Spidergap est un outil en ligne permettant de créer et d'exécuter des évaluations de rétroaction à 360°. Les rapports de rétroaction centrés sur les employés aident les travailleurs à identifier les priorités d'amélioration et à prendre des mesures en matière de développement personnel. La solution peut être utilisée dans les organisations qui veulent évaluer 10 personnes ou 10 000 personnes. Spidergap est généralement utilisé par les ressources humaines, le personnel de formation et de développement, les leaders dans les petites et moyennes entreprises et les consultants.
Les utilisateurs peuvent créer et gérer des évaluations faciles à comprendre et simples à utiliser. Les questionnaires sont entièrement personnalisables et peuvent être modifiés à tout moment. Le concepteur en ligne de Spidergap permet aux utilisateurs de glisser-déposer pour ajouter des questions, ajouter du texte ou modifier des échelles d'évaluation. Les organisations peuvent même ajouter leur propre logo et d'autres marques personnalisées.
Les rapports de rétroaction et les plans de développement personnel de Spidergap sont faciles à comprendre et se concentrent sur l'objectif final. Ils mettent clairement en évidence les résultats de performance des employés et fournissent des listes des meilleurs atouts et des meilleurs domaines à améliorer. Le tableau de comparaison montre combien d'employés sont d'accord avec les améliorations souhaitées par rapport à chaque domaine.
Les répondants sont invités à résumer le rendement des autres employés et sont inclus dans les rapports de rétroaction. Les rapports Spidergap montrent les suggestions d'autres membres du personnel sur la façon dont un employé peut s'appuyer sur ses forces ou comment ils peuvent améliorer leurs domaines les plus faibles. Le plan de développement peut être rempli soit par l'employé lui-même, soit par son supérieur hiérarchique, en se concentrant sur trois ou cinq domaines choisis à améliorer. Les plans doivent inclure une liste claire des actions qui aideront l'employé à améliorer la performance globale. L'annexe du rapport donne aux utilisateurs une ventilation complète de tous les commentaires, y compris les performances actuelles, les performances souhaitées et l'amélioration souhaitée.
From an administrator's perspective, the system is very easy to understand and navigate.
Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.
Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed
Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings
Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.
The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.
Reports are clear and informative - summary information at the front, with detailed scores later.
From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.
For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.
For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.
Highly recommended system and great support.
Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!
All the best,
I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.
Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.
I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.
Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know!
All the best,
This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).
Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.
Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.
Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features.
We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated).
Thanks again for taking the time to share your feedback.
All the best,
Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues
Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels.
However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process.
The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on.
To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.
Voici quelques-unes des questions fréquentes sur Spidergap.
Types de licences disponibles pour Spidergap :
À partir de: €65
Type de licence: Licence unique
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Spidergap.
Utilisateurs habituels du logiciel Spidergap :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Spidergap est disponible :
Types de licences disponibles pour Spidergap:
Nous n'avons pas d'informations sur les appareils pris en charge par Spidergap.
Applications s'intégrant à Spidergap :
Ressources d'aide disponibles pour Spidergap :
FAQ, Support en ligne, Support téléphonique