Frontdesk Anywhere
Solution complète de gestion hôtelière basée sur le cloud pour les hôteliers
4,4 /5 (121 avis) Donnez votre avis !Frontdesk Anywhere - Présentation
Description du logiciel Frontdesk Anywhere
Frontdesk Anywhere est un système de gestion hôtelière basé sur le web conçu pour être utilisé par des hôtels indépendants, des motels, des centres de villégiature et des groupes de gestion. Sont inclus des outils pour la gestion des réservations, les réservations de groupe et la gestion des recettes, ainsi qu'un moteur de réservation en ligne sans frais, l'intégration de cartes de crédit et des intégrations bidirectionnelles avec plus de 250 canaux de distribution, ainsi qu'un GDS (système de distribution global).
Le PMS de Frontdesk Anywhere pour les hôtels permet aux utilisateurs de vérifier la disponibilité et les tarifs des chambres, de créer et de modifier des réservations et d'accepter les paiements des clients. Les réservations de groupe et d'entreprise sont prises en charge, avec des règles de paiement personnalisables et les réservations sont automatiquement saisies dans le calendrier de disponibilité en ligne. Les utilisateurs peuvent collecter des informations auprès des clients, des entreprises et des agents de voyages dans des profils personnalisés et exporter ces informations pour exécuter des campagnes marketing ciblées. Des listes de contrôle opérationnelles personnalisées peuvent également être utilisées pour rationaliser l'enregistrement et le départ des clients.
Frontdesk Anywhere met automatiquement à jour la disponibilité et les tarifs sur les sites web et les canaux de réservation en temps réel et propose un moteur de réservation en ligne qui peut être utilisé pour effectuer des réservations sur les sites web des utilisateurs et les pages Facebook. Le moteur de réservation est réactif sur mobile, ce qui permet aux clients d'effectuer des réservations à partir de n'importe quel appareil et peut être personnalisé avec différents thèmes. Frontdesk Anywhere s'intègre également à plus de 250 canaux de distribution, y compris Agoda, Expedia et Booking.com. Les utilisateurs peuvent également envoyer des chambres aux principaux fournisseurs GDS, notamment Amadeus, Galileo, Sabre et Worldspan.
Frontdesk Anywhere - Présentation
Prix
Types de licence
Frontdesk Anywhere - Fonctionnalités
Médias
Frontdesk Anywhere - Avis
Frontdesk Anywhere - Avis
Host Team for Del Webb at Dove Mountain
I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.
Best and very flexible
This system is adapted to the new technologies and productivity.
Has great potential
I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.
Great PMS
Very Happy with Frontdesk Anywhere!
It has been a great experience.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Host Team for Del Webb at Dove Mountain
Avantages
Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.
The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.
Inconvénients
I have no complaints to make. I look forward to the up-dated software.
Best and very flexible
This system is adapted to the new technologies and productivity.
Avantages
I could work anywhere and anytime. Help to reduce human work and more productive.
Inconvénients
Some functions not full and delays some of hotel required to changed
Has great potential
I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.
Avantages
User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.
Inconvénients
Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!
Great PMS
Avantages
It is intuitive easy to use and has everything I need.
Inconvénients
The online booking engine is perfectly fine but it could be better
Very Happy with Frontdesk Anywhere!
It has been a great experience.
Avantages
Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.
Inconvénients
They are working on the reporting system in a newer version of the platform.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Frontdesk Anywhere - Prix
Frontdesk Anywhere - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Frontdesk Anywhere - Fonctionnalités
Frontdesk Anywhere - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Frontdesk Anywhere - FAQ
Frontdesk Anywhere - FAQ
Voici quelques-unes des questions fréquentes sur Frontdesk Anywhere.
Q. Quels sont les types de licence disponibles pour Frontdesk Anywhere ?
Types de licences disponibles pour Frontdesk Anywhere :
À partir de: 100,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Frontdesk Anywhere ?
Nous n'avons pas d'informations sur les fonctionnalités de Frontdesk Anywhere.
Q. Qui utilise Frontdesk Anywhere ?
Utilisateurs habituels du logiciel Frontdesk Anywhere :
PME, Entreprises de taille moyenne
Q. Dans quelles langues Frontdesk Anywhere est-il disponible ?
Langues dans lesquelles Frontdesk Anywhere est disponible :
anglais, français, thaï
Q. Frontdesk Anywhere prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Frontdesk Anywhere.
Q. Avec quelles applications Frontdesk Anywhere peut-il s'intégrer ?
Applications s'intégrant à Frontdesk Anywhere :
CartStack, Ordyx, ReviewPro
Q. Quelles sont les ressources d'aide disponibles pour Frontdesk Anywhere ?
Ressources d'aide disponibles pour Frontdesk Anywhere :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.