En savoir plus sur AxisCare

AxisCare est une plateforme de planification et de gestion de l'aide à domicile conçue pour les gestionnaires, les propriétaires et tous les administrateurs d'agences de l'aide à domicile aux États-Unis et à l'étranger. La solution est accessible depuis n'importe où, car elle est basée sur le web et l'entreprise offre une formation et un support gratuits et illimités.

AxisCare propose une suite marketing avec des fonctionnalités de planification, de facturation, de reporting et d'intégration de la paie. Les fonctionnalités marketing et CRM permettent aux utilisateurs de suivre les revenus par source de référence, d'analyser les méthodes publicitaires, de sélectionner la meilleure méthodologie de publicité et de convertir les leads en clients actifs. Le suivi des relations et des relations par les professionnels du marketing dans une communauté spécifique aide à gérer les efforts de marketing et offre un meilleur retour sur investissement.

AxisCare offre une planification facile des rendez-vous avec les soignants et fournit des alertes en temps réel aux gestionnaires notifiant cette entrée tardive des soignants. La possibilité d'entrer et de sortir par l'intermédiaire d'appareils mobiles restreints par barrière géographique de GPS garantit que les utilisateurs se connectent de façon honnête et commode. Les utilisateurs peuvent en outre enregistrer les notes de soins, le kilométrage de piste, les dépenses et bien d'autres choses au sein de l'application.

AxisCare s'intègre à Quickbooks et travaille en lien avec des enquêtes auprès des clients et des soignants (Home Care Pulse), des vérifications d'antécédents (ClearStar), du CEU du soignant (IPCed), entre autres. AxisCare offre des tutoriels vidéo gratuits et un service client pour aider ses clients dans le délai le plus court possible.

Options de tarification dès :

150,00 $US/mois

  • Essai gratuit
  • Abonnement

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis, Canada, Royaume-Uni, Australie

Langues

anglais

Options de tarification dès :

150,00 $US/mois

  • Essai gratuit
  • Abonnement

Images

Custom Reporting
Custom Forms
Custom Forms
Custom Forms
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Vidéo de AxisCare
Vidéo de AxisCare
Capture d'écran pour AxisCare : Custom Reporting Capture d'écran pour AxisCare : Custom Forms Capture d'écran pour AxisCare : Custom Forms Capture d'écran pour AxisCare : Custom Forms Capture d'écran pour AxisCare : Capture d'écran pour AxisCare :

Fonctionnalités

Nombre total de fonctionnalités pour AxisCare : 26

  • Business Intelligence
  • CTI (couplage téléphonie informatique)
  • Chat
  • Emplacements multiples
  • Formulaires personnalisables
  • GPS
  • Gestion des dossiers
  • Gestion des informations d'identification
  • Gestion des recettes
  • Intégration des feuilles de paie
  • Notes sur les projets
  • Notifications en temps réel
  • Planification automatisée
  • Pointage à l'arrivée/au départ
  • Portail client
  • Profils personnalisés
  • Rappels
  • Rapports d'état
  • Saisie de leads
  • Suivi de l'historique
  • Suivi des certifications
  • Suivi des heures supplémentaires
  • Suivi des références
  • Suivi des sources de référence
  • Suivi des visiteurs
  • Vérification des références

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Avis

Note globale

4,7 /5
(650)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,5/5
Support client
4,5/5

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Afficher 5 avis sur 650
Utilisateur vérifié
Note globale
  • Secteur d'activité: Services à la personne et aux familles
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

No Surprises

Publié le 28/10/2020

Can't say enough good things. Absolutely love this software over all the competitors we've had in...

Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.

Avantages

It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

Inconvénients

I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

William B.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It's All About Relationships

Publié le 06/11/2020

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a...

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Avantages

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Inconvénients

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

the cutomer support and billing is terrible

Publié le 07/11/2019

We feel for the price this could be a great product but the way the service is being handled has...

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Avantages

The prodcut itself is not bad for the money but the service is terrible

Inconvénients

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Réponse de AxisCare Software

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible.

Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly.

We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

Ryan T.
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Responsive, deep infrastructure. Unfortunate name.

Publié le 05/11/2020

One of the best things about Axiscare is that they have really responsive and helpful support...

One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Avantages

Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Inconvénients

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Lelynn W.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Newer Client to AxisCare

Publié le 29/10/2020

It has been a lot to learn and I know we only have really comprehended a small portion of what we...

It has been a lot to learn and I know we only have really comprehended a small portion of what we really need to properly utilize. But, I know there are people there to help even if they don't understand fully at the time.

Avantages

The accessibility of the web based application. Being able to easily access it from any computer or phone is hugely beneficial.
The App does fairly well with not crashing and not having many issues with clocking in and out.
Seems more user friendly and less "need a degree to navigate" than past services we've used.

Inconvénients

There isn't any auto verifying if the shift is clocked in/out close to the scheduled time. That's quite a pain. If they clock in within 5 min of the shift, we shouldn't be bothered to have to manually verify each and every shift.
Training for actual use was not as detailed as it should be.
More training video tutorials would be beneficial. Especially when fine tuning things (i.e. trying to understand the use of the Marketing section)
Navigating reports proves to be difficult.
Trying to gather forecasting information on schedules/billing/payroll has been confusing. I called in to gain clarification and was told I wasn't able to forecast out anything that wasn't verified shifts. But due to the pandemic, I need to do so to ensure our billable/payroll/bills all align.
Getting a hold of the initial persons that set us up was difficult. Of the three or four we went through, only one person was always available.
It doesn't link our leads to our home office website fully - in that we can't mark off a "contacted" line item in AxC and it check it off on our home office site. Right now it appears to only pull information from the site to AxC but will not submit info back to the site from AxC.

Afficher 5 avis sur 650 Lire tous les avis

AxisCare - FAQ

Voici quelques-unes des questions fréquentes sur AxisCare.

Types de licences disponibles pour AxisCare :

  • À partir de: 150,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Non disponible

Nous n'avons pas d'informations sur les fonctionnalités de AxisCare.

Utilisateurs habituels du logiciel AxisCare :

PME, Grandes entreprises, Entreprises de taille moyenne

Langues dans lesquelles AxisCare est disponible :

anglais

Appareils pris en charge par AxisCare :

Android, iPhone

Applications s'intégrant à AxisCare :

ApplicantStack, ApplicantStack, Google Calendar, Hireology, Home Care Pulse, Keap, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Twilio

Ressources d'aide disponibles pour AxisCare :

Support téléphonique, Tutoriels vidéo, Support en ligne, FAQ, Base de connaissances

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour AxisCare.