PestPac

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.
>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.
>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.
> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.
> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus.

The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

Having to purchase licences for each user.

Some of the forms we print having to go on specific paper is a draw back.

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.