (automated scheduling) could be useful for you and your group, do not hesitate to write to us at info@petalmd.com or to book a custom demo :
https://www.petalmd.com/en-ca/scheduling-software-demo

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Great system that is easy to use

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 16/03/2018
Provenance de l'avis : Capterra

Avantages

PetalMd is easy to use. It displays the hospital call schedule in a clear way that is easy to navigate.

Inconvénients

The editing field in the "assigned physician" part of the scheduling section isn't formatted well. To add a comment or edit the time, you need to go to the dr list beside the schedule, go to the bottom and then scroll across to get to the wheel that allows you to open the edit page. It would be nice if it all displayed without having to scroll across.
It would also be nice if the administrator could add the contact information for the physicians in their department so that the physician didn't have to log on and do it themselves. There is a lot of missing contact info as a result.

Réponse de PetalMD

Hello Caitlin,

Thank you for your review! It's important to us that your hospital on-call schedule is clear and easy to navigate. We have a brand new module to manage contact information within your hospital by administrative member, ask our sales team for more information. Our goal is to save you time, after all.

Regarding your suggestion, we'll look into it. We have found in the past that screen size can be an issue. Have you looked into adjusting your screen resolution? Nonetheless, it's this kind of advice that helps us to improve our solutions, so again, thank you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

great to help our Peds group call schedule

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 16/03/2018
Provenance de l'avis : Capterra

Avantages

Simplistic symbols he one learn how to use this software. It is helpful to also learn the mobile app is it is also useful on a daily basis. The software is easy for MD's to learn and manipulate to their own needs. It also helps with sorting out call equity issues.

Inconvénients

Need to spend to time become adept but this is overall a quick process. My biggest issue is I would like the mobile app to allow me as a scheduler to make changes. Currently this can only be done it seems from a desktop which can be limiting.

Réponse de PetalMD

Hello Ian,

We're glad to hear that our application helps you on a daily basis, that's what we're aiming for! For the moment, some features for scheduling are only available on the desktop version because scheduling comes with a lot of options; but we understand your concern and we will see what we can do regarding changes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Petal Booking (PetalMD) - Prix

À partir de
$50/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Petal Booking (PetalMD) - Fonctionnalités

  • Conformité HIPAA
  • Gestion des rendez-vous
  • Notifications automatiques
  • Portail client
  • Stockage de documents
  • Tableau de bord d'activités

  • Assurance-maladie
  • Facturation
  • Gestion de la conformité
  • Gestion des calendriers
  • Gestion des dossiers
  • Gestion des flux de travail
  • Gestion des réclamations
  • Graphiques
  • Modèles personnalisables
  • Planification automatisée
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Saisie de signature électronique

Petal Booking (PetalMD) - FAQ

Voici quelques-unes des questions fréquentes sur Petal Booking (PetalMD).

Q. Quels sont les types de licence disponibles pour Petal Booking (PetalMD) ?

Types de licences disponibles pour Petal Booking (PetalMD) :

À partir de: $50/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Petal Booking (PetalMD) ?

Nous n'avons pas d'informations sur les fonctionnalités de Petal Booking (PetalMD).

Q. Qui utilise Petal Booking (PetalMD) ?

Utilisateurs habituels du logiciel Petal Booking (PetalMD) :

Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues Petal Booking (PetalMD) est-il disponible ?

Langues dans lesquelles Petal Booking (PetalMD) est disponible :

anglais, français

Q. Quels sont les types de licence disponibles pour Petal Booking (PetalMD) ?

Types de licences disponibles pour Petal Booking (PetalMD):

Abonnement

Q. Petal Booking (PetalMD) prend-il en charge les appareils mobiles ?

Appareils pris en charge par Petal Booking (PetalMD) :

iPhone, iPad

Q. Avec quelles applications Petal Booking (PetalMD) peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Petal Booking (PetalMD).

Q. Quelles sont les ressources d'aide disponibles pour Petal Booking (PetalMD) ?

Ressources d'aide disponibles pour Petal Booking (PetalMD) :

Support en ligne, Support téléphonique