ServiceTitan

Un excellent logiciel de gestion pour les prestataires de services à domicile.

En savoir plus sur ServiceTitan

ServicEtitan est un système de gestion des interventions qui offre une solution web et mobile pour la planification et la distribution des appels, la facturation, le traitement des paiements, le reporting, l'analyse des performances des ventes, etc. Le système est conçu pour être utilisé par les entreprises de services à domicile des secteurs : CVC, plomberie, électricité et garage.

ServiceTitan permet aux utilisateurs de suivre les performances de vente de leurs techniciens, avec la possibilité d'utiliser des tableaux de classement pour stimuler la concurrence et encourager une augmentation du rendement. Les domaines d'amélioration peuvent également être localisés et utilisés pour identifier le personnel nécessitant une formation ou des conseils spécifiques. La conversion des appels téléphoniques et les performances de réservation peuvent également être surveillées et les utilisateurs peuvent identifier les opportunités manquées en examinant les appels sans réservation. ServiceTitan identifie automatiquement la campagne qui a généré l'appel de chaque client, ce qui permet aux utilisateurs de déterminer les revenus et le ROI (retour sur investissement) pour chaque campagne. Les sites les plus rentables peuvent également être identifiés et ciblés.

L'application mobile ServicEtitan pour Android et iOS permet aux techniciens de visualiser les tâches qui leur ont été assignées et de bénéficier d'itinéraires, d'ajouter des notes d'appel de service, de créer des factures, de traiter les paiements des clients et de saisir électroniquement les signatures des clients sur le terrain. ServiceTitan inclut également l'intégration du GPS, la messagerie bidirectionnelle par SMS entre les répartiteurs et les techniciens, ainsi que des pistes d'audit complètes des tâches. Les utilisateurs peuvent configurer des flux de travail exécutifs, programmer des rapports et mettre en place des alertes pour les tâches annulées et les appels non réservés.


Images

ServiceTitan Logiciel - 1
ServiceTitan Logiciel - 2
ServiceTitan Logiciel - 3
ServiceTitan Logiciel - 4
ServiceTitan Logiciel - 5
ServiceTitan Logiciel - 6
ServiceTitan Logiciel - 7
En voir 9 de plus
Vidéo de ServiceTitan
Vidéo de ServiceTitan
ServiceTitan Logiciel - 1
ServiceTitan Logiciel - 2
ServiceTitan Logiciel - 3
ServiceTitan Logiciel - 4
ServiceTitan Logiciel - 5
ServiceTitan Logiciel - 6
ServiceTitan Logiciel - 7

ServiceTitan ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ServiceTitan

4,3 (204)
Indisponible dans votre pays
VS.
Le plus évalué

À partir de

Prix introuvable
Prix introuvable

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

131
203

Intégrations

3
22

Simplicité d’utilisation

4,1 (204)
4,1 (732)

Rapport qualité-prix

3,7 (204)
4,2 (732)

Service client

4,2 (204)
4,2 (732)

Alternatives

Salesforce Service Cloud

4,4
Alternative n° 1 à ServiceTitan
Stimulez l'implication de vos clients à tout moment, où qu'ils se trouvent. Offrez un service sur tous les canaux et...

Smart Service

4,3
Alternative n° 2 à ServiceTitan
Smart Service ajoute la planification, la distribution, la gestion client, les ordres de travail, la facturation, entre...

Vonigo

4,6
Alternative n° 3 à ServiceTitan
Vonigo est une plateforme cloud de gestion d'entreprise qui permet d'augmenter les ventes et de rationaliser les...

Salesforce CPQ & Billing

4,3
Alternative n° 4 à ServiceTitan
Salesforce CPQ est une solution de CPQ (Configure, Price, Quote) entièrement native pour la plateforme Salesforce qui...

Avis

Note globale

4,3 /5
(204)
Rapport qualité-prix
3,7/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,1/5
Support client
4,2/5

Vous avez déjà ServiceTitan ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 204
Shilleah
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great for Our Technicians and Dispatch Board, but Expensive!

Publié le 13/05/2019

It's a great product. My telemarketers call customers and book appts within Service Titan, and...

It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.

Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.

Avantages

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Inconvénients

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

Réponse de ServiceTitan

Shilleah,

Thanks so much for taking time to review us. We love customer feedback!

We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!

Stacy
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Decision I made in 13 years of Business!

Publié le 16/09/2020

Life Changing - I wish that was describable better but one day I signed up and the next 18 months...

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Avantages

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Inconvénients

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Alternatives envisagées 

FieldEdge

Pourquoi choisir ServiceTitan 

At first it was pure Faith, I knew people I trusted and looked up to were using Service Titan and although they were more expensive I decided that after about 3 -4 years on my other software improvements weren't being made and the information I needed was so limited I wouldn't be able to really use the data I had to make better decisions. Then after my demo seeing what I didn't know could be, completely sold me.

Logiciel antérieur 

Service Fusion

Pourquoi passer à ServiceTitan

There were many factors, but I couldn't get past the fact that in a software for the trades that there wasn't a place for job notes and that the solution was to create an item and have our techs add that to each invoice and then write in a description. I figured if that wasn't already WELL developed the rest of what I didn't know wasn't good.

Réponse de ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Aaron
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

The Over-sold software

Publié le 06/12/2022

Service Titan was sold to us under the guise that it would boost profitability, streamline...

Service Titan was sold to us under the guise that it would boost profitability, streamline operations, enable invoicing and payments in field, and all the other things you want to hear.I should have taken the lack of being able to test drive the software as a indication that this was not going to turn out as expected.Service Titan is geared toward HVAC companies that utilize service items (instead of hourly rates or other pricing methods). There is absolutely no flexibility nor alternative methodology other than the intended workflow built by Service Titan. That is why there is a 5-week training and preparation before "launch" (yikes). Aside from being staunchly rigid in how it's used, making adjustments to trivial things like time sheets is made frustratingly over complicated by non-sensical workflows (for which there is no defined structure in support). Furthermore, the audit-trail concept is poorly executed, with snippets like "<user> updated payroll with changes" and absolutely no indication of what the changes were.I did not have a good experience with Service Titan. I tried really hard to make it work, and I'm tech savvy and pretty tolerant of mediocre software, but Service Titan is extremely over-priced for the product they actually offer.

Avantages

There are very few features of Service Titan that I can get excited about or reflect on as being something I liked. The feature I liked the most, however, would be having a customers history appear as they called the office; and yes, this ultimately is of little consequence in the end.

Inconvénients

Of all the features I wasn't particularly fond of, I would say the best way to sum it up would be that this software is, as one of my technicians put it, "clunky" (and he came over after using it at another company). Perhaps I'm spoiled or too accustom to modern software, but I do not think this is too much to expect when being charged over $1,000 per month for small business software, that there is some consideration of the user experience.

Alternatives envisagées 

Housecall Pro

Pourquoi passer à ServiceTitan

Multi-day project are theoretically handled better in Service Titan.
Haley
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great product - not right for us.

Publié le 27/03/2020

Overall, it is a great program and has a lot of functionality that is beneficial. For our company,...

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Avantages

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Inconvénients

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Alternatives envisagées 

Housecall Pro, FieldEdge, mHelpDesk, ServiceBox et RazorSync

Pourquoi choisir ServiceTitan 

We were looking for something more up to date and offered more capabilities.

Logiciel antérieur 

Intuit Field Service Management

Pourquoi passer à ServiceTitan

At the time, it seemed the best fitting for our company and was recommended to us by another contractor.

Réponse de ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Erin
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It's Ok

Publié le 04/02/2020

I think it is ok so far, lots of new things I am learning but it is ok.

I think it is ok so far, lots of new things I am learning but it is ok.

Avantages

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Inconvénients

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Réponse de ServiceTitan

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

Afficher 5 avis sur 204 Lire tous les avis

ServiceTitan - FAQ

Voici quelques-unes des questions fréquentes sur ServiceTitan.

Types de licences disponibles pour ServiceTitan :

  • À partir de :
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel ServiceTitan :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles ServiceTitan est disponible :

anglais

Appareils pris en charge par ServiceTitan :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à ServiceTitan :

ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

Ressources d'aide disponibles pour ServiceTitan :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ServiceTitan.