Skedda

Skedda

Réservation et calendrier en ligne pour les espaces

4.8/5 (133 avis)

Skedda - Présentation

Description du logiciel Skedda

Skedda est un système de réservation et de planification en ligne d'espaces. On entend par espace une cour, un studio, une salle de réunion, une salle de classe, un bureau nomade, voire un équipement partagé. Le planificateur Skedda présente une vue par jour, par mois et par liste avec des options d'accès pour les utilisateurs en lecture seule, les utilisateurs invités et le public. Le planificateur d'un espace est accessible via un sous-domaine unique avec SSL forcé (HTTPS) et l'authentification unique est disponible avec Google, Facebook, Twitter et Microsoft. Les administrateurs de site peuvent créer des conditions de réservation et de tarification par espace, ainsi que des règles de partage et de dépendance. Les paramètres de site incluent des fenêtres de réservation et d'annulation, la possibilité d'ajouter des conditions générales pour l'espace, des informations de réservation personnalisées et l'intégration à de nombreuses applications via Zapier. Skedda s'intègre exclusivement à Stripe Payments et propose une approche directe ''réserver maintenant, payer plus tard''. Les données de réservation peuvent être exportées. La plateforme est accessible de partout, via n'importe quel ordinateur connecté à Internet ou via un appareil mobile disposant d'un navigateur web.

Skedda - Présentation

Prix

À partir de
5,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Skedda - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Skedda :
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Skedda - Avis

Skedda - Avis

Note globale
4.8
/
5 133 avis
Excellent
108

Très bien
22

Moyen
0

Médiocre
1

Mauvais
2

Rapport qualité-prix
4.9
Fonctionnalités
4.5
Simplicité d'utilisation
4.8
Support client
4.8
98% des utilisateurs recommandent cette application
Paul B.

Simple interface, intuitive to use, flexible under the hood and great support.

We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!


Traduire avec Google Translate
Alison M.

Skedda for Small Holistic Centre

The therapy centre has been using a paper room booking diary for the past 20 years. Skedda will make life so much easier. It means we can be much more responsive to clients wanting to book treatments and therefore appear more professional, and mean that we have to rely less on colleagues to make bookings on our behalf if we are not in the Centre. It might seem like a little thing, but for me it will be quite life-changing!

As the person responsible for setting Skedda up, I have been genuinely blown away by the customer support, even for the free version. I have had numerous queries (some fundamental, some less so), all of which have been answered - if not immediately - within an hour or so (even on a Saturday). The excellent support is probably the biggest reason why I wouldn't hesitate to recommend Skedda to others, and why I feel confident now sharing it with my colleagues.


Traduire avec Google Translate
Leigh P.

Skedda is everything you want plus some!

Before deciding on which "booking" software to go with, I did a lot of research and tried several "free trials". Most of which left me lacking. None could provide the simplicity of "booking" for my more technically challenged users, combined with the complexity of managing multiple spaces, and even spaces within those spaces; except Skedda! Skedda does it all! And they have a very responsive customer service team that answers any questions that you may have in seconds, not days!


Traduire avec Google Translate
Trish O.

Skedda is an excellent, extremely user friend, online booking and scheduling system for our...

We are a busy community centre that caters to a diverse range of services and events. We needed a system that would allow us book out rooms for varying times and reoccurences. Previously we had used excel spreadsheet but this was hugely time consuming and required lots of human resource hours to set up and maintain. Skedda is so easy to use, bookings, cancellations and rescheduling are made in seconds. The ability to book rooms for daily, weekly or monthly events and choose an end date is a huge plus.


Traduire avec Google Translate
Satoko S.

No customer service

They provided no customer service when I had trouble with the system.
Automatic reply said that they will come back after 1 hour, but they didn't.
So I ask the status. Message was seen but no reply.


Traduire avec Google Translate
Paul B.
Traduire avec Google Translate

Simple interface, intuitive to use, flexible under the hood and great support.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/03/2017
Provenance de l'avis : GetApp

We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!

Avantages

Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.

Inconvénients

Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Alison M.
Secteur d'activité: Médecine douce
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Skedda for Small Holistic Centre

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/10/2019
Provenance de l'avis : Capterra

The therapy centre has been using a paper room booking diary for the past 20 years. Skedda will make life so much easier. It means we can be much more responsive to clients wanting to book treatments and therefore appear more professional, and mean that we have to rely less on colleagues to make bookings on our behalf if we are not in the Centre. It might seem like a little thing, but for me it will be quite life-changing!

As the person responsible for setting Skedda up, I have been genuinely blown away by the customer support, even for the free version. I have had numerous queries (some fundamental, some less so), all of which have been answered - if not immediately - within an hour or so (even on a Saturday). The excellent support is probably the biggest reason why I wouldn't hesitate to recommend Skedda to others, and why I feel confident now sharing it with my colleagues.

Avantages

Skedda provides my small organisation of self-employed therapists with a really clear, straightforward and user-friendly alternative to the paper room booking diary system that has been in use for the past 20 years. We don't need anything fancy, or special features, and the free version is perfect for our needs. The fact that it looks very similar to our regular diary, and the ease of use, has also made it easier to persuade colleagues who were less certain about making the switch.

Inconvénients

The only issue that I have found so far, is that regular 'users' cannot see WHO has booked rooms, just that they have been booked. In a small organisation such as ours, we sometimes need to swap treatment rooms for accessibility reasons etc, and this would have been a useful feature. It is a minor gripe, however.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Leigh P.
Secteur d'activité: Enseignement primaire et secondaire
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Skedda is everything you want plus some!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/01/2020
Provenance de l'avis : Capterra

Before deciding on which "booking" software to go with, I did a lot of research and tried several "free trials". Most of which left me lacking. None could provide the simplicity of "booking" for my more technically challenged users, combined with the complexity of managing multiple spaces, and even spaces within those spaces; except Skedda! Skedda does it all! And they have a very responsive customer service team that answers any questions that you may have in seconds, not days!

Avantages

Before deciding on which "booking" software to go with, I did a lot of research and tried several "free trials". Most of which left me lacking. None could provide the simplicity of "booking" for my more technically challenged users, combined with the complexity of managing multiple spaces, and even spaces within those spaces; except Skedda! Skedda does it all! And they have a very responsive customer service team that answers any questions that you may have in seconds, not days!

Inconvénients

I have yet to find something about the Skedda software that I don't like.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Trish O.
Secteur d'activité: Services à la personne et aux familles
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Skedda is an excellent, extremely user friend, online booking and scheduling system for our venue

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/10/2019
Provenance de l'avis : Capterra

We are a busy community centre that caters to a diverse range of services and events. We needed a system that would allow us book out rooms for varying times and reoccurences. Previously we had used excel spreadsheet but this was hugely time consuming and required lots of human resource hours to set up and maintain. Skedda is so easy to use, bookings, cancellations and rescheduling are made in seconds. The ability to book rooms for daily, weekly or monthly events and choose an end date is a huge plus.

Avantages

We have a large organisation comprising of personnel with different IT skills and capacities. It has a large functionality system whilst at the same time being very user friendly so that those with little or not IT skills can easily navigate the system - booking and scheduling room use.

Inconvénients

I cannot think of anything we like least about this software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Satoko S.
Secteur d'activité: Construction
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

No customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/12/2018
Provenance de l'avis : Capterra

They provided no customer service when I had trouble with the system.
Automatic reply said that they will come back after 1 hour, but they didn't.
So I ask the status. Message was seen but no reply.

Avantages

Great system which can use for fee with some limitation.

Inconvénients

They change the system without notification.

Traduire avec Google Translate

Réponse de Skedda

Hi Satoko,

Many thanks for your review. We're sorry that you weren't satisfied with our support on December 20. For reference we've included the response times for your messages over the years below.

We're proud to be able to provide non-paying customers with support as well. Our auto-reply message aims to give an estimate for when our team begins to process customer inquiries. If faster responses are critical for your business, we recommend the Pro Pack which includes priority support (https://www.skedda.com/home/pricing). Thanks for highlighting that this was perhaps ambiguous for you.

News about system changes are published in-app and at https://updates.skedda.com.

Please feel free to reach out to us at info@skedda.com if you have additional feedback.

We wish you all the best for the start of 2019!

Thanks,
Sam at Skedda

Email 24/5/2017: 3h 22m
Email 18/7/2018: 51m
In-app message 10/7/2018: 17m
Email 20/12/2018: 47m
In-app message 20/12/2018: 2h 43m

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Recommandation utilisateur
9.5/10
Basé sur 133 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Skedda - Prix

Skedda - Prix

À partir de
5,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.9/5
Basé sur 133 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Skedda - Fonctionnalités

Skedda - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 133 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Skedda - FAQ

Skedda - FAQ

Voici quelques-unes des questions fréquentes sur Skedda.

Q. Quels sont les types de licence disponibles pour Skedda ?

Types de licences disponibles pour Skedda :

À partir de: 5,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Skedda ?

Nous n'avons pas d'informations sur les fonctionnalités de Skedda.

Q. Qui utilise Skedda ?

Utilisateurs habituels du logiciel Skedda :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues Skedda est-il disponible ?

Langues dans lesquelles Skedda est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Skedda ?

Types de licences disponibles pour Skedda:

Gratuit, Abonnement

Q. Skedda prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Skedda.

Q. Avec quelles applications Skedda peut-il s'intégrer ?

Applications s'intégrant à Skedda :

Evernote, FreshBooks, Google Docs, Highrise CRM, Mailchimp, Maintenance Care, Stripe, Trello, Wordpress, Xero

Q. Quelles sont les ressources d'aide disponibles pour Skedda ?

Ressources d'aide disponibles pour Skedda :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo