ServiceTitan

ServiceTitan

Un excellent logiciel de gestion pour les prestataires de services à domicile.

4,6/5 (153 avis)

ServiceTitan - Présentation

Description du logiciel ServiceTitan

ServicEtitan est un système de gestion des interventions qui offre une solution web et mobile pour la planification et la distribution des appels, la facturation, le traitement des paiements, le reporting, l'analyse des performances des ventes, etc. Le système est conçu pour être utilisé par les entreprises de services à domicile des secteurs : CVC, plomberie, électricité et garage.

ServiceTitan permet aux utilisateurs de suivre les performances de vente de leurs techniciens, avec la possibilité d'utiliser des tableaux de classement pour stimuler la concurrence et encourager une augmentation du rendement. Les domaines d'amélioration peuvent également être localisés et utilisés pour identifier le personnel nécessitant une formation ou des conseils spécifiques. La conversion des appels téléphoniques et les performances de réservation peuvent également être surveillées et les utilisateurs peuvent identifier les opportunités manquées en examinant les appels sans réservation. ServiceTitan identifie automatiquement la campagne qui a généré l'appel de chaque client, ce qui permet aux utilisateurs de déterminer les revenus et le ROI (retour sur investissement) pour chaque campagne. Les sites les plus rentables peuvent également être identifiés et ciblés.

L'application mobile ServicEtitan pour Android et iOS permet aux techniciens de visualiser les tâches qui leur ont été assignées et de bénéficier d'itinéraires, d'ajouter des notes d'appel de service, de créer des factures, de traiter les paiements des clients et de saisir électroniquement les signatures des clients sur le terrain. ServiceTitan inclut également l'intégration du GPS, la messagerie bidirectionnelle par SMS entre les répartiteurs et les techniciens, ainsi que des pistes d'audit complètes des tâches. Les utilisateurs peuvent configurer des flux de travail exécutifs, programmer des rapports et mettre en place des alertes pour les tâches annulées et les appels non réservés.

ServiceTitan - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ServiceTitan - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ServiceTitan :
Capture d'écran pour ServiceTitan : Capture d'écran pour ServiceTitan : Capture d'écran pour ServiceTitan : Capture d'écran pour ServiceTitan : Capture d'écran pour ServiceTitan :

ServiceTitan - Avis

ServiceTitan - Avis

Note globale
4,6
/
5
Excellent
119

Très bien
22

Moyen
3

Médiocre
3

Mauvais
6

Rapport qualité-prix
4
Fonctionnalités
4,3
Simplicité d'utilisation
4,4
Support client
4,6
92% des utilisateurs recommandent cette application
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Traduire avec Google Translate
Darius P.

Excellent Field Management for an affordable price

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.


Traduire avec Google Translate
Sylvette F.

Poor Support

Implementation specialist was helpful and responsive.


Traduire avec Google Translate
Spencer K.

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.


Traduire avec Google Translate
Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Traduire avec Google Translate
Marlin C.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire en français

Best in the biz

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/05/2019
Provenance de l'avis : Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Avantages

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Inconvénients

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Traduire en français

Réponse de ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Darius P.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire en français

Excellent Field Management for an affordable price

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/09/2019
Provenance de l'avis : SoftwareAdvice

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Avantages

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Inconvénients

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Sylvette F.
Secteur d'activité: Services environnementaux
Taille de l'entreprise: 2-10 employés
Traduire en français

Poor Support

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/05/2020
Provenance de l'avis : SoftwareAdvice

Implementation specialist was helpful and responsive.

Avantages

The software has many features.
Dashboard capabilities.

Inconvénients

Product is overly expensive.
The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them.
Chat support continues to timeout with no option to call in; just email or chat.

Traduire en français

Réponse de ServiceTitan

Hi Sylvette,

Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Spencer K.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 13-50 employés
Traduire en français

I was told that we we need to revise our business model. WHAT?!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/06/2017
Provenance de l'avis : SoftwareAdvice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Avantages

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Inconvénients

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Haley D.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français

Great product - not right for us.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 27/03/2020
Provenance de l'avis : Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Avantages

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Inconvénients

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Traduire en français

Réponse de ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9/10
Basé sur 153 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ServiceTitan - Prix

ServiceTitan - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 153 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ServiceTitan - Fonctionnalités

ServiceTitan - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 153 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

ServiceTitan - FAQ

ServiceTitan - FAQ

Voici quelques-unes des questions fréquentes sur ServiceTitan.

Q. Quels sont les types de licence disponibles pour ServiceTitan ?

Types de licences disponibles pour ServiceTitan :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel ServiceTitan ?

Nous n'avons pas d'informations sur les fonctionnalités de ServiceTitan.

Q. Qui utilise ServiceTitan ?

Utilisateurs habituels du logiciel ServiceTitan :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues ServiceTitan est-il disponible ?

Langues dans lesquelles ServiceTitan est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ServiceTitan ?

Types de licences disponibles pour ServiceTitan:

Abonnement

Q. ServiceTitan prend-il en charge les appareils mobiles ?

Appareils pris en charge par ServiceTitan :

Android, iPhone, iPad

Q. Avec quelles applications ServiceTitan peut-il s'intégrer ?

Applications s'intégrant à ServiceTitan :

BirdEye, ClearPathGPS, ClearPathGPS, QuickBooks, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

Q. Quelles sont les ressources d'aide disponibles pour ServiceTitan ?

Ressources d'aide disponibles pour ServiceTitan :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo