Preferred Patron Loyalty

Loyalty marketing and gift card management

4,9 /5 (79 avis) Donnez votre avis !

Preferred Patron Loyalty - Présentation

Description du logiciel Preferred Patron Loyalty

Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.

Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron offer four editions: Bronze, Silver, Gold, and Platinum. Each includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, data management and hosting services.

Preferred Patron Loyalty - Présentation

Prix

À partir de
169,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Inquire for pricing


Preferred Patron Loyalty - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Media

19187
19188
583864
Preferred Patron Loyalty video Capture d'écran pour Preferred Patron Loyalty : Users can analyze the effectiveness of their promotions Capture d'écran pour Preferred Patron Loyalty : Users can view enrollment and sales activity for their promotions in Preferred Patron Capture d'écran pour Preferred Patron Loyalty : Preferred Patron enables users to set up multiple types of promotion

Preferred Patron Loyalty - Avis

Preferred Patron Loyalty - Avis

Note globale
4,9
/
5
Excellent
75

Très bien
4

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,9
Fonctionnalités
4,8
Simplicité d'utilisation
4,9
Support client
5
100% des utilisateurs recommandent cette application
Danell P.

Thank You, Preferred Patron!

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us


Traduire avec Google Translate
Courtney L.

Operations Director

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.


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Joe T.

It is a good software to track and collect customer info


Traduire avec Google Translate
Alan G.

I've been a client of Preferred Patron for a few years now, I have always had a positive...


Traduire avec Google Translate
Leighann J.

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for...

Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.


Traduire avec Google Translate
Danell P.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 13-50 employés
Traduire en français

Thank You, Preferred Patron!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/02/2019
Provenance de l'avis : Capterra

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Avantages

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Inconvénients

The tablet interaction with software isn't working like I had anticipated.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Courtney L.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire en français

Operations Director

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/08/2018
Provenance de l'avis : Capterra

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Avantages

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Inconvénients

I have not come across anything that has caused us issues.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joe T.
Secteur d'activité: Production alimentaire
Taille de l'entreprise: 13-50 employés
Traduire en français

It is a good software to track and collect customer info

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/04/2018
Provenance de l'avis : Capterra

Avantages

The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Inconvénients

We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

Traduire en français

Réponse de Preferred Market Solutions

Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Alan G.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/04/2018
Provenance de l'avis : Capterra

Avantages

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Inconvénients

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Leighann J.
Secteur d'activité: Cabinets médicaux
Taille de l'entreprise: 13-50 employés
Traduire en français

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/04/2018
Provenance de l'avis : Capterra

Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.

Avantages

Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Inconvénients

We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,7/10
Basé sur 79 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Preferred Patron Loyalty - Prix

Preferred Patron Loyalty - Prix

À partir de
169,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Inquire for pricing

Inquire for pricing

Rapport qualité-prix
4,9/5
Basé sur 79 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Preferred Patron Loyalty - Fonctionnalités

Preferred Patron Loyalty - Fonctionnalités

API
Base de données de clients
Base de données de contacts
Champs personnalisables
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,8/5
Basé sur 79 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Preferred Patron Loyalty

Plus d'informations sur Preferred Patron Loyalty

Preferred Patron Loyalty - Principales fonctionnalités

  • Activity management
  • Corporate Memberships
  • Customer accounts
  • Customer loyalty program
  • Discount management
  • Drip email marketing
  • Gift card system
  • Referral tracking
  • Survey management
  • WYSIWYG editor

Avantages

• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.

• The suite also offers private loyalty programs with private branded loyalty cards.

• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.

Preferred Patron Loyalty - FAQ

Preferred Patron Loyalty - FAQ

Voici quelques-unes des questions fréquentes sur Preferred Patron Loyalty.

Q. Quels sont les types de licence disponibles pour Preferred Patron Loyalty ?

Types de licences disponibles pour Preferred Patron Loyalty :

À partir de: 169,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Inquire for pricing

Q. Quelles sont les principales fonctionnalités du logiciel Preferred Patron Loyalty ?

Fonctionnalités du logiciel Preferred Patron Loyalty :

  • Activity management
  • Corporate Memberships
  • Customer accounts
  • Customer loyalty program
  • Discount management
  • Drip email marketing
  • Gift card system
  • Referral tracking
  • Survey management
  • WYSIWYG editor

Q. Qui utilise Preferred Patron Loyalty ?

Utilisateurs habituels du logiciel Preferred Patron Loyalty :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Preferred Patron Loyalty est-il disponible ?

Langues dans lesquelles Preferred Patron Loyalty est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Preferred Patron Loyalty ?

Types de licences disponibles pour Preferred Patron Loyalty:

Abonnement

Q. Preferred Patron Loyalty prend-il en charge les appareils mobiles ?

Appareils pris en charge par Preferred Patron Loyalty :

iPhone

Q. Avec quelles applications Preferred Patron Loyalty peut-il s'intégrer ?

Applications s'intégrant à Preferred Patron Loyalty :

WebRezPro

Q. Quelles sont les ressources d'aide disponibles pour Preferred Patron Loyalty ?

Ressources d'aide disponibles pour Preferred Patron Loyalty :

Support téléphonique, Support en ligne, FAQ, Tutoriels vidéo, Base de connaissances