Shiftboard - Présentation
Description du logiciel Shiftboard
Shiftboard est une solution cloud qui propose un accès en ligne aux informations de gestion de la main-d'œuvre et de planification, n'importe où, via n'importe quel appareil. Shiftboard s'adresse exclusivement à la main-d'œuvre horaire pour qui la planification, la communication en temps réel et la réponse au changement sont au fondement des activités quotidiennes. Shiftboard fournit un logiciel de gestion du temps comprenant la planification du personnel, le suivi des candidatures et l'intégration. Des milliers de clients choisissent Shiftboard pour aider à réduire les coûts de main-d'œuvre, à accroître la productivité des travailleurs et à diminuer la rotation des employés.
Shiftboard est une plateforme de planification du personnel hautement configurable qui vise à répondre aux besoins uniques des entreprises individuelles, tout en facilitant la planification et la gestion des travailleurs via n'importe quel appareil.
Shiftboard - Présentation
Prix
Types de licence
Shiftboard - Fonctionnalités
Media
Shiftboard - Avis
Shiftboard - Avis
Fantastic Software!
Adequate, but has room for improvement.
Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing.
Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working.
In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead.
Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.
Shift management for events and beyond
Once the software is set up for a particular department, the management of shifts and teams is made much easier.
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
A great value, an irreplaceable tool for our organization.
It really organizes our musicians extremely well, we have very little confusion now.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Fantastic Software!
Avantages
I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.
Inconvénients
The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.
Adequate, but has room for improvement.
Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing.
Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working.
In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead.
Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.
Avantages
- Cost effective.
- Shiftboard accounts receivable is willing to work with you on billing times.
- Good array of features and tools.
- Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)
Inconvénients
- Visualizations available for the calendar leave something to be desired.
- Interface and controls are not the most user friendly I've seen.
- Help documentation and live customer assistance is disappointing or non-existent.
- Glitches and uncooperative UI elements have occurred more often than I'm used to.
Shift management for events and beyond
Once the software is set up for a particular department, the management of shifts and teams is made much easier.
Avantages
I like that staff within certain roles are able to trade shifts within Shiftboard without going through management.
Inconvénients
The software can be a bit tedious to set up. Likewise if you bulk upload your shifts then removing or changing one of them can be difficult without changing the rest.
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
Avantages
It's cheap.
Inconvénients
Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.
Réponse de Shiftboard
Hi Jeff ¿ Thank you for your message. We regret the difficulties you experienced and that the system workarounds we provided did not support the overtime prevention process, as you would have expected. Our billing department has confirmed that you did receive a full refund, as it is never our intention to misrepresent the capabilities of our product. We greatly appreciated the opportunity to work with you and hope that as our product evolves we might be able to better support you in the future. Please reach out if there is anything else we can do. Thank you.
A great value, an irreplaceable tool for our organization.
It really organizes our musicians extremely well, we have very little confusion now.
Avantages
This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.
Inconvénients
I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Shiftboard - Prix
Shiftboard - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Shiftboard - Fonctionnalités
Shiftboard - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Shiftboard - FAQ
Shiftboard - FAQ
Voici quelques-unes des questions fréquentes sur Shiftboard.
Q. Quels sont les types de licence disponibles pour Shiftboard ?
Types de licences disponibles pour Shiftboard :
À partir de: 3,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Shiftboard ?
Nous n'avons pas d'informations sur les fonctionnalités de Shiftboard.
Q. Qui utilise Shiftboard ?
Utilisateurs habituels du logiciel Shiftboard :
Grandes entreprises, À but non lucratif, Entreprises de taille moyenne
Q. Dans quelles langues Shiftboard est-il disponible ?
Langues dans lesquelles Shiftboard est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Shiftboard ?
Types de licences disponibles pour Shiftboard:
Abonnement
Q. Shiftboard prend-il en charge les appareils mobiles ?
Appareils pris en charge par Shiftboard :
Android, iPhone, iPad
Q. Avec quelles applications Shiftboard peut-il s'intégrer ?
Applications s'intégrant à Shiftboard :
Bullhorn
Q. Quelles sont les ressources d'aide disponibles pour Shiftboard ?
Ressources d'aide disponibles pour Shiftboard :
FAQ, Tutoriels vidéo, Support en ligne, Base de connaissances, Support téléphonique
