FlexBooker

Planification des rendez-vous en ligne et réservation/gestion des clients

4,8 /5 (25 avis) Donnez votre avis !

FlexBooker - Présentation

Description du logiciel FlexBooker

FlexBooker est un système de réservation en ligne qui permet aux organisateurs d'événements ou aux prestataires de services d'accepter des réservations via des sites web existants. Grâce à un widget de réservation qui promet une installation facile et rapide, ou une page de réservation personnalisable fournie si nécessaire, les clients peuvent facilement s'inscrire aux sessions sur tous les appareils. La gestion des plannings est gérée dans une vue calendaire intuitive à code couleur, accessible 24h/24, 7j/7 dans le tableau de bord de l'administrateur sur un navigateur. Planifiez des types de rendez-vous et d'heures dans des calendriers récurrents, dont tous les détails sont modifiables après leur mise à disposition.

FlexBooker automatise la prise en charge de ces réservations et la mise à jour des clients lors des changements de plannings. Le système peut être configuré pour émettre des rappels par e-mail et SMS sur les réservations en attente afin de dissuader les absences, tout en permettant aux clients de modifier ou d'annuler des rendez-vous, le cas échéant. La liste d'attente automatisée unique par SMS avertit également les individus impatients de réserver des sessions lorsque de nouveaux créneaux se libèrent, leur permettant ainsi de réserver rapidement une place. Parmi d'autres caractéristiques importantes, citons la possibilité d'autoriser et d'accepter les paiements par carte de crédit, de facturer des frais d'absence si nécessaire, ainsi qu'une gamme d'outils de gestion des clients pour le suivi d'indicateurs clés.

FlexBooker - Présentation

Prix

À partir de
39,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

FlexBooker - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais

Médias

FlexBooker showing custom message editing on laptop device
FlexBooker showing easy scheduling features on iMac desktop
Allow customers to place themselves on a waiting list and be notified if a space becomes available
Allow customers to place themselves on a waiting list and be notified if a space becomes available
FlexBooker's day schedule view
Capture d'écran pour FlexBooker : FlexBooker showing custom message editing on laptop device Capture d'écran pour FlexBooker : FlexBooker showing easy scheduling features on iMac desktop Capture d'écran pour FlexBooker : Allow customers to place themselves on a waiting list and be notified if a space becomes available Capture d'écran pour FlexBooker : Allow customers to place themselves on a waiting list and be notified if a space becomes available Capture d'écran pour FlexBooker : FlexBooker's day schedule view

FlexBooker - Avis

FlexBooker - Avis

Note globale
4,8
/
5
Excellent
22

Très bien
2

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,8
Fonctionnalités
4,5
Simplicité d'utilisation
4,8
Support client
5
96% des utilisateurs recommandent cette application
Aaminah B.

Just The Thing We Needed

Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.


Traduire avec Google Translate
Jeff R.

Live Support that made for a smooth transition

Timely response, helpful staff, and a solid product that makes this part of my business much easier to manage. I look forward to working with this team for a long time to come!


Traduire avec Google Translate
Elizabeth S.

Flexbooker has been great with helping customize the scheduling experience for our company.

There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).


Traduire avec Google Translate
Bruce J.

Very impressive set of features with excellent customer support

Our non-profit American Space Museum decided to re-open after temporary closure for COVID-19. We wanted to start out slowly by requiring reservations and also limiting the number of tours and guests per tour. After evaluating a number of competing services, we settled on FlexBooker. We are very pleased with how it meets our needs!

One feature that we really needed was the ability for one person to book multiple guests all at once and for that guest count to apply toward any maximum guests per tour limit we had set. (A number of other products did not have that feature and required you to loop through the booking process for each person.)

The integration with Google Calendar was so incredibly easy to set up. Now anyone in the office can see booked museum tours right in our shared Google Calendar without having to open our FlexBooker management page.

SUPPORT: If you need an actual person, the Chat built into the Management page is well integrated with email support. The response time to both is impressive. I can't say enough about the support I received during setup and evaluation. (Special thanks to Nicole!)


Traduire avec Google Translate
James B.

I highly recommend FlexBooker!

I have 2 different locations as a massage therapist and I also do mobile massage. I have different prices for days and evenings. That created some scheduling issues. I couldn't figure out how a program was going to help me do everything I was requiring.


Traduire avec Google Translate
Aaminah B.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Just The Thing We Needed

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 06/06/2019
Provenance de l'avis : Capterra

Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

Avantages

Customer support is phenomenal, easy to use.

Inconvénients

I have no complaints. Flexbooker is great!

Traduire en français

Réponse de FlexBooker

Thanks Aaminah! Awesome to hear we were such an integral part of your business, and remain a necessity!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jeff R.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Live Support that made for a smooth transition

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 16/11/2020
Provenance de l'avis : Capterra

Timely response, helpful staff, and a solid product that makes this part of my business much easier to manage. I look forward to working with this team for a long time to come!

Avantages

This software can do everything my business needs without having to adapt my business model to the rules or limitations of the software. The support staff went above and beyond to make the setup and transition smooth and prompt. I couldn't be happier with the process of getting started!

Inconvénients

There are minor areas where the software seems 'clunky' or a little lacking in the UI, but these are minor inconveniences ... nothing that makes me dislike the overall platform. (For example - an admin should be able to click on an appointment on the calendar and drag it to a new day / time. At this point, it appears that the only way to reschedule is to click on the appointment and fill out a form with the new date & time.)

Traduire en français

Réponse de FlexBooker

Hi Jeff! Thanks for the insightful review. We're so glad you appreciate our amazing support team - we do too! Sneak preview: updating the calendar drag and drop functionality is on our roadmap, so get excited :D

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Elizabeth S.
Traduire en français
Traduire en français

Flexbooker has been great with helping customize the scheduling experience for our company.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/01/2018
Provenance de l'avis : Capterra

There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).

Avantages

Flexbooker listens to our scheduling problems and finding innovative ways to fix them. Their team is very accessible and responsive.

Traduire en français

Réponse de FlexBooker

Appreciate the review Elizabeth! I'm so glad we're able to help Chipotle find innovative solutions to your scheduling needs. Hope you've appreciated the updates we've made to our customer and admin-facing program designs!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Bruce J.
Secteur d'activité: Musées et institutions
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Very impressive set of features with excellent customer support

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 29/09/2020
Provenance de l'avis : Capterra

Our non-profit American Space Museum decided to re-open after temporary closure for COVID-19. We wanted to start out slowly by requiring reservations and also limiting the number of tours and guests per tour. After evaluating a number of competing services, we settled on FlexBooker. We are very pleased with how it meets our needs!

One feature that we really needed was the ability for one person to book multiple guests all at once and for that guest count to apply toward any maximum guests per tour limit we had set. (A number of other products did not have that feature and required you to loop through the booking process for each person.)

The integration with Google Calendar was so incredibly easy to set up. Now anyone in the office can see booked museum tours right in our shared Google Calendar without having to open our FlexBooker management page.

SUPPORT: If you need an actual person, the Chat built into the Management page is well integrated with email support. The response time to both is impressive. I can't say enough about the support I received during setup and evaluation. (Special thanks to Nicole!)

Avantages

- The ability for one person to book multiple guests ALL AT ONCE and for that guest count to apply toward any maximum guests per tour limit we had set. No need to "loop".
- Typical customer is NOT required to create an account. (Who wants to create an account for a single visit!)
- Confirmation emails contain a link to change or cancel the booking WITHOUT having to sign into an account.
- Confirmation and other emails very customizable but defaults are good.
- Forms are customizable, including custom fields.
- Forms can be standalone, modal pop-up on your site, or embedded in your site's page.
- Impressive how well the sizing of forms adapts to the display size, whether on desktop or mobile and whether standalone, modal pop-up, or embedded. When you create the form, it gives you the basic code for the embed.
- Integration with Google Calendar was incredibly easy to set up
- Extensive reporting
- Fairly good Mobile app for FlexBooker Management.
- Booking forms can be standard or custom. Custom fields are easily added.
- FlexBooker Management phone apps for Android and iPhone are available.
- Excellent and easily accessible support via integrated chat and email! They also welcome suggestions.

Inconvénients

Did not have the ability to book multiple people with a different price for some of the people i.e. Adult, Senior, Child. However, support tells me they are looking at possibly adding that option.

Traduire en français

Réponse de FlexBooker

Bruce, what a wonderful review :D We are so pleased you've had such a great experience with FlexBooker! So glad we could help The American Space Museum and Walk of Fame reopen with ease. Thanks for being a great client!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

James B.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

I highly recommend FlexBooker!

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 13/01/2020
Provenance de l'avis : Capterra

I have 2 different locations as a massage therapist and I also do mobile massage. I have different prices for days and evenings. That created some scheduling issues. I couldn't figure out how a program was going to help me do everything I was requiring.

Avantages

I tried so many different programs, eight to be exact. None of them could help me with my various locations, times available, and price changes. I finally made contact with [SENSITIVE CONTENT HIDDEN] at FlexBooker, who really made all my dreams come true. I cannot begin to express my relief. I began to wonder if there really was a software scheduling program that would be able to help us. Within minute [SENSITIVE CONTENT HIDDEN] had done the complicated scheduling for me. I am very thankful.

Inconvénients

So far, nothing negative to say about this software

Traduire en français

Réponse de FlexBooker

Hey James! So great to hear you found the right program with FlexBooker. Multiple locations and schedules can be tricky, so it's wonderful we were able to help. Know you can always reach out with any questions!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,8/10
Basé sur 25 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

FlexBooker - Prix

FlexBooker - Prix

À partir de
39,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,8/5
Basé sur 25 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

FlexBooker - Fonctionnalités

FlexBooker - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 25 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

FlexBooker - FAQ

FlexBooker - FAQ

Voici quelques-unes des questions fréquentes sur FlexBooker.

Q. Quels sont les types de licence disponibles pour FlexBooker ?

Types de licences disponibles pour FlexBooker :

À partir de: 39,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel FlexBooker ?

Nous n'avons pas d'informations sur les fonctionnalités de FlexBooker.

Q. Qui utilise FlexBooker ?

Utilisateurs habituels du logiciel FlexBooker :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues FlexBooker est-il disponible ?

Langues dans lesquelles FlexBooker est disponible :

anglais

Q. Quels sont les types de licence disponibles pour FlexBooker ?

Types de licences disponibles pour FlexBooker:

Abonnement

Q. FlexBooker prend-il en charge les appareils mobiles ?

Appareils pris en charge par FlexBooker :

Android, iPhone

Q. Avec quelles applications FlexBooker peut-il s'intégrer ?

Applications s'intégrant à FlexBooker :

Braintree, Facebook, Google Analytics, Google Calendar, Mailchimp, Microsoft 365, Microsoft Outlook, PayPal, Stripe, Zapier

Q. Quelles sont les ressources d'aide disponibles pour FlexBooker ?

Ressources d'aide disponibles pour FlexBooker :

Support en ligne, Tutoriels vidéo, FAQ, Support téléphonique, Base de connaissances