Brightidea

Having been an Enterprise Admin for 2 years; there are 4 general areas of focus in considering what I like best about Bright Idea.

First, the end-user experience, those that come to a Challenge to submit, vote or comment on ideas. The interface is very straightforward and intuitive. I have yet to receive an end-user inquiry about how to use or what to do. Grade: A+

The next areas is Site (or Campaign) Administration; this is relevant for Challenge and Community Administrators - people running the campaigns. Typically, there is a small learning curve where you can show Managers easy-to-configure functional-widgets which provide a wealth of functionality in an easy to teach/use interface. Functional options can range from simple to advanced and can accommodate users on either plain. Grade: A+

As an Enterprise Administrator, there are a large number of features that can be customized for the Enterprise-wide site or individual Challenge experiences. I had one complaint about this tool is that there are too many features, which at times can feel a little overwhelming to when first learning the product. Grade: A

Finally, Customer Service. The team is outstanding. Very responsive, easily understood, available when needed. This has made a big difference in the success of our use of Bright Idea. Grade: A++

As an Enterprise Administrator there is a learning curve for many functional options that can take awhile to understand. Also, I am not a fan of some of the terminology such as "webstorm".

I have found the customization features relatively easy to use compared to previous platforms that we adopted. The ability to add steps and create rules in the innovation pipeline set up helps to create the various dynamics that we needed as we shape our relatively complex innovation and product development process. Integration with our processes was a bit challenging at first, but overtime we found ways to adapt the platform to meet our needs.

The ability to have all the functionalities we enjoy on the desktop version within the mobile app option would definitely be a good improvement.

-Ability to set up initiative/challenge pages easily and quickly
-Ability to build out pipelines to evaluate and track ideas's progress, and easily route to the appropriate evaluator(s)
-Good customer support with quick response and resolution turnaround time

-Needs improvement for more accurate language translation(s) feature
-Clearer differentiation between the various apps. It would be great if there were different templates/lay outs that fit the main purpose of each application. For example, the 'Discuss' app looking more like a discussion board rather than the rest of the applications where each submission is an individual idea board.