Jackrabbit Dance

What I like most about this software is the customer service. This is a robust and complex system that has evolved spectacularly over the 10+ years that I have used it. There are many features that can be confusing at first. But the customer service team is always ready to help and in a way that makes it easy to understand and replicate on my own later.

One thing that is missing is a retail feature for online sales. They have implemented a retail feature that can be done in person. But I would love to be able to sell our uniforms on our website through Jackrabbit. I would also love to see the email/communications features made more robust. It would be nice to know who is opening our emails and who is not.

I never knew my job could get so easy so quickly. Since using jackrabbit and realizing that everything can be stored in one place and when one piece of information changes due to an edit, the site changes it everywhere throughout, is incredibly helpful! I absolutely love how prompt and easy it is to get a hold of someone if I need help with a feature, honestly so amazing. Everything looks organized and is easy to access and I couldn’t be more thankful! I love Jack rabbit!

there are a few limitations within it that I have suggested and have been told might change in the future which is pretty cool! Mostly it does everything I want it to!

The product is fairly easy to use and provides a data base for our company. I am sure there are features that I have not used or do not use properly. I would like to understand billing more.

Sometimes hard to find the right reports. Would like to see some additional reports. ie - based on how we bill, ability to see who has not paid.Attendance - would like to see class attendance for a certain time period.

It’s complex in what it offers and easy to use.

It’s a bit difficult to learn how to use some features

I love that this product is very easy to use, both for our parents and our staff. It allows me as the owner to see what is going on, track important data and make decisions based on numbers rather than gut feel.

I have a few frustrations with the system. 1- Online store, I don't understand why this hasn't been created yet. An online store in the portal where we can post images of merchandise have the Store module manage inventory and have the cost of the items added to someone's account. 2- Shopping cart, I would love to see some sort of notification or email sent to parents when they have items remaining in their shopping cart. We have lost clients due to classes getting full because they never checked out. We also had people show up for events that we didn't know about because they also never fully checked out. 3- Excel exports- I love excel and the capability of pulling information and then manipulating it to fit what I need. The frustration I have is that the report pulls with many blank lines, so it becomes impossible to filter and pivot the information without removing thousands of blank lines and page tops/bottoms.