Shiftboard - Présentation
Description du logiciel Shiftboard
Shiftboard is a cloud-based solution providing on-line access to scheduling and workforce managing information from anywhere on any device. Shiftboard is uniquely built for hourly workforces where scheduling, real-time communication, and responding to change are at the core of day-to-day operations. Shiftboard provides employee scheduling integrated with time and attendance software and applicant tracking and onboarding functionality. Thousands of customers choose Shiftboard to help lower labor costs, increase worker productivity, and decrease employee turnover.
Shiftboard is the only Employee Scheduling Platform that is highly configurable to meet the unique needs of individual companies while still making it easy to schedule workers and for workers to view and manage their schedules from any device.
Shiftboard - Présentation
Prix
Types de licence
Plans start from $3 per user/month.
Shiftboard - Fonctionnalités
Captures d'écran
Shiftboard - Avis
Shiftboard - Avis
Fantastic Software!
Shifts and rotas without the drama!
Overall, we have found Shiftboard to be an incredibly good fit for our non-standard shift scheduling; online rotas are praised by our users for easy access when on-the-move, we find reporting through the exporting of CSV files useful, and it has allowed us to get rid of older overlapping systems that we previously used for shift tracking.
Helpful for scheduling
Shiftboard is extremely helpful for scheduling people, especially with larger groups where people might be scheduled in many different locations. Shiftboard has helped us with efficiency in scheduling and ability to easily make changes to shifts, people assigned, etc. when needed.
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
Adequate, but has room for improvement.
Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing.
Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working.
In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead.
Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Fantastic Software!
Avantages
I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.
Inconvénients
The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.
Shifts and rotas without the drama!
Overall, we have found Shiftboard to be an incredibly good fit for our non-standard shift scheduling; online rotas are praised by our users for easy access when on-the-move, we find reporting through the exporting of CSV files useful, and it has allowed us to get rid of older overlapping systems that we previously used for shift tracking.
Avantages
Shiftboard allows our casual staff members access to shifts via an online portal, which is especially useful as these staff are very rarely in building (unless on-shift). Users report that it is helpful to be able to access shift scheduling through a web browser
On the rare occasion we have needed to contact support they have been very responsive and have answered our queries, and we have found it incredibly useful to be able to pull data out via CSV file for input into other systems that we run (although reporting could be further improved upon).
Adding information that lives in other systems to casual staff individual user profiles means we have been able to decommission several systems that have previously been used to handle staff shifts for our employees. Users can be added to teams and groups to make administration easier.
Inconvénients
From a user’s perspective based on feedback we’ve had, the web-based UI isn’t the most intuitive or clean-looking – I'm not sure how it fares compared to competitor systems but it could do with updating to a more modern look which would improve usability.
Another point raised when receiving feedback from users was that it can seem a bit of a steep learning curve for new staff, but we have started to provide documentation and training for internal use so this is no longer an issue for us.
Helpful for scheduling
Shiftboard is extremely helpful for scheduling people, especially with larger groups where people might be scheduled in many different locations. Shiftboard has helped us with efficiency in scheduling and ability to easily make changes to shifts, people assigned, etc. when needed.
Avantages
-there is both a website and an app
-ability to sort by person scheduled, location, etc.
Inconvénients
-not very visually good looking- would look nicer if blocks of shifts were put into a grid to matchthe time of shift along each column
-app can be difficult to navigate
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
Avantages
It's cheap.
Inconvénients
Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.
Réponse de Shiftboard
Hi Jeff ¿ Thank you for your message. We regret the difficulties you experienced and that the system workarounds we provided did not support the overtime prevention process, as you would have expected. Our billing department has confirmed that you did receive a full refund, as it is never our intention to misrepresent the capabilities of our product. We greatly appreciated the opportunity to work with you and hope that as our product evolves we might be able to better support you in the future. Please reach out if there is anything else we can do. Thank you.
Adequate, but has room for improvement.
Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing.
Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working.
In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead.
Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.
Avantages
- Cost effective.
- Shiftboard accounts receivable is willing to work with you on billing times.
- Good array of features and tools.
- Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)
Inconvénients
- Visualizations available for the calendar leave something to be desired.
- Interface and controls are not the most user friendly I've seen.
- Help documentation and live customer assistance is disappointing or non-existent.
- Glitches and uncooperative UI elements have occurred more often than I'm used to.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Shiftboard - Prix
Shiftboard - Prix
Plans start from $3 per user/month.
Plans start from $3 per user/month.
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Shiftboard - Fonctionnalités
Shiftboard - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Plus d'informations sur Shiftboard
Plus d'informations sur Shiftboard
Shiftboard - Principales fonctionnalités
- Account score/ranking
- Ad hoc reporting
- Advanced profile tracking
- Applicant & onboarding workflow tools
- Applicant Tracking
- Auto-scheduling
- Automated shift confirmations
- Automated shift reminders
- Availability tools
- Client tracking
- Custom scheduling fields
- Customizable branding
- Department tracking
- Email-to-SMS alerts
- Event and project tracking
- File uploads
- Finance & payroll tools
- Group messaging
- Job board
- Maps and locations
- Shift color-coding
- Single Sign-On (SSO)
- Team documents
- Time-stamped manager notes
- Timeclock/timesheet
- Tradeboard
- Web registration forms
Avantages
Shiftboard - FAQ
Shiftboard - FAQ
Voici quelques-unes des questions fréquentes sur Shiftboard.
Q. Quels sont les types de licence disponibles pour Shiftboard ?
Types de licences disponibles pour Shiftboard :
À partir de: 3,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Plans start from $3 per user/month.
Q. Quelles sont les principales fonctionnalités du logiciel Shiftboard ?
Fonctionnalités du logiciel Shiftboard :
- Account score/ranking
- Ad hoc reporting
- Advanced profile tracking
- Applicant & onboarding workflow tools
- Applicant Tracking
- Auto-scheduling
- Automated shift confirmations
- Automated shift reminders
- Availability tools
- Client tracking
- Custom scheduling fields
- Customizable branding
- Department tracking
- Email-to-SMS alerts
- Event and project tracking
- File uploads
- Finance & payroll tools
- Group messaging
- Job board
- Maps and locations
- Shift color-coding
- Single Sign-On (SSO)
- Team documents
- Time-stamped manager notes
- Timeclock/timesheet
- Tradeboard
- Web registration forms
Q. Qui utilise Shiftboard ?
Utilisateurs habituels du logiciel Shiftboard :
Grandes entreprises, Entreprises de taille moyenne, À but non lucratif
Q. Dans quelles langues Shiftboard est-il disponible ?
Langues dans lesquelles Shiftboard est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Shiftboard ?
Types de licences disponibles pour Shiftboard:
Abonnement
Q. Shiftboard prend-il en charge les appareils mobiles ?
Appareils pris en charge par Shiftboard :
Android, iPhone, iPad
Q. Avec quelles applications Shiftboard peut-il s'intégrer ?
Applications s'intégrant à Shiftboard :
Bullhorn
Q. Quelles sont les ressources d'aide disponibles pour Shiftboard ?
Ressources d'aide disponibles pour Shiftboard :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
